"I didn't like that the water for the showers were cold. The shower area could've been cleaner. Staff were very nice and helpful. Lot's of people there ... " More
On the beach
With a stay at this well-placed property, you'll be half a mile (1 km) from Bay of Banderas and within 3 miles (5 km) of Nuevo Vallarta Beach. Also, Playa Bucerias is within half a mile (1 km) and Los Arroyos Verdes is within 2 miles (3 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Relax with sun loungers and enjoy a refreshing drink at one of the 2 beach bars. There's fun for all ages with a children's pool and a playground, and complimentary bicycles are available on site.
Mar 5, 2024 by Karina Pastran Guest Service Manager.
Dear Mr. Gary,We greatly appreciate that you have taken part of your time to share your valuable comments with us through this platform.It is pleasant to know that you enjoyed the attention and kindness of our staff. However, we are sorry to read about the inconvenience you had regarding the water temperature in your rooms.Rest assured that we will continue to do what is necessary in order to provide you with better service every day.We hope to have the opportunity for you to visit our destination again and that we can provide you with our service with the quality that you deserve.Sincerely.
Nov 27, 2023 by GUEST SERVICE
Dear Miss. Cathleen,Thanks for contacting us at hotel Royal Decameron Complex.Its very nice to know that you had a good time with us, also we want to Thank you for the time and interest that you have put into correcting the situation that you experienced. We thank you for your understanding. We have taken note and proper actions are being taken to correct the matter, have no doubt that we are working to make your next visit as pleasant as possible.Kind Regards,Guest Service
Apr 18, 2023 by Karina Pastran. Guest Service Manager.
Dear Guest,Receive a warm greeting hoping you are having a great day.Our main purpose is to ensure that you enjoy your vacation to the fullest and provide you with quality service. That is why we are sorry to read the inconveniences with our room keys.In order to improve our facilities and provide you with the service you deserve, we will share your comments and take the necessary corrective actions.We hope to have the opportunity to be part of your vacation again.Cordially.
Apr 20, 2022 by Karina Pastrán Guest Service Manager
Dear Guest. Hoping you are doing well, we want to thank for sharing your valuable opinion with us. As you know, we have been through a lot of changes since Covid started. We will continue to work on these specific areas to provide you with the services you deserve, such as the gym. Finally, We are looking forward to your next visit. Cordially
Apr 1, 2022 by Karina Pastran Guest Service
Dear Guest Receive a cordial greeting. We are very happy to have had you with us and to have had the opportunity to be part of your vacation. It will be a pleasure for us to have you many more times and make your vacation an unforgettable experience. Best regards
Aug 21, 2022 by Karina Pastran. Guest Service Manager.
Gracias por haberse hospedado en Royal Decameron Complex...!Los esperamos pronto para hacer de sus vacaciones una experiencia inigualable.
Jan 4, 2022 by Karina Pastrán
Dear Mr. Josef, We hope you are having a nice day. Thank you for taking the time to write us your valuable comments. For Decameron Hotels your opinion is very important. We will be attentive to make the corresponding changes in each area that you mention in order to improve every day. We hope you give us the opportunity to be your hosts again in a Decameron destination and make your vacation an unbeatable experience. Saludos...!
May 5, 2021 by Karina Pastran
Estimado huésped, Esperamos que esté teniendo un agradable día, muchas gracias por estar en contacto con nosotros y por su excelente calificación que comparte mediante esta plataforma. Nos alegra saber que disfrutó de su estancia en nuestras instalaciones. Esperamos contar con su especial visita nuevamente en un futuro cercano. Karina Pastran Servicio al Huésped
Mar 11, 2020 by Ricardo Aviña.
Dear guest. On behalf of the Royal Decameron Complex hotel, we thank you for sharing your excellent rating and feedback on this platform, we are pleased to know that your experience at the hotel was to your satisfaction. We hope to have the pleasure of serving you again on your next vacation. Best regards. Ricardo Aviña-Manager of Guest Service.
Nov 6, 2019 by Ricardo Aviña
Dear guest. We hope you are having an excellent day, thank you very much for being in contact with us and for sharing your valuable comments through this platform. We assure you that we will work on the points you have mentioned in order to offer a better service. We are glad to know that you enjoyed your vacation. We are looking forward for your next visit.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Royal Decameron Complex All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Decameron Complex All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 5 poolside bars, and 7 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Royal Decameron Complex All Inclusive. Free self parking is available. This 3.5-star Bucerías property is smoke free.
Available in some public areas: Free WiFi
Free self parking
Royal Decameron Complex All Inclusive offers 620 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies or patios. Cable television is provided. Bathrooms include showers. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Royal Decameron Complex All Inclusive has 5 restaurants on site.
3 outdoor tennis courts and complimentary bicycles are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa. Services include massages. The spa is open daily.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.