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Santo Refugio Heritage Hotel

3.5 star property
3.5-star hotel near Great Pyramid of Cholula

Choose dates to view prices

Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Outdoor banquet area
Front of property
Superior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe
Outdoor banquet area
Reviews
9.4

Exceptional

Explore the area

Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775
  • Popular LocationGreat Pyramid of Cholula8 min drive
  • Popular LocationAngelopolis Commercial Center12 min drive
  • Popular LocationMetropolitan Auditorium12 min drive
  • AirportPuebla, Puebla (PBC-Hermanos Serdan Intl.)27 min drive

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed

10/10 Exceptional
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Design Double Room

Premium bedding, down comforters, minibar, in-room safe

Design Double Room

10/10 Exceptional
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Room

Design Room | Premium bedding, down comforters, minibar, in-room safe

Design Room

10/10 Exceptional
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

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$119 total
includes taxes & fees
Jun 6 - Jun 7
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About the neighborhood

San Andrés Cholula

Cholula stay.With a stay at this Cholula hotel, you'll be within 2 miles (3 km) of Great Pyramid of Cholula and 6 miles (10 km) of FINSA. Triangulo Las Animas Shopping Center and Angelopolis Commercial Center are also within 6 miles (10 km).

What's nearby

  • University of the Americas Puebla - 6 min drive
  • Great Pyramid of Cholula - 8 min drive
  • Triangulo Las Animas Shopping Center - 11 min drive
  • Angelopolis Commercial Center - 12 min drive
  • Metropolitan Auditorium - 12 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 26 min drive
  • Puebla Intl. Airport (PBC) - 27 min drive

Restaurants

  • The Italian Coffee Company - 17 min walk
  • Super Tortas Puebla - 14 min walk
  • Humo Gris Boutique - 12 min walk
  • Hot dogs y Hamburguesas Carcaña - 5 min walk
  • Pozolería "Flor de María - 7 min walk

About this property

Santo Refugio Heritage Hotel

3.5-star hotel near Great Pyramid of Cholula
Santo Refugio Heritage Hotel offers its guests an indoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A library, a terrace, and a garden are also featured at the business-friendly Santo Refugio Heritage Hotel. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star San Andrés Cholula hotel.

  • 4 guestrooms or units
  • Meeting rooms
  • 1292 sq ft of conference space
  • 120 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
  • Lockers available
  • Bar or lounge
  • Dining venue
Santo Refugio Heritage Hotel offers 4 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Languages

English, Italian, Spanish

Property amenities

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 10 spaces per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 195 to 390 for adults and MXN 95 to 225 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Children's pool
  • Indoor pool
  • Indoor pool (guest access)
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels
  • iPod dock
  • MP3 dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 195–390 for adults, and MXN 95–225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 8:30 AM to 9:30 PM.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Frequently asked questions

How close is Santo Refugio Heritage Hotel to the airport?

Santo Refugio Heritage Hotel is 18.1 mi (27-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at Santo Refugio Heritage Hotel?

As of May 23, 2024, prices found for a 1-night stay for 2 adults at Santo Refugio Heritage Hotel on Jun 2, 2024 start from $79.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Santo Refugio Heritage Hotel have an airport shuttle?

Airport shuttle services are not available at Santo Refugio Heritage Hotel.

Does Santo Refugio Heritage Hotel offer free breakfast?

Free breakfast isn’t offered at Santo Refugio Heritage Hotel, but cooked-to-order breakfast is offered for a fee of between MXN 195 and 390 for adults, MXN 95 and 225 for children. It's available every day from 8:00 AM to noon.

Is there a casino at Santo Refugio Heritage Hotel?

No, there is no casino at this hotel.

What time is check-in at Santo Refugio Heritage Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Early check-in costs MXN 350 (subject to availability).

Is there free parking at Santo Refugio Heritage Hotel?

This hotel offers free self parking.

Does Santo Refugio Heritage Hotel have a pool?

Santo Refugio Heritage Hotel features an indoor pool and a children's pool. Guests can enjoy pool access from 8:30 AM to 9:30 PM.

Does Santo Refugio Heritage Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Santo Refugio Heritage Hotel have a spa?

There are no spa services available at this hotel.

How close is Santo Refugio Heritage Hotel to downtown San Andrés Cholula?

Santo Refugio Heritage Hotel is 2.2 mi away from San Andrés Cholula.

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 42 reviews" "
Rating 8 - Good. 10 out of 42 reviews" "
Rating 6 - Okay. 1 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Stayed 2 nights in Feb 2023

10/10 Excellent

Anna, Middletown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Excellent

Adam

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022

10/10 Excellent

Beverley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Stayed 1 night in Jun 2022

10/10 Excellent

Said

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

José Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, así como también los alimentos del restaurante, un lugar tranquilo para conocer más de la gastronomía española
Stayed 1 night in Dec 2023

8/10 Good

Ernesto

Stayed 1 night in Dec 2023

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un paraíso en Cholula
El lugar es un paraíso. El personal tiene una actitud positiva que se transmite al entorno.
Stayed 2 nights in Dec 2023