On the beach
With a stay at this South Hotel Zone resort, you'll be steps from Hotel Zone Beach and La Isla. Also, Plaza Caracol is within half a mile (1 km) and Puerto Mágico is within 2 miles (3 km).
This all-inclusive resort includes 5 restaurants, an outdoor pool, and an outdoor tennis court. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 beach bars and enjoy free perks like free self parking and WiFi in public areas.
WiFi, flat-screen TVs
In addition to flat-screen TVs with cable channels, the 340 guestrooms offer WiFi and coffee/tea makers. Hair dryers, safes, and showers are also available.
Aug 26, 2021 by eConcierge & Social Media Manager
Dear Traice, Thank you so much for giving us the opportunity to host you on your most recent vacations at the stunning Mexican Pacific. As we are committed to offer our guests an amazing experience we are saddened to know the mishaps you encountered as they don´t reflect to the high standards of the hotel. Furthermore, we always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. We hope you give us another opportunity to be your hosts in the future, we will be delighted to receive you and deliver the memorable holiday experience that you deserve. Kind Regards!
Jan 12, 2021 by Sheyla Torres, Social Media Manager
Hello Mark, We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards
Dec 13, 2019 by Sheyla Torres, Econcierge & Social Media Manager
Hello dear guest, Thank you for your feedback. We are very happy to read you enjoyed the friendly and helpful service from our staff. We look forward to welcoming you again in the near future for your next return. Come back soon; your home away from home in Puerto Vallarta awaits you! Warmest Regards,
Oct 21, 2019 by Sheyla Torres, eConcierge & Social Media Manager
Hello dear Steve, To read experiences like yours is so heartwarming! Thank you very much for choosing us to be part of your vacation and for sharing your lovely review with us! We look forward to seeing you in the near future and continue pampering you as you deserve. You are now part of our Sunscape Family and we will be waiting for your return. Best regards!
Sep 3, 2019 by Sheyla Torres, eConcierge & Social Media Manager
Hello dear guest, Thank you for taking the time to write a review about your stay in our resort. We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards!
Aug 14, 2019 by Sheyla Torres, eConcierge
Hello dear guest, Thank you for taking the time to post your review. We apologize that your experience was not to your entire satisfaction and we do hope that we will have an opportunity to see you again in our Resort. It is raining season and we cannot manipulate it at all, what happens with the beach it is something about nature and happens in all the bay in Puerto Vallarta, not only in front of our resort. Moreover, we have all day activities around the pool, the lobby area and our conference room in case of rain. We feel genuinely sorry to read you had a rough experience and we couldn't provide the excellent service that characterizes us. You may rest assured we've addressed all the indicated inconveniences to the areas in charge, as we care about our guests' satisfaction. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards, Sheyla Torres e-Concierge & Social Media Manager
Apr 9, 2019 by Sheyla Torres, eConcierge & Social Media Manager
Hello dear guest! Thank you for taking the time to share an overview of your stay through this mean. We will take your comments on the different areas mentioned to improve our standards. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Thank you for choosing the hospitality of our resort. Kindest regards,
Nov 25, 2018 by Jennifer Salcedo Econcierge & Social Media Manager
First of all, thank you for choosing our resort to be part of your vacation. We appreciate all of our guests feedback and we take all of your remarks with seriousness. We are truly sorry for the inconveniences that happened to you, we want to make sure to make the necessary improvements to guarantee this never happen again. We feel very pleased to know that overall, our whole team made an outstanding job to make your holidays a memorable experience! Please feel free to contact us for anything you need, we'll be more than happy to attend you. Warmest Regards
Oct 4, 2018 by Jennifer Salcedo Econcierge & Social Media Manager
Dear Maryann, It is with great pleasure to read such a beautiful review! Our main goal is to pamper our guests and we feel gratified to hear you felt welcomed and part of our family during your stay! Please come back soon as we look forward to continue providing unforgettable holidays! Kindesr regards!
Aug 3, 2018 by Jennifer Salcedo Econcierge & Social Media Manager
Dear Jaime, We are pleased to know that you fully enjoyed our facilities, the shows by Entertainment Team and ecological policies. On the other hand, we deeply regret your son's accident, our team has been notified to take action on the matter and stop being a problem for the future. We would like you to come back soon to enjoy it to the fullest!!! Best wishes from paradise!
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Sunscape Puerto Vallarta Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sunscape Puerto Vallarta Resort & Spa - All Inclusive offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 bars/lounges. WiFi is free in public spaces. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Sunscape Puerto Vallarta Resort & Spa - All Inclusive. Self parking is free. This 3.5-star Puerto Vallarta resort is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Free self parking , RV, bus, truck parking
Sunscape Puerto Vallarta Resort & Spa - All Inclusive offers 340 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta resort provides wireless Internet access for a surcharge. Housekeeping is provided daily.
Sunscape Puerto Vallarta Resort & Spa - All Inclusive has 5 restaurants on site.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.