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4.1 out of 5

"The staff was nice and friendly. The food was good. It was a pain to make reservations at the restaurants on site.The elevator floor was always muddy, ... " More

By a verified traveler on Tue 13 Jul 2021

Hotel Description

4-star beachfront property near Cruise Ship Terminal

Beachside getaway

A stay at this South Hotel Zone property places you within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Bay of Banderas. Also, Malecon is within 3 miles (5 km) and Playa de los Muertos is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 4 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, comfy beds

The 216 guestrooms have flat-screen TVs with cable channels and offer free WiFi and free minibar items. Balconies, pillowtop beds, and iPod docks are also available.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$170* Per night/room Aug 29 - Aug 30

Suite Crown

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Crown Plus

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Crown Paradise Golden Puerto Vallarta All Inclusive ratings based on 38 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crown Paradise Golden Puerto Vallarta All Inclusive

Everyone (15) Couples (12) Family (7)
3 out of 5
The staff was nice and friendly. The food was good. It was a pain to make reservations at the restaurants on site.The elevator floor was always muddy, there was food in the stair wells and in the hall ways. We never got new towels and had to ask for them every day, even when they took the old towels away.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 14, 2021 by General Manager

Dear Guest, We appreciate your time for sharing your review about your last stay at Crown Paradise Golden Puerto Vallarta. Thank you for your feedback. We would like to apologize to you that your holiday experience was not as you had wished it. We comment you that we have informed to all Managers in charge of each area for taking the necessary measures and provide a better service and attention immediately. On the other hand, we will be very pleased to share your great compliments towards our staff. We hope to have a second chance to host you on your next trip to Puerto Vallarta and provide you the service and attention that many guests have enjoyed. Kind regards.

5 out of 5

Posted by on Jun 30, 2021

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1 out of 5
Worst vacation ever. It all started with crown paradise resort. We checked in on June 11 and rooms were not ready until 4pm, which was understandable. We were hungry and waited to get seated fir the buffet lunch. Went they the line and everything was picked over. Their ham was green (disgusting) and there were crows on the buffet picking at the food and the employees watched and did nothing. Food was terrible. The snack bar carried hamburgers but there was no way it was beef. It was beige when cooked. We tried the Spanish restaurant on the property. Horrible food. We had to leave the table mid meal bc the food tasted like someone defrosted it left out the whole day and then microwaved to get warm. That night until early morning I was sick. If I wasnt throwing up I was going to the bathroom. The alcohol drinks were watered down, had about 8 mango margaritas in an hour and felt nothing. The pool in the adult side was disgusting. It never gets cleaned out and you can see the residue of suntan lotion. There is only one elevator that works and by the end of the night the inside floor gets pretty muddy from guests walking on the grounds

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 25, 2021 by General Manager

Dear Guest, Thank you very much for your valuable time and sharing your timely feedback through this page. We are sorry to hear that your experience with us was not completely memorable, however we would have liked to have an approach during your visit for the opportunity to improve your impressions. We look forward to the opportunity to welcome you back and enjoy a new and better memorable vacation. Kind regards.

5 out of 5

Posted by on May 27, 2021

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Comment from Hotel Management

Jun 11, 2021 by General Manager

Dear Guest, Thank you very much for choosing us to spend your recent vacation time in Puerto Vallarta. On the other hand, we are very glad to read you had a memorable vacation among us. We are looking forward welcome you back in a near future and enjoy another great experience. Kind regards.

3 out of 5
There was nothing unique about the property. The food was medeoker at best. The buffet area was filthy/ the ceiling fans and awefull ghetto silk flowers need to go away, clean the area from top too bottom. The wait staff needs a refresher course in customer service, the stand around talking and watching the television. The food was not hot the wine was. They have it backwards. To sumit up i felt like i was staying in a cheap run down beach motel. The plumbing in my batroom needed attention the hot water in the sink would not turn completely off, the bathtub fixture wasnt connected to the water spout. Travelocity should reconsider th rating its more of a 3.0 it will do in a pinch...

Posted by on May 25, 2021

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Comment from Hotel Management

May 26, 2021 by General Manager

Dear Guest, Thank you very much for choosing us to spend your recent trip to Puerto Vallarta. On the other hand, we would have liked to have your friendly feedback through yout stay and we take advantage to change your impressions, nevertheless, we have taken notes that we have shared with our Management Team to take the pertinents measures. We hope to welcome you back in a near future and enjoy of a better experience with us. Kind regards.

4 out of 5
It had an excellent view. Property needs to upgrade the hotel, kind of old style.

Posted by on May 13, 2021

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Comment from Hotel Management

May 14, 2021 by General Manager

Dear Guest, Thank you very much for choosing us to enjoy your vacation in Puerto Vallarta. We are very pleased to know that your stay has been memorable. We hope to have you back with us in the near future for a new and memorable vacation. Kind regards.

3 out of 5
Workers weren’t very friendly...only one really made us feel welcome Daniel the bellhop...I had called the hotel directly asking them to have our room decorated because it was my husband’s birthday...didn’t have anything in the room until the next day a piece of cake. Also we weren’t made aware that we could have received our COVID test at the resort, that was very upsetting. The country is very beautiful but resort could use more entertainment and more friendly faces...don’t think we will stay here again

Posted by on May 11, 2021

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Comment from Hotel Management

May 12, 2021 by General Manager

Dear Guest, Thank you very much for choosing us to spend your vacation time in Puerto Vallarta. On the other hand, we are very sorry to read that your experience with us was not successful. We would have liked to have your feedback through your visit to take advantage and improve your impressions, nevertheless, we have shared your review with our Managers in charge to take the necessary measures. We hope to have another chance to welcome you back in a near future and enjoy of a better stay. Kind regards.

5 out of 5
We stay here every year and rarely have any issues. We feel very welcomed everytime we arrive!!

Posted by on May 3, 2021

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Comment from Hotel Management

May 4, 2021 by General Manager

Dear Guest, Thank you very much for choosing us again to spend your vacations in Puerto Vallarta. We are very glad to read that your experience among us was successful. We are looking forward welcome you back in a near future and enjoy another and better memorable time. Kind regards.

5 out of 5

Posted by on Mar 28, 2021

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Comment from Hotel Management

Apr 7, 2021 by Gerente General

Apreciable huésped, Muchas gracias por habernos elegido para disfrutar de sus recientes vacaciones en Puerto Vallarta. Nos alegra mucho saber que su estancia ha sido completamente memorable. Esperamos tener nuevamente el placer de recibirles en un futuro próximo para disfrutar de nuevas y memorables vacaciones. Saludos cordiales.

5 out of 5
I've been to the Crown Paradise Golden many times, the number one thing is the excellent staff , number two adult only , good food and perfect location for me.

Posted by on Mar 10, 2021

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Comment from Hotel Management

Mar 10, 2021 by General Manager

Dear Guest, Thank you very much for choosing us once again as your host hotel to spend your relax time in Puerto Vallarta. We are very happy to read that you enjoyed of all our services and amenities as other visits to your second home. We are looking forward welcome you back at your home away from home in a near future. Kind regards.

About the Crown Paradise Golden Puerto Vallarta All Inclusive

Location Av. de las Garzas, Puerto Vallarta, JAL 48333

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Tennis lessons
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Crown Paradise Golden Puerto Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Crown Paradise Golden Puerto Vallarta All Inclusive like an outdoor pool and an outdoor tennis court. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a spa tub and a fitness center. Self parking is free. Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 216 guestrooms or units
  • 7 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crown Paradise Golden Puerto Vallarta All Inclusive offers 216 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2015.

  • Private balcony
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Bellavista - Overlooking the pool, this buffet restaurant serves breakfast, lunch, and dinner.

Los Gallos - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Paradise - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.

Salvador´s - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Tennis lessons on site
  • Beach volleyball on site
  • Golfing nearby

Spa Services

Acqua di Mare has 7 treatment rooms. Services include massages. The spa is equipped with hot springs/mineral springs and a spa tub.

The spa is open daily.

  • Spa tub in spa
  • Number of treatment rooms 7
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Crown Paradise
  • Crown Paradise All Inclusive
  • Crown Paradise Golden Puerto Vallarta
  • Crown Paradise Golden Puerto Vallarta All Inclusive
  • Paradise Crown
  • Puerto Vallarta Golden Crown Paradise
  • Crown Paradise Golden All Inclusive
  • Crown Paradise Golden
  • Crown Paradise Golden All Inclusive All-inclusive property
  • Crown Parase Goln Inclusive i

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.