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4.0 out of 5

"We had a great time! The staff was very accomodating. The only downside was the Mediterranean restaurant. The food was disappointing and the service ... " More

By a verified traveler on Sat 26 Mar 2022

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Hotel Description

4-star beachfront property near Cruise Ship Terminal

Beachside getaway

A stay at this South Hotel Zone property places you within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Bay of Banderas. Also, Malecon is within 3 miles (5 km) and Playa de los Muertos is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 4 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$213* Per night/room Oct 4 - Oct 5

Suite Crown

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Crown Plus

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Crown Paradise Golden Puerto Vallarta All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crown Paradise Golden Puerto Vallarta All Inclusive

Everyone (13) Couples (9) Family (5)
5 out of 5
We had a great time! The staff was very accomodating. The only downside was the Mediterranean restaurant. The food was disappointing and the service left much to be desired. However the International restaurant was fabulous! The food and service were exceptional!

Posted by on Mar 26, 2022

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Comment from Hotel Management

Apr 1, 2022 by General Manager

Thank you very much for choosing us to enjoy your vacation. We are glad that your stay has been to your liking as always, knowing that our guests continue to choose us after several years drives us to continue improving. On the other hand, we are very sorry that your recent stay was not entirely memorable. Your comments are helping us to know several points that are being managed with the leaders of each department and to carry out strategies that provide us with greater viability in the service to our guest. Kind regards

5 out of 5

Posted by , from Grand island on Mar 13, 2022

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5 out of 5

Posted by on Feb 24, 2022

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4 out of 5
Added TV shows in English. Great staff . Close to shopping. I didn't like not being able to evaluate the foods at the restaurants. They removed some of the dishes we liked at the restaurants. A good value for the price.

Posted by , from LAKEPORT on Jan 12, 2022

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Comment from Hotel Management

Jan 14, 2022 by General Manager

Dear James, Thank you very much for choosing us again to spend your recent trip in Puerto Vallarta. On the other hand, we are very glad to hear that you had another great time among us. Nevertheless, we have taken note about your kind suggestion, we have shared it with our Management Team to take the necessary measures for our guests enjoy a memorable time with us. We are looking forward welcome you back at your home away from home and to be part of your holidays. Kind regards.

5 out of 5
The most gorgeous view of the ocean. Very fun to see cruise ships come into the marina. Love both of the pools and the friendliest and most helpful staff. Great food options and the best chilaquiles at breakfast. We also love the clay court for tennis.

Posted by on Oct 29, 2021

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Comment from Hotel Management

Nov 1, 2021 by General Manager

Dear Megan, Thank you very much for choosing us to spend your recent vacation time with us. We are very happy to read you had a blast! We are looking forward welcome you back in a near future to enjoy another memorable stay among us. Kind regards.

3 out of 5
Pros: Very close to the airport, right on the beach, plenty of amenities, friendly and responsive staff. Cons: The hotel is a bit run down. While they have plenty of amenities, at this time it is more quantity than quality. The food is OK - my friend and I had upset stomachs a couple nights which went away when we ate out of the hotel.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 9, 2021 by General Manager

Dear Guest, Thank you very much for choosing us to spend your recent trip to Puerto Vallarta. We are happy to read out location was very convenient for you. By other side, we are very sorry to read that your gastronomic experience was not memorable. We have transmited your kind feedback to our Chef Executive to take the measures, mainly with our Kitchen Team. We hope to have another chance to welcome you back in a near future and enjoy a much better experience with us. Kind regards.

1 out of 5
Pls do not stay on this dirty hotel & their awful food. This is 10 mins away from the airport & the location is not what I expected. My friend booked this resort to celebrate her 50th birthday. She did not read the review. She just obviously looked @ the photo which was the biggest mistake. We arrived there around 2 & checked in by 3 & got our room key. We were all so excited to get to our room. As soon as we opened the door to our room, it smelled so bad. It was the smell of a dirty mop. U can tell that the mop was been sitting on a dirty bucket of water for so many days. No towels on the bathroom & no pillow cases on the pillows on our bed & the bed sheets looks like it had been use. So the bday girl went down on the front desk to tell them the room situation instead they had us wait for 4 hours just to gives another room. They waited for us to give up & just take the room we had. But during those long waits one of us called Travelocity so that they transfer us to another hotel resort that inclusive which we had paid for. Instead my friend got put on hold for a long time & finally got a hold of customer service & she was told that they will transfer us & she got put on hold for so long & got hang up twice & was told the same thing that we will get transferred for the second time. But no action or follow up by Travelocity. At this point it’s past 8:00 pm when Crown plaza finally decided to give us a new room which we had no choice since were hungry & tired from a long ✈️

Posted by on Aug 4, 2021

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Comment from Hotel Management

Aug 21, 2021 by General Manager

Dear Guest, Thank you very much for sharing your kind feedback. We are very sorry to hear that your recent stay with us did not meet your expectations. Let us comment with you that ou Management Team is taking measures to improve this issues. We hope to have another chance to welcome yo back and enjoy of a better stay. Kind regards.

1 out of 5

Posted by on Jul 22, 2021

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3 out of 5
The staff was nice and friendly. The food was good. It was a pain to make reservations at the restaurants on site.The elevator floor was always muddy, there was food in the stair wells and in the hall ways. We never got new towels and had to ask for them every day, even when they took the old towels away.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 14, 2021 by General Manager

Dear Guest, We appreciate your time for sharing your review about your last stay at Crown Paradise Golden Puerto Vallarta. Thank you for your feedback. We would like to apologize to you that your holiday experience was not as you had wished it. We comment you that we have informed to all Managers in charge of each area for taking the necessary measures and provide a better service and attention immediately. On the other hand, we will be very pleased to share your great compliments towards our staff. We hope to have a second chance to host you on your next trip to Puerto Vallarta and provide you the service and attention that many guests have enjoyed. Kind regards.

5 out of 5

Posted by on Jun 30, 2021

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About the Crown Paradise Golden Puerto Vallarta All Inclusive

Location Av. de las Garzas, Puerto Vallarta, JAL 48333

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Tennis lessons
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Crown Paradise Golden Puerto Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Crown Paradise Golden Puerto Vallarta All Inclusive like an outdoor pool and an outdoor tennis court. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a spa tub and a fitness center. Self parking is free. Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 216 guestrooms or units
  • 7 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crown Paradise Golden Puerto Vallarta All Inclusive offers 216 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Bellavista - Overlooking the pool, this buffet restaurant serves breakfast, lunch, and dinner.

Los Gallos - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Paradise - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.

Salvador´s - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Tennis lessons on site
  • Beach volleyball on site
  • Golfing nearby

Spa Services

Acqua di Mare has 7 treatment rooms. Services include massages. The spa is equipped with a spa tub. The spa is open daily. There are hot springs/mineral springs on site.

  • Spa tub in spa
  • Number of treatment rooms 7
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Crown Paradise
  • Crown Paradise All Inclusive
  • Crown Paradise Golden Puerto Vallarta
  • Crown Paradise Golden Puerto Vallarta All Inclusive
  • Paradise Crown
  • Puerto Vallarta Golden Crown Paradise
  • Crown Paradise Golden All Inclusive
  • Crown Paradise Golden
  • Crown Paradise Golden All Inclusive All-inclusive property
  • Crown Parase Goln Inclusive i

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.