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4.5 out of 5

"Our second visit at the site. First, six years ago under the Dreams logo. This trip after Hyatt took over and did some remodeling. Rooms are better ... " More

By a verified traveler on Wed 01 Aug 2018

Hotel Description

4.5-star beachfront property near Playa de los Muertos

Beachfront retreat

Your stay at this Conchas Chinas property places you within 3 miles (5 km) of Playa de los Muertos and Malecon. Garza Blanca Beach and Playa Gemelas are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, MP3 docks

The 335 guestrooms feature free WiFi, LED TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include MP3 docks, 24-hour room service, and DVD players.

King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$309* Per night/room Dec 13 - Dec 14

Club Suite, Multiple Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Partial Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Ziva Puerto Vallarta - All Inclusive ratings based on 58 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Ziva Puerto Vallarta - All Inclusive

Everyone (41) Couples (8) Family (6)
5 out of 5
Friendly staff and delicious food, swimming pools are clean and very well maintained

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 26, 2019 by Fernando Cardoso

Dear Guest, It is kind of you to share such positive comments regarding your recent stay at our resort. Thank you for your visit and we look forward to welcoming you back soon! With Service from the Heart

1 out of 5

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 2, 2019 by Fernando Cardoso

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, I really hope you can give us a second chance to serve you in a near future, here at your second home in Puerto Vallarta. With service from the Heart.

5 out of 5
The Property itself is beautiful and the private beach makes it unique. That is why its like our 10th years going to that resort except when it was being remodled. There are a few safethy issues that need to be addressed.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 29, 2019 by Fernando Cardoso

Dear Guest, Thank you for your visit to our resort and for taking time to convey to us your observations regarding your stay. We appreciate your loyalty and highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences. We look forward the opportunity of welcoming you back and offer you a pampered stay in our beautiful resort. With service from the Heart,

5 out of 5
Great service and great food . Pretty humid in August but the hotel made it a good vacation . The only bad thing is they have Fox News instead of CNN in the room . That would be my only complaint. Thank you and see you soon .

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 13, 2019 by Fernando Cardoso

Dear Guest, Thank you so much for your high recommendations. I am delighted that you find this property to be a beautiful resort and that overall you had a pleasant stay. Our goal is to become the preferred all-inclusive resort in our destination, delivering fantastic vacation memories. We look forward to the opportunity of welcoming you back, to offer you a flawless and pampered stay. With Service from the Heart

5 out of 5
Big room and comfortable bed, but I love the spacious bathroom, the restaurants and the buffet good selection and variety of foods and drinks. Very happy with the staff, friendly and caring. Well-maintained and manicured gardens and pools. Good entertainment, variety shows. Prices a little bit high for retired people, it is better to buy in a bundle. We are coming back and already recommended to my friends.

Posted by , from Puerto Vallarta, South Zone on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Fernando Cardoso

Dear Silvia, It was an honor to host you at Hyatt Ziva Puerto Vallarta. We are thrilled to know that we exceeded your expectations in general and your experience was memorable as a result of our high quality standards, fascinating facilities and the personalized service provided by our valuable staff. Thank you very much for your preference and we are looking forward to welcome you back to your home far away from home. With Service from the Heart,

5 out of 5

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 25, 2019 by Fernando Cardoso

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.

5 out of 5
It was a very nice stay and we have now been here twice. It looks like we will be going again next summer.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 23, 2019 by Fernando Cardoso

Dear Guest, It was an honor to host you at Hyatt Ziva Puerto Vallarta. We are thrilled to know that we exceeded your expectations in general and your experience was memorable as a result of our high quality standards, fascinating facilities and the personalized service provided by our valuable staff. Thank you very much for your preference and we are looking forward to welcome you back next summer to your home far away from home. With Service from the Heart,

5 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 5, 2019 by Fernando Cardoso

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.

4 out of 5
I think the property as a whole needs quite an update, if you rate this property a 4 1/2 stars, RIU Palace Peninsula in Cancun should be rated as a 6 star hotel which by the way everything there was a lot better from cleanliness, to amenities, to entertainment, to quality of food; the only thing that was even money was the personal treatment.

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 2, 2019 by Fernando Cardoso

Dear Guest, It was an honor to host you at Hyatt Ziva Puerto Vallarta, Thank you very much for taking the time to let us know your impressions regarding your last stay with us. We highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences, please know we are working diligently in terms of guest satisfaction, reinforcing consistency in quality and service. I hope you will give us the opportunity to welcome you back, With Service from the Heart,

5 out of 5
The beach is absolutely amazing and the staff is very accommodating.

Posted by on Jun 28, 2019

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About the Hyatt Ziva Puerto Vallarta - All Inclusive

Location Carretera Barra de Navidad, Puerto Vallarta, JAL 48390

All-inclusive Details

All-inclusive room rates at Hyatt Ziva Puerto Vallarta - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Pilates
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Some rates at Hyatt Ziva Puerto Vallarta - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hyatt Ziva Puerto Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is available. There's an onsite business center. A children's pool, a fitness center, and spa services are also featured at the luxury Hyatt Ziva Puerto Vallarta - All Inclusive. Self parking is free. This 4.5-star Puerto Vallarta property is smoke free.

  • 335 guestrooms or units
  • 11 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Ziva Puerto Vallarta - All Inclusive offers 335 air-conditioned accommodations with MP3 docking stations and DVD players. Beds feature premium bedding. LED televisions come with premium satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Casa Grande - This restaurant specializes in Mexican cuisine and serves dinner only.

Blaze - This restaurant serves breakfast, lunch, and dinner. Open daily.

Pureza - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Melanzane - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Vivaz - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Beach volleyball on site
  • Kayaking nearby
  • Skydiving nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Spa Services

Vita Mar Oceanfront Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Hotel Names

  • Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
  • Hyatt Ziva Puerto Vallarta
  • Hyatt Ziva
  • Hyatt Ziva Puerto Vallarta In
  • Hyatt Ziva Puerto Vallarta - All Inclusive Puerto Vallarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.