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4.7 out of 5

"The check-in was easy. However, when we left the hotel at 9 pm we came back to a locked door. The locked door was not an issue in and of itself; the ... " More

By a verified traveler on Tue 07 Sep 2021

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Hotel Description

Hotel near Utah Valley University in Orem

Close to airport

A stay at this hotel places you within half a mile (1 km) of Utah Valley University and 3 miles (5 km) of University Place. Brigham Young University and Utah Lake State Park are also within 6 miles (10 km).

Renovated in 2018

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free train station pick-up. Enjoy the spa tub and perks like a free area shuttle.

One king bed non smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room Oct 16 - Oct 17

2 Queen Beds with Sofa Bed Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

1 King Bed Study with Sofa Bed Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Kitchen, Fireplace, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Fireplace, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hampton Inn & Suites Orem ratings based on 20 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites Orem

Everyone (8) Couples (3) Family (12)
5 out of 5

Posted by , from ARROYO GRANDE on Oct 21, 2021

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4 out of 5
The check-in was easy. However, when we left the hotel at 9 pm we came back to a locked door. The locked door was not an issue in and of itself; the issue was the attitude of the night staff. The note on the door said to ring the buzzer to be let in as the door was locked. We rang the buzzer and the night staff came, let us in, and proceeded to tell us to use the side doors not that door even though the note on the door said to ring the buzzer to be let in. Also, when we arrived there was a homeless person hangin out front. He was was walking up to me until my husband and son got out of the car and then he promptly left. It was very unclear what he was going to do or say as changed his mind when he seen other males present. A little scared.

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by jazzfan

Thanks for writing a detailed review of your stay. I'm sorry about the confusion (attitude) regarding the front door being closed after hours. I assure you I'll address your comments with the proper staff. While homelessness is not a major issue in our area, on occasion we do find the need to address someone in that stage of life. We'll continue to be vigilant to keep all guests safe and secure.

5 out of 5
Brandon at the front desk is an asset and should be treated as such. Friendly, and helpful. Overall this was a great hotel experience.

Posted by on Sep 1, 2021

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Comment from Hotel Management

Sep 1, 2021 by jazzfan

Thanks for pointing out Brayden's work! I'll be sure to pass along your compliments. Please come back and see us again soon.

5 out of 5
Very convenient.

Posted by on May 13, 2021

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Comment from Hotel Management

May 14, 2021 by jazzfan

Thank you for staying with us, and for giving us high marks! Please come back again soon.

5 out of 5
The staff was very friendly. The breakfast in a box left a lot to be desired.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 16, 2021 by jazzfan

Thanks for providing us feedback on your visit with us. My apologies that we aren't yet serving the breakfast you've come to expect. We're hopeful that the full breakfast will be back much sooner than later. We sure appreciate your business!

5 out of 5

Posted by on Sep 16, 2020

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Comment from Hotel Management

Sep 21, 2020 by jazzfan

Thanks for the high marks!

5 out of 5
Great location. Friendly staff and comfortable room.

Posted by on Sep 13, 2020

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Comment from Hotel Management

Sep 16, 2020 by jazzfan

Thank you!

5 out of 5

Posted by on Aug 31, 2020

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Comment from Hotel Management

Aug 31, 2020 by jazzfan

Thank you!

5 out of 5
Loved the fireplaces in suites, pleasant staff, included breakfast, coffee and water available all day, and the warm cookies in the evening.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 6, 2020 by jazzfan

What a nice review; we are grateful for your kind words.

5 out of 5
Close to everything. Breakfasts fantastic. Staff helpful, polite & friendly. Room quiet & very clean.

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 25, 2019 by jazzfan

Thank you so much!

About the Hampton Inn & Suites Orem

Location 851 W 1250 S, Orem, UT 84058

Property Features

Hampton Inn & Suites Orem offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1600 square feet (149 square meters) and includes a conference center. An area shuttle within 3.0 mi, a train station pick-up service, and a train station drop-off service are free. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hampton Inn & Suites Orem. Parking is available for a fee. A complete renovation of Hampton Inn & Suites Orem was completed in July 2018. This Orem hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 4 levels
  • 1600 sq ft of conference space
  • 149 sq m of conference space
  • Built in 1998
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free RV, bus, truck parking

Transport

  • Train station: Orem Station (6.3 km / 3.9 mi)
  • Property shuttles: Free area shuttle within 3.0 mi and train station pick-up
  • Parking: Free RV/bus/truck parking; self parking available for a surcharge

Room Amenities

Hampton Inn & Suites Orem offers 129 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the train station. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hampton Inn & Suites Orem offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 6
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Hotel Orem
  • Hampton Inn Orem
  • Orem Hampton Inn
  • Hampton Inn Orem Hotel
  • Hampton Inn Suites Orem
  • Hampton Inn Suites Provo/Orem
  • Hampton Inn & Suites Orem Orem
  • Hampton Inn & Suites Orem Hotel
  • Hampton Inn & Suites Orem Hotel Orem

You should know

  • Up to 6 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Hampton Inn & Suites Orem.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.