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4.0 out of 5
Very good!
See all 3 travelocity Reviews

"Oh dear. Where to begin. Most the room was clean but this is supposed to be a "resort"; The upholstered furniture in the room was dirty (so much so we ... " More

By a verified traveler on Wed 07 Dec 2022

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Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$244* Per night/room Oct 21 - Oct 22

Studio, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 3 Bedrooms, Non Smoking, Garden View

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Room, 2 Double Beds, Non Smoking, Lagoon View

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Villa, 2 Bedrooms, Non Smoking

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Room, 1 King Bed, Non Smoking, Garden View

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Sheraton Grand Mirage Resort, Port Douglas ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Grand Mirage Resort, Port Douglas

Couples (1) Family (2)
3 out of 5
Oh dear. Where to begin. Most the room was clean but this is supposed to be a "resort"; The upholstered furniture in the room was dirty (so much so we did not feel safe sitting on it. Lobby area rugs: filthy. Pools: grungy The concierge: if you are expecting Sheraton/Marriot resort level service here: nope. They did not help with a single request; no help before arrival when looking to book excursions, not once when asked if they can make dinner reservations in town; no help at all, it's a desk, a person, and brochures they just hand out. If you have the internet, you can do this for yourself. And not sure why exactly, but by 4pm on day four no room cleaning. No fresh towels. We did it ourselves because when I called we were told we could be waiting until 9pm Plenty of dedicated service for golfers including transportation at the ready....but..for the rest of us? We had to fend for ourselves on transportation - no dedicated staff or personnel on site - it is provided 3rd party - and as we found out when SR Transportation (the 3rd party) doesn't answer the phone for a pick up when you call multiple times AND the front desk staff tries as well....you are just stranded....the staff in the hotel could care less if you get stuck in town with no ride, they will tell you to walk back, in the dark, not knowing your way around. Yes, this really happened. We did get a welcome champagne/cheese plate-on day 3.Bar/Restaurant service was great-but better to stay closer to Macrossen St.

Posted by on Dec 7, 2022

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5 out of 5
Loved the excellent service. Felt like were in Polynesia

Posted by on Feb 12, 2020

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4 out of 5
Staff was welcoming and attentive. The room was beautiful and well appointed. It rained every day we were there and we didn't have an umbrella, so the concierge gave us one, a nice touch.

Posted by on Apr 2, 2019

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.