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 Tenerife •1 Room
 Tenerife • 1 Room
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Smy Puerto de la Cruz

4-star property
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife 1-855-201-7819

Points Of Interest

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Hotel Description

4-star hotel near Lago Martianez Swimming Pools

Close to the boardwalk/promenade

Your stay at this hotel will put you steps from Jardin Aquatico and a 5-minute walk from Martianez Shopping Centre. La Paz Lookout and Sitio Litre Garden are also within half a mile (1 km).

Renovated in 2023

This hotel features 2 restaurants, 2 outdoor pools, and an outdoor tennis court. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and a shopping center shuttle.

Standard Double Room (2 adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$100* Per night/room May 2 - May 3

Junior Suite (3 adults)

Bed Count room.options.bedSize.WaterBed.Singular Maximum Occupancy 3 Max

Premium Double Room (2 adults)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite (3 adults + 1 child)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Standard Double Room (2 adults + 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Double Room (2 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

About the Smy Puerto de la Cruz

Location Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife 38400

All-inclusive Details

All-inclusive room rates at FERGUS Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Entertainment

  • Onsite live performances

Not included

  • Tennis lessons
  • Tennis racquets
  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Room service
  • Offsite tours
  • Transportation to offsite activities

  • Tennis rackets not included
  • Tennis lessons not included
  • Buffet-style meals included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite live performances included
  • Room service not included
  • Minibar not included

Property Features

Some rates at FERGUS Puerto de la Cruz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of FERGUS Puerto de la Cruz, you'll find 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly FERGUS Puerto de la Cruz. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of FERGUS Puerto de la Cruz was completed in June 2023. Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 1 building
  • 300 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1973
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Property shuttles: Free shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

FERGUS Puerto de la Cruz offers 300 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, bidets, complimentary toiletries, and hair dryers. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Down blanket
  • Bathtub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

Restaurante Principal - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Restaurante piscina - This restaurant serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, and Barclaycard. Cash is not accepted. Contactless check-out is available.

  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours
  • Property confirms they are implementing guest safety measures
  • Online penalty collection
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 10 per day
  • In-room safe fee: EUR 2.20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.