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"Pool and taverns close early, and limited dining options. " More

By a verified traveler on Sat 26 Feb 2022

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Hotel Description

3.5-star beachfront aparthotel near Cruise Ship Terminal

On the beach

With a stay at this South Hotel Zone aparthotel, you'll be within half a mile (1 km) of La Isla and 2 miles (3 km) of Cruise Ship Terminal. Also, Malecon is within 3 miles (5 km) and Playa de los Muertos is within 6 miles (10 km).

All-inclusive

Free water park access, 4 restaurants, and 2 outdoor tennis courts are all featured at this all-inclusive aparthotel. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 340 apartments offer WiFi and coffee/tea makers. Free newspapers, hair dryers, and safes are also available.

Deluxe Partial Ocean View Double

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$175* Per night/room Oct 19 - Oct 20

Partial Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Junior Suite Bay View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deal Of the Day

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Deluxe Junior Suite Bay View Double

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sun Club Deluxe Ocean View 1 King Bed

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Sunscape Puerto Vallarta Resort & Spa All Inclusive ratings based on 20 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Puerto Vallarta Resort & Spa All Inclusive

Everyone (15) Couples (1) Family (2)
4 out of 5

Posted by , from Carmel on Feb 28, 2022

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4 out of 5
Pool and taverns close early, and limited dining options.

Posted by on Feb 26, 2022

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Comment from Hotel Management

Mar 2, 2022 by eConcierge & Social Media Manager

Dear Larry, On behalf of the entire Sunscape Puerto Vallarta Resort & Spa team, we would like to take this opportunity to thank you for sharing your review regarding your experience at our hotel. Sunscape Puerto Vallarta is your new family and we look forward to your soon return! Hope to welcome you soon.

4 out of 5
My first all inclusive stay, it was clean, nice pool, and room was sufficient. Wi-Fi was spotty, but they had payment options that were accommodating for Wi-Fi needs.

Posted by , from Arvada on Feb 24, 2022

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Comment from Hotel Management

Mar 2, 2022 by eConcierge & Social Media Manager

Hello Stephanie, Thank you very much, for booking with us at Sunscape Puerto Vallarta Resort & Spa and also for taking the time to share with us your great happiness and appreciation with the resort itself. We want to thank you for taking the time to leave your comments following your recent stay with us. We hope that the many positive aspects of your stay encourage you to return to Sunscape Puerto Vallarta Resort & Spa and continue allowing us to cater to your vacation wishes. Sincerely,

1 out of 5

Posted by on Nov 4, 2021

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1 out of 5
The property is absolutely disgusting. Black mold around the pool, wood particles and hair clogged drains. The hotel is very dated. You can tell the employees do their best to keep it somewhat sanitary but the owners need to close it and remodel or at least resurface/tile to pool. The food is barely edible. Only one decent restaurant. We stayed at a sister resort and it was great. Very disappointed with Sunscape. We wanted to go home the whole time we were there. This place is just yucky.

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 26, 2021 by eConcierge & Social Media Manager

Dear Traice, Thank you so much for giving us the opportunity to host you on your most recent vacations at the stunning Mexican Pacific. As we are committed to offer our guests an amazing experience we are saddened to know the mishaps you encountered as they don´t reflect to the high standards of the hotel. Furthermore, we always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. We hope you give us another opportunity to be your hosts in the future, we will be delighted to receive you and deliver the memorable holiday experience that you deserve. Kind Regards!

3 out of 5

Posted by on Aug 8, 2021

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1 out of 5

Posted by , from Loveland CO on Jan 6, 2021

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Comment from Hotel Management

Jan 12, 2021 by Sheyla Torres, Social Media Manager

Hello Mark, We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards

4 out of 5
Great place for the price I would consider going back again

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 13, 2019 by Sheyla Torres, Econcierge & Social Media Manager

Hello dear guest, Thank you for your feedback. We are very happy to read you enjoyed the friendly and helpful service from our staff. We look forward to welcoming you again in the near future for your next return. Come back soon; your home away from home in Puerto Vallarta awaits you! Warmest Regards,

5 out of 5
Property was a great value for the cost! The food was very good, drinks exceeded expectations, and the staff was very pleasant and professional.

Posted by , from Portland, Oregon on Oct 18, 2019

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Comment from Hotel Management

Oct 21, 2019 by Sheyla Torres, eConcierge & Social Media Manager

Hello dear Steve, To read experiences like yours is so heartwarming! Thank you very much for choosing us to be part of your vacation and for sharing your lovely review with us! We look forward to seeing you in the near future and continue pampering you as you deserve. You are now part of our Sunscape Family and we will be waiting for your return. Best regards!

3 out of 5

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 3, 2019 by Sheyla Torres, eConcierge & Social Media Manager

Hello dear guest, Thank you for taking the time to write a review about your stay in our resort. We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards!

About the Sunscape Puerto Vallarta Resort & Spa All Inclusive

Location Blvd Francisco Medina Ascencio Km 3.5, Puerto Vallarta, 48333

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Language classes/lessons included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Miniature golf included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Sunscape Puerto Vallarta Resort & Spa All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sunscape Puerto Vallarta Resort & Spa All Inclusive offers its guests a complimentary water park, outdoor tennis courts, and a waterslide. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, a children's pool, and a fitness center are also featured at the family-friendly Sunscape Puerto Vallarta Resort & Spa All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta aparthotel.

  • 340 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Sunscape Puerto Vallarta Resort & Spa All Inclusive offers 340 accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta aparthotel provides wireless Internet access for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

World Café - This poolside buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Tiki Taco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Da Mario - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Sea Side Grill - This poolside family restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Rendevous Bar - Onsite bar. Open daily.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the aparthotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Miniature golf on site
  • Basketball on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Casino nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

  • Massages on beach
  • Sports massage
  • Deep tissue massage
  • Swedish massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Sunscape Puerto Vallarta Resort & Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per 24-hour period (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Puerto Vallarta Resort All Inclusive
  • Sunscape Puerto Vallarta
  • Sunscape Puerto Vallarta Resort
  • Sunscape Puerto Vallarta Incl
  • Sunscape Puerto Vallarta All Inclusive
  • Sunscape Puerto Vallarta Resort Spa
  • Sunscape Puerto Vallarta Resort All Inclusive
  • Sunscape Puerto Vallarta All Inclusive
  • Sunscape Puerto Vallarta Resort Spa All Inclusive
  • Sunscape Resort All Inclusive
  • Sunscape Puerto Vallarta Resort Spa
  • Sunscape All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Rainforest Alliance Sustainable Tourism Certification
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.