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Hilton Garden Inn Portland Airport

3-star property
145 Jetport Blvd, Portland, ME 1-855-201-7819

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3.8 out of 5
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See all 32 Travelocity Reviews

"very dirty - molds in the bathroom - sofa was torn " More

By a verified traveler on Sun 11 Oct 2020

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Hotel Description

3-star hotel near Maine Mall

Near the airport

Your stay at this Stroudwater hotel places you within 3 miles (5 km) of Maine Mall and Thompson's Point. Sable Oaks Golf Course and Hadlock Field are also within 3 miles (5 km).

Renovated in 2014

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like a free area shuttle.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 124 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, room service, and free weekday newspapers are also available. Housekeeping is available on request.

2 DOUBLE BEDS

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$85* Per night/room Feb 1 - Feb 2

One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

One King Bed Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Hilton Garden Inn Portland Airport ratings based on 32 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Garden Inn Portland Airport

Everyone (20) Couples (2) Business (1) Family (8)
5 out of 5

Posted by on Dec 13, 2020

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Comment from Hotel Management

Dec 13, 2020 by Front Desk

Thank you for staying with us! We appreciate your feedback!

5 out of 5

Posted by on Oct 30, 2020

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Comment from Hotel Management

Dec 5, 2020 by Shauna

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on Oct 16, 2020

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Comment from Hotel Management

Dec 5, 2020 by Front Desk

Thanks for staying with us. We appreciate your feedback!

3 out of 5
very dirty - molds in the bathroom - sofa was torn

Posted by , from New Jersey on Oct 11, 2020

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Comment from Hotel Management

Dec 5, 2020 by Shauna

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on Aug 17, 2020

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3 out of 5
I loved the room, I would give you a 5 for that alone. But I was looking forward to sitting in the hot tub, and swimming. The Covid-19 situation has put a damper on quite a few things.

Posted by , from Falmouth on Jul 9, 2020

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4 out of 5

Posted by on Jul 2, 2020

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1 out of 5
Did not have extended parking that was advertised. Manager was rude, said we could cancel our reservation but getting $ back could be problematic

Posted by on Nov 22, 2019

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Comment from Hotel Management

Dec 12, 2019 by Allyson N., Assistant Manager

Thank you for your feedback! We regret that our long-term parking was unavailable to you, but during busy times of year our limited extended parking spaces can be sold out, and unavailable to guests who have not reserved a parking package. Reservations made through third-party websites can only be refunded through that website, so we were not able to assist in processing a refund. We apologize for any inconvenience.

3 out of 5
We went downstairs to have breakfast, but had not checked out. When we went back to our room to finish getting ready for the day, the room had already been cleaned. Shared this information with the front desk who apologized and indicated they hadn't told housekeeping the room was ready to be cleaned, but offered no solution. We had to finish getting ready in the public bathroom on the first floor.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 19, 2019 by Allyson N., Assistant Manager

We apologize for the miscommunication with our Housekeeping team, and the inconvenience it caused you. We hope to be able to make it up to you during a future stay!

5 out of 5

Posted by on Sep 25, 2019

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About the Hilton Garden Inn Portland Airport

Location 145 Jetport Blvd, Portland, ME 04102

Renovations + Closures

The following facilities or services will be unavailable from June 01 2020 to February 28 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Spa tub
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Hilton Garden Inn Portland Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 750 square feet (70 square meters). A terrace, multilingual staff, and a garden are also featured at the business-friendly Hilton Garden Inn Portland Airport. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. A complete renovation of Hilton Garden Inn Portland Airport was completed in April 2014. Smoking is allowed in designated areas at this 3-star Portland hotel.

  • 1 building
  • 124 guestrooms or units
  • 3 levels
  • 750 sq ft of conference space
  • 70 sq m of conference space
  • Built in 2001
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Portland Intl. Jetport Airport (PWM) (0.5 km / 0.3 mi)
  • Train station: Portland Transportation Center (4 km / 2.5 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, train station pick-up, and shopping center shuttle
  • Parking: Extended parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hilton Garden Inn Portland Airport offers 124 accommodations with MP3 docking stations and safes. 36-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. This Portland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 4:00 AM to 10:00 AM.

Garden Grille & Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pavillion Lounge - This bar specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 10.00 per day
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Portland Airport
  • Hilton Garden Inn Portland Airport
  • Portland Airport Hilton Garden Inn
  • Hilton Garden Inn Portland Airport Hotel Portland
  • Hilton Garden Inn Portland Airport Maine
  • Hilton Garden Inn Portland Airport Hotel
  • Portland Hilton Garden Inn
  • Hilton Portland Portland
  • Hilton Garden Inn Portland Airport Hotel
  • Hilton Garden Inn Portland Airport Portland
  • Hilton Garden Inn Portland Airport Hotel Portland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.