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Hotel Description

4.5-star beachfront property near Malecon

Beachfront retreat

A stay at this South Shore Hotel Area property places you steps from Playa Estaca and within a 5-minute walk of Lindomar Beach. Conchas Chinas Beach and Playa de los Muertos are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Families will appreciate the children's pool and onsite laundry facilities.

Double

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$413* Per night/room Dec 14 - Dec 15

Club Ocean View Swim Up Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Ocean View Swim Up Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Partial Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim Up King

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Ocean Front King

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Hyatt Ziva Puerto Vallarta - All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Ziva Puerto Vallarta - All Inclusive

Everyone (4) Couples (7) Family (5)
5 out of 5
There was nothing I liked about this property

Posted by on Oct 12, 2022

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Comment from Hotel Management

Oct 14, 2022 by Daniela Quintero- Social Media Coordinator

Dear Bethlehem, We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta. But it is with great sadness that we learn of an overall disappointing experience falling short on your expectations, for which we cannot but offer our sincerest apologies. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities. Safety are our priority to assure a pleasant stay. While we understand the way you felt about your stay, we hope that our reply to your feedback restores some semblance of trust in us.With Service from the Heart,

5 out of 5
Staff very friendly, made us feel welcome

Posted by on Oct 5, 2022

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Comment from Hotel Management

Oct 5, 2022 by Daniela Quintero- Social Media Coordinator

Dear Gustavo, What a pleasure to hear that you loved your stay at our resort. We appreciate your kind comments and will be happy to thank and recognize our team members for their awesome customer service. Thank you for your visit. We look forward to welcoming you back again!With Service from the Heart,

4 out of 5

Posted by on Jul 19, 2022

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Comment from Hotel Management

Jul 19, 2022 by Daniela Quintero- Social Media Coordinator

Dear Selina Kimberly: Thank you for your recent visit to our resort and for taking the time to share with us your score on your stay. It is disappointing to learn that you did not enjoy the all-inclusive experience that you had expected. Please know we are currently working on a short-term plan to raise the bar in terms of guest satisfaction, in addition to a project to refurbish all rooms, suites and some areas. We would love to have you back and offer you a more enjoyable and relaxing stay. With the Service From the Heart,

5 out of 5
Staff was amazing and so friendly. Area was so beautiful and room was clean and spacious.

Posted by on Jun 8, 2022

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Comment from Hotel Management

Jun 10, 2022 by Daniela Quintero- Social Media Coordinator

Dear Evelyn, Thank you for your kind comments and high recommendations of our resort. We are so happy that you enjoyed the food and the attentive service from our group of associates who find true pleasure in offering “service from the heart”. I will be more than happy to convey to them your praise and recognition. We would love to welcome you back many more times to our irreplaceable slice of paradise! With the Service from the Heart,

5 out of 5

Posted by , from Kalispell on Feb 17, 2022

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4 out of 5
Very friendly staff and willing to help with anything. Very nice place

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 2, 2021 by Fernando Cardoso

Dear guest, Thank you for your rating! With service from the heart

5 out of 5
We had absolutely the most spectacular time! We were greeted with cool towels and a refreshing drink, check-in was a breeze, and then Nico escorted us to our room with our luggage. I felt like royalty the moment I arrived. The resort was easy to navigate, food was spectacular, syaff was so friendly, and there were so many activities to do during the day. Not to mention the breathtaking views of the beach. We cannot wait to go back.

Posted by on Oct 8, 2021

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Comment from Hotel Management

Oct 8, 2021 by Fernando Cardoso

Dear; We thank you once again for your preference, know that we will be waiting for your prompt return with open arms, and please know that you have in us a family and a second home here in Puerto Vallarta! With Service from the Heart,

4 out of 5
The location is fabulous. Not a fan of the drinks or food.

Posted by , from Little elm on Sep 30, 2021

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Comment from Hotel Management

Sep 30, 2021 by Fernando Cardoso

Dear Brian; I appreciate you providing feedback on your stay with us. Happy to hear that overall you had a great time and enjoyed it. Thank you for your observations regarding our drink and food options, the voice of our guests is very important for us, it helps us improve in our daily operation. Thank you once again for your comments. We look forward to welcoming you back on your next vacation to Hyatt Ziva Puerto Vallarta. With Service from the Heart,

5 out of 5
Everything was excellent food , staff ,room I would recommend this place to anyone I heard a lot about the food was not all that . But it was very good

Posted by on Sep 2, 2021

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Comment from Hotel Management

Sep 2, 2021 by Fernando Cardoso

Dear guest; Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was pleasurable. With service from the heart

5 out of 5
Na

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 19, 2021 by Fernando Cardoso

Dear Guest, Thank you for your rating ! With service from the heart

About the Hyatt Ziva Puerto Vallarta - All Inclusive

Location Carretera Barra de Navidad, Puerto Vallarta, 48390

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Pilates
  • Yoga

Not included

  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Hyatt Ziva Puerto Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Hyatt Ziva Puerto Vallarta - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. This all-inclusive property also offers a children's pool, a spa tub, and a fitness center. Self parking is free. This 4.5-star Puerto Vallarta property is smoke free.

  • 335 guestrooms or units
  • 11 levels
  • 2 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 12296 sq ft of conference space
  • 1142 sq m of conference space
  • Built in 1969
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Ziva Puerto Vallarta - All Inclusive offers 335 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to noon.

Casa Grande - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Blaze - This theme restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.

Melanzane - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open select days.

Vivaz Buffet - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Motor boating nearby
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Horse riding nearby
  • Beach yoga on site
  • Jet skiing nearby
  • Ecotours nearby
  • Marina nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Vita Mar Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
  • Hyatt Ziva Puerto Vallarta
  • Hyatt Ziva
  • Hyatt Ziva Puerto Vallarta In
  • Hyatt Ziva Puerto Vallarta All Inclusive
  • Hyatt Ziva Puerto Vallarta - All Inclusive Puerto Vallarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.