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4.3 out of 5

"Staff was very friendly. Food was great. Stayed in older wing of complex and it needed upkeep, AC broken, ac outlet out of wall, mirror hanging off ... " More

By a verified traveler on Thu 22 Oct 2020

Hotel Description

4.5-star beachfront property near Playa de los Muertos

Beachfront retreat

Your stay at this South Shore Hotel Area property places you within 2 miles (3 km) of Playa de los Muertos and Olas Altas Street. Malecon and Garza Blanca Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, LED TVs

The 335 guestrooms feature free WiFi, LED TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. 24-hour room service, premium bedding, and rainfall showerheads are also available.

King

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Plunge Pool Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Ocean Front Hot Tub Double

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Club Ocean Front Hot Tub King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Ocean View Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Partial Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Ziva Puerto Vallarta - All Inclusive ratings based on 42 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Ziva Puerto Vallarta - All Inclusive

Everyone (23) Couples (8) Family (6)
4 out of 5
Staff was very friendly. Food was great. Stayed in older wing of complex and it needed upkeep, AC broken, ac outlet out of wall, mirror hanging off wall. Min, activities due Covid.

Posted by , from Fresno, Ca on Oct 22, 2020

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Comment from Hotel Management

Oct 23, 2020 by Fernando Cardoso,

Dear Steve, I appreciate you providing feedback on your stay with us. Happy to hear that overall you had a great time and enjoyed it. Thank you for your observations regarding the condition of the room, the voice of our guests is very important for us, it makes us improve in our daily operation. Thank you once again for your comments. We look forward to welcoming you back on your next vacation to Hyatt Ziva Puerto Vallarta. With Service from the Heart

5 out of 5

Posted by on Jun 20, 2020

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Comment from Hotel Management

Jun 22, 2020 by Fernando Cardoso,

Dear Guest, Thank you for choosing Hyatt Ziva Puerto Vallarta.We look forward to the opportunity of welcoming you back so that you can enjoy again the Hyatt Ziva experience at this unique resort. With Service from the Heart,

4 out of 5
All rooms face the ocean and the upper floors have an amazing view

Posted by on Jan 23, 2020

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Comment from Hotel Management

Jan 23, 2020 by Fernando Cardoso

Dear Guest, Thank you very much for your preference and we are looking forward to welcome you back to your home far away from home. With Service from the Heart,

5 out of 5
Helpful and friendly staff and awesome food and drink!

Posted by , from Marion Iowa on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by Fernando Cardoso

Dear Michael Thank you for your visit to Hyatt Ziva Puerto Vallarta, Your delightful experience with us is the greatest motivation to continue offering our guests fantastic vacation experiences.

4 out of 5
Loved the size, location and overall property. Right on the beach! Couldn't ask for a better spot.

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 18, 2020 by Fernando Cardoso

Dear Guest, It was an honor to host you at Hyatt Ziva Puerto Vallarta, Thank you very much for taking the time to let us know your impressions regarding your last stay with us. We look forward to the opportunity of welcoming you back, to offer you a flawless and pampered stay in our slice of paradise. With Service from the Heart,

4 out of 5
It was a nice place the best service ever food was not what I expected and it was hard to coordinate meals a lot of places are closed in the morning or in the afternoon there are restaurants that are closed mid day. It’s a little dated it needs some updating. Otherwise a great time.

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 17, 2020 by Fernando Cardoso

Dear NinaG, It was an honor to host you at Hyatt Ziva Puerto Vallarta, Thank you very much for taking the time to let us know your impressions regarding your last stay with us. I have shared with our Executive Chef your comments, please know we are working diligently in terms of guest satisfaction, reinforcing consistency in quality and service. Thus, we value your comment as it allows us to stay focused and reinforce specific actions. We look forward to the opportunity of welcoming you back, to offer you a flawless and pampered stay in our slice of paradise. With Service from the Heart,

4 out of 5

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 8, 2020 by Fernando Cardoso

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.

4 out of 5
Staff was excellent, anywhere I went. Evening shows were professional, yet not so long. Room was very comfortable, great view, and quiet. I would suggest cleaning beer cans off of roofs viewable from rooms.

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 21, 2019 by Fernando Cardoso

Dear Guest, I appreciate you providing feedback on your stay with us. Happy to hear that overall you had a great time and enjoyed it the voice of our guests is very important for us, it makes us improve in our daily operation. Thank you once again for your comments. We look forward to welcoming you back on your next vacation to Hyatt Ziva Puerto Vallarta. With Service from the Heart

5 out of 5
Friendly staff and delicious food, swimming pools are clean and very well maintained

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 26, 2019 by Fernando Cardoso

Dear Guest, It is kind of you to share such positive comments regarding your recent stay at our resort. Thank you for your visit and we look forward to welcoming you back soon! With Service from the Heart

1 out of 5

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 2, 2019 by Fernando Cardoso

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, I really hope you can give us a second chance to serve you in a near future, here at your second home in Puerto Vallarta. With service from the Heart.

About the Hyatt Ziva Puerto Vallarta - All Inclusive

Location Carretera Barra de Navidad, Puerto Vallarta, JAL 48390

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Pilates
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Hyatt Ziva Puerto Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Hyatt Ziva Puerto Vallarta - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking is free. This 4.5-star Puerto Vallarta property is smoke free.

  • 335 guestrooms or units
  • 11 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Ziva Puerto Vallarta - All Inclusive offers 335 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Casa Grande - This restaurant specializes in Mexican cuisine and serves dinner only.

Blaze - This restaurant serves breakfast, lunch, and dinner. Open daily.

Pureza - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Melanzane - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Vivaz - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Skydiving nearby
  • Ziplining nearby
  • Playground on site
  • Fitness classes on site
  • Segway rental/tour nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Vita Mar Oceanfront Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
  • Hyatt Ziva Puerto Vallarta
  • Hyatt Ziva
  • Hyatt Ziva Puerto Vallarta In
  • Hyatt Ziva Puerto Vallarta - All Inclusive Puerto Vallarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.