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"The staff and service was excellent. " More

By a verified traveler on Sat 13 Nov 2021

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Hotel Description

4-star beachfront property near Nuevo Vallarta Beach

On the beach

You'll be within half a mile (1 km) of Nuevo Vallarta Beach and 2 miles (3 km) of Nayar Vidanta Golf with a stay at this Nuevo Vallarta property. Also, Paradise Plaza Shopping Center is within half a mile (1 km) and Splash Water Park Vallarta is within 3 miles (5 km).

All-inclusive

This all-inclusive property includes 5 restaurants, an outdoor pool, and an outdoor tennis court. Dine at the beachfront restaurant and relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

Free WiFi, LCD TVs

The 366 guestrooms have LCD TVs with cable channels and offer free WiFi and free minibar items. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$147* Per night/room Nov 30 - Dec 1

Deluxe Room, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Room (Level Luxury)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Studio Suite (Royal Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Nuevo Vallarta - All Inclusive ratings based on 31 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental Nuevo Vallarta - All Inclusive

Everyone (15) Couples (6) Family (12)
5 out of 5
The staff and service was excellent.

Posted by on Nov 13, 2021

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Comment from Hotel Management

Nov 13, 2021 by Luis Avelar | General Manager

Dear Gabriel, We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Cordially,

3 out of 5
ok, clean nice property

Posted by , from MEXICO CITY on Oct 13, 2021

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Comment from Hotel Management

Oct 14, 2021 by Luis Avelar | General Manager

Dear Alfredo, We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Cordially,

5 out of 5
Clean, clean clean, the staff is the best. Thanks Carlos at the lobby bar for keeping up with all our needs. Thanks Leo and Mayra. Facility is outstanding. Food was above Average. Service was top notch.

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 5, 2021 by Luis Avelar | General Manager

Dear George, We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you.Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again.

5 out of 5
B/a

Posted by on Sep 8, 2021

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Comment from Hotel Management

Sep 9, 2021 by Luis Avelar | General Manager

Dear Roberto; Thank you for your rating, we are delighted to know that most of our services were to your liking, we hope you give us the privilege of welcome you again in not a distance future.

4 out of 5
Everything was amazing and the place is beautiful with great service. The only bad thing was the food. Better is expected to make people want to return.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 27, 2021 by Nelly Sánchez | General Manager

Dear Guest; Thank you for your rating, we are delighted to know that most of our services were to your liking, we hope you give us the privilege of weolcome you again in not a distance future. Best Regards,

1 out of 5
Disappointing!! We booked this hotel specifically because we wanted to have children’s and family activities. Travelocity’s website description of the hotel listed several amenities that were both unavailable and non-existent, namely: a children’s club and daily activities, free bicycles to use, a playground, and free roll-away beds to use in the rooms. When I inquired about these at the front desk, I was told the hotel did not have them (the kid’s club is apparently being used as a COVID testing site, no explanation regarding the absence of the playground, they no longer have bikes but stated we could rent them from the on-site travel agent). No children’s activities were offered by entertainment staff throughout our 4 day stay. I was also told by front desk staff they would bring us a rollaway bed. After waiting and hour, we called again to find out the whereabouts of the bed and were told our room was too small and they were out of beds. Staff should have minimally notified us as opposed to keeping us waiting in our room with no plan to bring a bed. When I asked to speak to a manger to voice my frustration about the absence, and blatant misrepresentation of amenities, I was made to wait over an hour to speak to someone! What a horrible experience when I’m wanting to be relaxing with my family on vacation! The manager was incredibly rude and offered no ways to help. We also experienced likely theft by the hotel “security” staff. Poor pool condition!

Posted by on Jul 23, 2021

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Comment from Hotel Management

Jul 24, 2021 by Nelly Sánchez | General Manager

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Nuevo Vallarta hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.

4 out of 5
The staff was excellent. They had 3 restaurants that were all awesome but only limited seating and you had to make reservations the day of. Only 2 were open at a time. Overall the property was awesome and the staff was amazing.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by Nelly Sánchez | General Manager

Dear guest, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We would like to thank you for choosing Occidental Nuevo Vallarta in your recente vacations to Riviera Nayarit. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered by our staff. Be sure we will give your heartwarming review, we know our team would like to hear your comments. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,

5 out of 5
Customer service top quality. Pleasant disposition

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 21, 2021 by Nelly Sánchez | General Manager

Dear guest, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered by our staff. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,

3 out of 5
Great energetic and helpful staff. Well kept and as indicated by the photos.

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 20, 2021 by Nelly Sánchez | General Manager

Dear guest, We are truly happy to know that you had a great time with us. We would loke to thank you for choosing Occidental Nuevo Vallarta for your vacations. We hope to have the oportunity to serve you again in the future. Best regards,

3 out of 5
I would like to congrats Ricardo, Jessica and Vicente from entertainment they are the hotel heart all waitresses are excellent I would like to give big thanks to Mr. Becerra the best one. Big thanks to the manager and front desk they help us always in anything we need. The only need to be improved is the food quality specially at the Mexican restaurant, also breakfast at the buffet I will give overall an 8 out of 10.

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 12, 2021 by Nelly Sánchez | Gerente General

Dear guest, Thank you very much for the time you spent to share your experience of your recent stay at Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We also appreciate your kind words for our staff, their kindness and helpfulness are undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand, please rest assured that we have taken good note of your comments we will not fail to share your comments with our chefs for information and further revision in order to avoid similar situations in the future. Thank you again for your visit and feedback, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best regards,

About the Occidental Nuevo Vallarta - All Inclusive

Location Paseo De Los Cocoteros No 18, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Scuba diving lessons not included
  • Surfing/boogie boarding included
  • Aerobics classes/lessons included
  • Taxes included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included

Property Features

Occidental Nuevo Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Nuevo Vallarta - All Inclusive offers its guests a children's pool, an outdoor pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A complimentary children's club, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Occidental Nuevo Vallarta - All Inclusive. Self parking and valet parking are free. This 4-star Nuevo Vallarta property is smoke free.

  • 366 guestrooms or units
  • 7 levels
  • 4 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Occidental Nuevo Vallarta - All Inclusive offers 366 accommodations with free minibar items and laptop-compatible safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.

Occidental Nuevo Vallarta - All Inclusive has 5 restaurants serving breakfast, lunch, and dinner.

Los Olivos - This restaurant specializes in Italian cuisine. Reservations are required. Open select days.

Mariachi - This beach restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Royal Level Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Tokyo - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: MXN 250 per 24-hour period (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Grand Nuevo Vallarta
  • Occidental Nuevo Vallarta All inclusive
  • Occidental Nuevo Vallarta
  • Occidental Nuevo Vallarta - All Inclusive Nuevo Vallarta
  • Occidental Nuevo Vallarta - All Inclusive All-inclusive property

You should know

  • Pool access available from 8 AM to 8 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.