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El Encanto

2.5 star property
Colonial hotel near Puebla Cathedral

Choose dates to view prices

Photo gallery for El Encanto

Standard Loft, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished
Lunch, dinner served; Mexican cuisine, alfresco dining
Front of property
Bar (on property)
Superior Room, 2 Double Beds | Bathroom sink
Reviews
7.8

Good

Popular amenities

  • SpaSpaSpa
  • Air conditioningAir conditioningAir conditioning
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • 24/7 front desk24/7 front desk24/7 front desk
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000
  • Popular LocationZócalo de Puebla1 min walk
  • Popular LocationPuebla Cathedral3 min walk
  • Popular LocationPuebla Convention Center13 min walk
  • AirportPuebla, Puebla (PBC-Hermanos Serdan Intl.)43 min drive

Room options

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 Bedroom

  • 592 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished

Standard Loft, 1 Double Bed

9.1/10 Wonderful
  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Luxury Double Room, 1 King Bed

10/10 Exceptional
  • 75 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Double Beds

8.3/10 Very Good
  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Puebla

Heart of Puebla.At this Puebla Historic Center hotel, you'll be well placed to visit Puebla Cathedral and Zócalo de Puebla, both steps away. Palafoxiana Library and Amparo Museum are also within half a mile (1 km).

What's nearby

  • Zócalo de Puebla - 1 min walk
  • Puebla Cathedral - 3 min walk
  • Puebla Convention Center - 13 min walk
  • Centro Expositor - 8 min drive
  • Angelopolis Commercial Center - 8 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪Bar Capri - ‬2 min walk

About this property

El Encanto

Colonial hotel near Puebla Cathedral
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available on request) and an area shuttle are available for a fee. A rooftop terrace, spa services, and multilingual staff are also featured at El Encanto. The hotel can provide concierge services and wedding services.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 2 levels
  • Built in 1750
  • Deli
  • Terrace on the roof
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
El Encanto offers 14 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (MXN 80 per night), from 8:00 PM to 8:00 AM; reservations required
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height electrical outlets in bathroom

Room amenities

Entertainment

  • TV with cable channels

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Outdoor space

  • Yard

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Encanto

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Nearby parking fee: MXN 80 per night (3281 ft away; open 8:00 PM to 8:00 AM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

Frequently asked questions

How close is El Encanto to the airport?

El Encanto is 22.6 mi (44-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at El Encanto?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at El Encanto on Jun 9, 2024 start from $48.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Encanto have an airport shuttle?

El Encanto offers an airport shuttle from 6:00 AM to 11:30 PM, at scheduled times, for a charge of MXN 400. per vehicle, one-way.

Does El Encanto offer free breakfast?

El Encanto does not offer free breakfast.

Is there a casino at El Encanto?

No, there is no casino at this hotel.

What time is check-in at El Encanto?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Is there free parking at El Encanto?

Free parking is not available at this hotel.

Does El Encanto have a pool?

El Encanto does not have a pool.

Does El Encanto have a restaurant?

El Encanto is home to El Patio de los Venados, which features Mexican cuisine and al fresco dining.

Does El Encanto have a spa?

This hotel doesn't have a spa, but it does offer Swedish massages, body scrubs, and body treatments.

How close is El Encanto to downtown Puebla?

El Encanto is 0.4 mi away from Puebla.

El Encanto Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 92 reviews" "
Rating 8 - Good. 27 out of 92 reviews" "
Rating 6 - Okay. 12 out of 92 reviews" "
Rating 4 - Poor. 9 out of 92 reviews" "
Rating 2 - Terrible. 8 out of 92 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Stayed 2 nights in Jan 2024

2/10 Terrible

CESAREO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I'vebeen in my life
Stayed 2 nights in Jan 2024

10/10 Excellent

jorge

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
Beautiful hotel and great staff!!
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Stayed 1 night in Oct 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, beautiful area
Stayed 5 nights in Sep 2018

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!!
Will return there for sure!!
Stayed 1 night in Jul 2018

10/10 Excellent

Erika, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly lovely hotel in an ideal location
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to de most interesting places.
This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
Stayed 3 nights in Feb 2018