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Hotel Description

Family-friendly 4-star hotel near Botanical Gardens

Seaside stay

You'll find Garden Beach and Plaza del Charco within a 15-minute walk of this Puerto de la Cruz hotel. Taoro Park and Lago Martianez Swimming Pools are also within 2 miles (3 km).

Poolside dining

This smoke-free hotel features 2 restaurants, 2 outdoor pools, and a gym. Bring the family and enjoy the free kid's club, mini golf, and children's pool. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

Double Room, Ocean View (2 Adults + 1 Child)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

My Favorite Club Suite (1 Adult + 1 Child)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room, Pool View (3 Adults)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

My Favorite Club Suite (1 Adult)

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Family Apartment, 1 Bedroom (My Favorite Club) (1Adult + 2Children)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

All-inclusive Details

All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and select beverages included

  • Buffet-style meals included
  • Local non-alcoholic beverages and soft drinks included
  • All meals included

Property Features

Some rates at Alua Tenerife are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Alua Tenerife offers its guests 2 outdoor swimming pools, a sauna, a fitness center, and a children's pool. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Alua Tenerife. An area shuttle within 500 meters and a bus station shuttle are available for a fee. A complete renovation of Alua Tenerife was completed in October 2021. This 4-star Puerto de la Cruz hotel is smoke free.

  • 1 building
  • 422 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Property shuttles: Area shuttle within 500 meters and bus station shuttle available for a surcharge

Room Amenities

Alua Tenerife offers 422 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 40-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers and hair dryers. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Smart television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Terra café - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Kentia Pool Club - This poolside rooftop bar serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Mare Nubium - This restaurant serves dinner only. Reservations are required. Open daily.

Enyesque - Onsite tapas bar. Open select days.

Agua Bar - Onsite bar. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Fishing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Playground on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms.

  • Number of treatment rooms 2

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 10 for children
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Turquesa
  • Hotel Turquesa Playa
  • Turquesa Playa
  • Turquesa Playa Hotel
  • Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
  • Gran Turquesa Playa Hotel
  • Hotel Gran Turquesa Playa Puerto de la Cruz
  • Hotel Gran Turquesa Playa
  • Gran Turquesa Playa Puerto de la Cruz
  • Gran Turquesa Playa
  • Alua Tenerife Hotel
  • Hotel Gran Turquesa Playa
  • Alua Tenerife Puerto de la Cruz
  • Alua Tenerife Hotel Puerto de la Cruz

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 June to 30 September.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Biosphere
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.