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4.2 out of 5

"It's fairly close to the airport but not too close.. The grounds were amazing. The room, bathroom and shower were a good size. It felt spacious. The b ... " More

By a verified traveler on Sat 07 Aug 2021

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Hotel Description

Family-friendly beachfront hotel with 3 outdoor pools

On the beach

Within a 10-minute walk of this Playa Dorada hotel, you'll find Playa Dorada Golf Course and Playa Dorada. Fun City and Lorilar Ranch are also within 3 miles (5 km).

Full-service spa, outdoor tennis court

This hotel features a full-service spa, a nightclub, and 5 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, cable TV

The 425 guestrooms have TVs with cable channels and offer free WiFi and 24-hour room service. Other amenities include minibars, coffee/tea makers, and hair dryers. Limited housekeeping is available.

Habitacion Superior 2 pax

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$142* Per night/room Oct 24 - Oct 25

Deluxe Family Room 4 Pax + 1 Chd

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Habitacion Superior 1 Pax + 1 Chd

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Family Room 3 Pax + 2 Chd

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Adults Only Jr. Suite 1 Pax

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Family Room 2 Pax + 2 Chd

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Emotions Puerto Plata ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emotions Puerto Plata

Everyone (4) Family (1)
3 out of 5
It's fairly close to the airport but not too close.. The grounds were amazing. The room, bathroom and shower were a good size. It felt spacious. The bed was extremely comfortable. The staff were very friendly and helpful. The housekeeping staff did an amazing job, were fun as well as easy to laugh and joke with if you took the time to talk with them. There were a few standout employees around the resort that were an absolute pleasure to interact with. It was nice they had low cost, immediate results covid testing on site. I was however disappointed overall. While it's all-iclusive, they only have domestic liquor available, big disappointment. I realize there is probably an impact due to covid but I was also disappointed that there was really only one show/performance in the 5 days I was there. When eating at the buffet after you select your food you have to wait at a table for someone to bring you utensils. This regularly took 5-10 minutes. Then someone else would bring your glass and then someone else would come to fill it with water or ask if you wanted something else. I was often nearly finished with my food before being asked what I wanted to drink. The staff was always polite and never acted put out to wait on you there was just no sense of customer service expediency. Their methodology makes some sense given covid but it really needs to be streamlined. Would I go back? No. I can't say it was a bad experience, it just wasn't a great one, for the price I expected better

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 10, 2021 by Dhaira Martinez

We are very sorry that your stay did not go as well as we expected. We take note of your perception in every aspect, we present our most sincere apologies, we will be working tirelessly to achieve your sufferings. We have informed all our leaders involved to continue improving and making them live a memorable experience with love. Best Regards

4 out of 5
Wifi wasn't working most often in room. Cleanliness of bathroom could be better.

Posted by on Dec 12, 2020

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Comment from Hotel Management

Jan 28, 2021 by Alba Sanchez

Dear Anonymous We are very sorry that your stay did not go as well as we expected. We take note of your perception in every aspect, we present our most sincere apologies, we will be working tirelessly to achieve your sufferings. We have informed all our leaders involved to continue improving and making them live a memorable experience with love. Best Regards

5 out of 5

Posted by on Nov 13, 2019

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Comment from Hotel Management

Mar 13, 2020 by Emotions Playa Dorada

Dear guest, Thank you very much for choosing us and taking the time to rate us 5/5 for our great service. Its been our pleasure serving you, Warm regards,

4 out of 5

Nice trip to Puerto Plata.

Pros: My room was one minute from the beach in one direction and one minute from the pool in another. It was perfect. The people were outstanding! Food A+.
Cons: They need to put info in the rooms re WiFi password, room service, local excursions, etc. The printed channel guide didn’t match any TV stations.
Location: I didn’t venture out because I just wanted to relax. I took walks within the Playa Dorado gated compound.
Well, shall I start with the fact they didn’t have my hotel reservation? I showed them my printed itinerary and they were quick to fix the situation. (I’ll be sending a separate email regarding this.) This resort opened under new management in December and despite only being open a short time, they are running quite smoothly. Not all buildings have been redone, but I doubt you’ll notice except for all the landscapers making the areas much nicer. You may hear the occasional drill, but it was not an issue. The decor has been updated (from the previous photos) and it’s crisp and clean. The food was good in the buffet style dining area, but in the individual restaurants, it was terrific. Lolita’s and Amici were wonderful, as was Oregano which serves a Dominican menu. The hotel staff are wonderful and despite a language barrier (not too many spoke English, but that’s more my problem than theirs), we all communicated fine. The one repeating issue I had was the noise level of the resort. There were a lot of events that required shouting and loud music. At night, there is a disco that goes from 12:30 until 2 AM (according to the front desk). If you are facing the pool area where it’s in the middle of everything, you will notice the thumping of the music in your room. I asked if they could just turn the base down the following morning and I think it was a little better, but you’ll still hear the revelers leaving and yelling at each other across the pool area.

Posted by on Feb 18, 2018

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Comment from Hotel Management

Feb 23, 2018 by Monica, Hodelpa Management

Dear guest, thank you for your compliments on the food, restaurants a la carte, renovations, landscape and A+ service by our staff. We also want to thank you for your recommendations, they are very valuable to improve our standard so we can serve you even better next time you visit us. Warm regards

5 out of 5
Me gusto mucho el hotel y las atenciones del personal solo en el area de los postre siempre habían mimes y moscas en simas de las frutas debería de mejorar esa área de todo lo demás está perfecto

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 17, 2021 by Dhaira Martinez

Gracias por elegir Emotions by Hodelpa durante su estadía en Playa Dorada. Tomamos nota de su percepción en cada aspecto, le presentamos nuestras mas sinceras disculpas, estaremos trabajando incansablemente para lograr alcanzar sus estándares.

About the Emotions Puerto Plata

Location Playa Dorada, Puerto Plata, 57000

All-inclusive Details

All-inclusive room rates at Emotions Puerto Plata are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All à la carte meals and snacks included
  • 24-hour room service

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Gratuities

  • Surcharge for premium or imported alcoholic beverages
  • 24-hour room service
  • A la carte dining included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Gratuities not included
  • All meals included

Property Features

Some rates at Emotions Puerto Plata are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Emotions Puerto Plata you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a children's pool, an outdoor tennis court, and a sauna. Smoking is allowed in designated areas at this 4-star Puerto Plata hotel.

  • 425 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Emotions Puerto Plata offers 425 air-conditioned accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on a limited basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (limited)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Amici - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Bigaro - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Oregano - This restaurant specializes in local cuisine and serves lunch and dinner. Reservations are required. Open daily.

Lolita - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Ergos - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Boat tours nearby
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Evolution Spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

  • Sauna in spa
  • Minimum age to access spa is 13
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts Visa and Mastercard; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Emotions Hodelpa Playa Dorada All-inclusive property
  • Emotions Hodelpa Playa Dorada Hotel Puerto Plata
  • Hotel Emotions by Hodelpa - Playa Dorada Puerto Plata
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  • Hotel Emotions by Hodelpa - Playa Dorada
  • Emotions Hodelpa Playa Dorada Hotel
  • Emotions by Hodelpa - Playa Dorada Puerto Plata
  • Emotions by Hodelpa Playa Dorada
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  • Emotions by Hodelpa Playa Dorada
  • Emotions Puerto Plata Puerto Plata
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.