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"Under staffed in pool area’s. Employees needed a happier face " More

By a verified traveler on Sun 04 Dec 2022

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Hotel Description

3.5-star beachfront property near Nuevo Vallarta Beach

On the beach

You'll be within half a mile (1 km) of Nuevo Vallarta Beach and 2 miles (3 km) of Playa Bucerias with a stay here. Nayar Vidanta Golf and Mayan Palace Nuevo Vallarta Golf Course are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a children's pool and a playground, and families will appreciate the convenience store.

Suite, Ocean View (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Partial Ocean View (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Vallarta All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Vallarta All Inclusive

Everyone (2) Couples (8) Family (16)
2 out of 5
Well for one travelocity screwed up all our room reservations. You put a family of 4 into a one bed room. And didnt meet any requests we made. Foid was mediocre at best.

Posted by on Jan 23, 2023

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4 out of 5
Under staffed in pool area’s. Employees needed a happier face

Posted by on Dec 4, 2022

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5 out of 5
Great!

Posted by on Oct 25, 2022

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5 out of 5
Everything was clean the people was helpful and very Professional

Posted by , from Pittsburgh on Sep 17, 2022

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4 out of 5

Posted by on Aug 8, 2022

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5 out of 5
it okay

Posted by on Jul 21, 2022

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3 out of 5

Posted by , from Mira Loma on Jun 2, 2022

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5 out of 5
Everything was very clean

Posted by on Mar 26, 2022

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5 out of 5
Great service/staff location cleaningness and amenities. As always like all RIU hotels amazing experience

Posted by on Mar 19, 2022

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4 out of 5
Hotel staff was excellent! Rooms were very comfortable and clean. The only complaint we had was the food. It was awful. There was nothing close to the resort to eat out. It was our first time to PV so next time we will look for something closer to downtown.

Posted by on Jan 27, 2022

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All meals, snacks, and beverages included

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All meals included
  • Childcare not included
  • Scuba diving excursions not included
  • Surcharge for premium food items
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All land sports and fitness activities and facilities are included

Property Features

Riu Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Vallarta All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces. A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Riu Vallarta All Inclusive. Self parking is free. A complete renovation of Riu Vallarta All Inclusive was completed in November 2019. Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 1 building
  • 678 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Vallarta All Inclusive offers 678 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.

Kulinarium - This restaurant serves dinner only. Open daily.

Nirvana - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Il Gusto - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Boheme - Onsite bar. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Fitness classes on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive Riu
  • Riu Vallarta All Inclusive All-inclusive property
  • Riu Vallarta All Inclusive Nuevo Vallarta
  • Riu Vallarta
  • Riu Vallarta All Inclusive
  • Vallarta Riu
  • Riu Vallarta Hotel Nuevo Vallarta
  • Riu Vallarta Nuevo
  • Riu Vallarta All Inclusive All-inclusive property
  • Riu Vallarta All Inclusive All-inclusive property Nuevo Vallarta

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.