2/10 Terrible
Rene
Traveled with family
Feb 21, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unimaginably awful
The worst one-night hotel stay I have ever had on Friday 2/16/2024. Roach infested; trashed rooms rented at $131 per night. I would not stay here for free and compared it to a "crack-house" upon checkout. Room 101 is roach-infested. The owner's office is in room 108. I find it hard to believe he is unaware of the issue. I killed a cockroach and provided it to the front desk. They were very unbothered and asked me to email them pictures (which I provided with video of the crawling roaches). They attempted to switch me to two separate rooms, which kept getting worse, with mold, broken light switches, torn drapes, stained carpet, loud/ringing fridge right next to bed, stained floors. I am horrified. This happened Saturday morning. It is now Wednesday and MKM management has let to contact me regarding and apology or a refund. I requested a refund Saturday morning before 11am (I pre-paid for two nights). The employee then charged and refunded me for an ADDITIONAL/third night. I inevitably paid $262 to stay here one night and received no refund. It is unethical to charge people money to stay here.
Rene
Stayed 2 nights in Feb 2024