Skip to main content
Beginning of main content
4.4 out of 5

"This was my second stay so that tells you a lot! The staff amazing. The food delish. The drinks delish. I look forward to going again very soon!! " More

By a verified traveler on Tue 22 Nov 2022

Enter dates to see availability

Hotel Description

All-inclusive beachfront property with 5 restaurants

On the beach

Your stay at this Nuevo Vallarta property places you within a 10-minute walk of Nuevo Vallarta Beach and Playa Bucerias. Flamingos Golf Club and Los Arroyos Verdes are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the convenience store.

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, Ocean View (B2C CAN)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Partial Ocean View (B2C CAN)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Sea View (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Partial Ocean View (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Pacifico All Inclusive ratings based on 53 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Pacifico All Inclusive

Everyone (13) Couples (16) Family (19)
5 out of 5
This was my second stay so that tells you a lot! The staff amazing. The food delish. The drinks delish. I look forward to going again very soon!!

Posted by on Nov 22, 2022

Was this review helpful to you?
2 out of 5
Checkin the first desk person was not friendly Room was not ready.There was a cockroach in my room.Room was damp.Food was mediocre. Not much to do on the property.Not close to anything for other options of activities.

Posted by , from BRONX on Oct 23, 2022

Was this review helpful to you?
4 out of 5

Posted by on Aug 17, 2022

Was this review helpful to you?
5 out of 5
How clean and big

Posted by on Jul 26, 2022

Was this review helpful to you?
4 out of 5
No reservations are needed for property restaurants.

Posted by on Jul 18, 2022

Was this review helpful to you?
5 out of 5
The staff was very attentive at the Dining areas for the most part. Swimming pool around the Marlin bar did happy very that smell.

Posted by , from Monterey Park on Jul 4, 2022

Was this review helpful to you?
2 out of 5
Unfortunately the hotel did not have the right rooms for us. because of it the check in took about an hour. our bathroom was broken and even after they fixed it it still did not work properly. there was no guidance list on the phone to contact different departments in the hotel. front desk would answer their calls after 8-10 rings. Very disappointing. We stayed at this hotel in 2018 and it was a v very different experience and that's why we came back. only to be disappointed.

Posted by , from los gatos on Jun 28, 2022

Was this review helpful to you?
3 out of 5
Had ok time….here is what to expect and some more information about the resort..good Wi-Fi throughout; even down at the pool. 1. Lack of communication between staff departments….Room developed leak called at 8am to inform front desk about leak. They said they would send maintenance up to our room. We left room to start the day down at the beach. Came back to our room 3 hours later and no one has came to look at the leak. (we put a small trash can under the leak). I go down to front desk and ask about the leak and what can be done. Was told they could move us to a worse view room or have maintenance look at the issue. I asked them to have maintenance try and fix the leak as my wife and I are happy with our room location and have fully unpacked (this happened on day 3 of 6). Came back to room later that evening and found they placed towels under the trash can I put there as the solution. We decided to stay in the room with the leak and place towels in the trash can so the dripping sound would not keep us up. 2. Resort is showing its age…staff is very diligent in cleaning and to guests. Staff can’t do much with cracks and missing tiles around the property. 3. The spa is great we has a 2 hour couples massage and felt renewed after….but as others have said the gym is mediocre at best. After a workout we asked to use the sauna, only to be told it was broken (would not heat up). 4. Food….we did enjoy the 4 restaurants and buffet. The buffet did have a rotating menu of items

Posted by on Jun 19, 2022

Was this review helpful to you?
5 out of 5
Everything was beyond expected ! There is no single thing that I am thinking of had anything to improve !! Excellent everything there !

Posted by on Jun 12, 2022

Was this review helpful to you?
5 out of 5
Excellent food, so many choices and very high quality. Great service. Superior liquor and drinks. Lovely atmosphere!

Posted by on Jun 11, 2022

Was this review helpful to you?

About the Riu Palace Pacifico All Inclusive

Location Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Not included

  • Childcare
  • Spa/beauty facilities and services

  • Childcare not included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Taxes included

Property Features

Riu Palace Pacifico All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Pacifico All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a sauna, and spa services are also featured at the family-friendly Riu Palace Pacifico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this Art Deco Nuevo Vallarta property.

  • 1 building
  • 445 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Pacifico All Inclusive offers 445 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Riu Palace Pacifico All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Pacifico All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Palace Pacifico
  • Palace Pacifico Riu
  • Riu Pacifico
  • Riu Pacifico Palace
  • Riu Palace Pacifico
  • Riu Palace Pacifico All Inclusive
  • Riu Palace Pacifico All Inclusive Nuevo Vallarta
  • Riu Palace Pacifico Nuevo Vallarta
  • Riu Palace Pacifico Hotel Riviera Nayarit
  • Riu Palace Pacifico All Inclusive All-inclusive property
  • Riu Pacifico Inclusive inclus
  • Riu Palace Pacifico All Inclusive Nuevo Vallarta
  • Riu Palace Pacifico All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
url importing http://travel.travelocity.com/Nuevo-Vallarta-Hotels-Riu-Palace-Pacifico-All-Inclusive.h1928037-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Nuevo-Vallarta-Hotels-Riu-Palace-Pacifico-All-Inclusive.h1928037-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Nuevo-Vallarta-Hotels-Riu-Palace-Pacifico-All-Inclusive.h1928037-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.