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"Not convenient. Seems the servers don't care about customers. " More

By a verified traveler on Tue 31 Dec 2019

Hotel Description

4-star adults-only property near Bavaro Beach, connected to a shopping center

Beachside getaway

Within a 10-minute walk of this Punta Cana property, you'll find Bavaro Beach and Dolphin Island. Palma Real Shopping Village and Bavaro Lagoon are also within 2 miles (3 km).

All-inclusive

This smoke-free property features a golf course, a casino, and a full-service spa. Dine at the beachfront restaurant and relax with sun loungers. There's fun for all ages with a water park and a bowling alley, and families will appreciate the onsite laundry facilities.

Comfy beds, LCD TVs

The 584 guestrooms feature pillowtop beds, LCD TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Superior Room, Ocean View (Premium Level 3ad)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (Sun deck 3ad)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (Sun deck 4ad)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, Ocean View (Premium Level 4ad)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Single Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Barceló Bávaro Beach - Adults Only - All Inclusive ratings based on 42 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Barceló Bávaro Beach - Adults Only - All Inclusive

Everyone (28) Couples (5) Family (7)
2 out of 5
We stayed at Barcelo Bavaro Beach Adults Only Jan. 11-17, 2020. The first three days of our trip were delightful! The pool and beach were nice and clean, the food was good and varied, and the staff was friendly and attentive. We especially loved the escape room. The large property shared with the family-friendly resort provided tons of options for entertainment and dining. The last three days were a different story. We were confined to our room after acquiring what we later learned were E Coli and norovirus. Our US doctor and I suspect tainted pork dumplings from Kyoto Japanese Steakhouse. Violent vomiting and frequent diarrhea made any resort activities and prepaid offsite excursions impossible. The hotel clinic was unhelpful, as they only checked vitals. They sent us to a hospital where we had to negotiate their $3,000 price tag down to $900 for 6 hours of running tests and administering IV medications. Between the medicine we needed to acquire after the hospital visit, the subsequent US physician visits, and the forfeited excursion costs, that dinner set us back over $2,000, almost doubling the cost of our vacation. Losing that money is painful, but just as painful is the cost of a ruined, much-needed vacation. (And being treated in a Dominican hospital, trusting the kindness of taxi drivers and navigating a foreign pharmacy were traumatic, to say the least.) The Premium Level staff was sympathetic but unable or unwilling to offer anything more than an apology for our bad

Posted by , from Cedar Rapids, IA on Feb 16, 2020

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Comment from Hotel Management

Feb 29, 2020 by Best Regards, Sandy Pfeil, Director.

Receive a cordial greeting from all the team that represents our hotel. We wish to express our sincere apologies for any inconvenience that our mutual guests may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Please rest assured that their experiences are certainly not the norm of our service levels or standards, as we at Barceló Hotels & Resorts pride ourselves on providing a quality vacation experience for all our valued guests We also would like to mention that we are taking all necessary precaution measures to prevent sickness and that we are working together with “Cristal” international hygiene controlling to guaranty high food & beverage quality and to ensure international hygiene standards. The “Cristal” food safety risk management program was specifically developed for the travel and tourism industry. It covers high-level standards, which comply with international and national regulations. Also, it incorporates best practice and recommendations, which often requires an even higher level than many national and international regulations. These standards and their compliance are then monitored and audited at the hotel site, through competent Cristal auditors on a regular basis. Auditing procedures include questionnaires with more than 250 checkpoints, making the endorsement system very demanding. This auditing system allows “Cristal” to assess from a quantitative point of view the degree of compliance of the food safety program, and therefore to assess in some ways the risk of the operation. At all the tests that were carried out during the past months, our usual high score was reached and water, food as well as ice tests were taken and the laboratory results do not show any irregularities. Besides these audits, our Quality Manager checks the temperature, hygiene and food quality daily. However, as we were not able to detect any irregularities in regards to our food and beverage service and/or in our health and safety procedures, you may understand that we cannot be held responsible for any sickness. If there would have been a wrong or unhealthy manipulation of our F&B production, this would have had resulted in an outbreak of illnesses that would affect at least a 40 - 50% of our customers, which was not the fact. In relation to the medical center, although the hotel works together with Clinic Assist to provide a better service to customers, we must emphasize that this is not part of the hotel, so we cannot comment on the respect, we regret many possible inconveniences. Once again, we are sorry, that this vacation did not meet your expectations but hope that we will have the opportunity to welcome you again in our facilities to have the chance to provide you by excellent service and a very pleasant stay.

3 out of 5
Not convenient. Seems the servers don't care about customers.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Dec 31, 2019 by Sandy Pfeil, Director.

Dear Guest, Thank you very much for your positive collaboration on your most recent visit. Comments like this help us to strengthen our weak areas. We hope to be with you on another occasion to make you feel at home in our Dominican Republic. Best Regards, Sandy Pfeil, Director.

3 out of 5
This place was okay. The pool bar had the worst bartenders who looked like they hated their job. The drinks were watered down and to top it off not all drinks were free if you wanted the good stuff you had to pay for it. The food was disgusting i found myself going to the Barcelo Bavaro palace (kids included hotel walking distance) they had the good food, the good drinks, and the good entertainment. The beach was clean and security was everywhere. I would recommend staying at the Barcelo Bavaro Palace if you really want have a good time.

Posted by , from Dallas on Nov 25, 2019

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Comment from Hotel Management

Nov 30, 2019 by Best Regards, Sandy Pfeil, Director.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Bávaro Beach hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

5 out of 5
Resort was well managed and maintained. The service is impeccable and location unforgettable. Definitely the most beautiful beach I’ve seen anywhere,and I’ve seen a lot. Barceló is definitely a top of the line organization.

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 25, 2019 by Sandy Pfeil Hotel Director

Dear Guest, Thank you for choosing Barceló Bávaro Beach for your holidays and for the time you spent sharing your review with other travelers. Thank you for choosing us as the destination for the enjoyment and delight of your holiday is a pleasure that you enjoyed all our services and our beautiful beach, We will continue to work constantly to keep providing the best service to our customers deserve. Sandy Pfeil Hotel Director

5 out of 5
I would recommend the premium level with ocean view, I loved it. Friendly staff, good food and drinks. Adults only is the way to go.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 11, 2019 by Sandy Pfeil, Director

Dear Guest, We highly appreciate that you shared this comment with the online community, your comment regarding our environment, food and staff, that works with the aim to provide an unforgettable holiday, make us feel full of pride, this type of comments make us improve in our service and quality. We hope to be with you on another occasion to make you feel at home in our Dominican Republic. Best Regards, Sandy Pfeil, Director

3 out of 5
The resort is beautiful but some of the staff is so unpleasant . They don’t like to cater to you . You have to constantly ask them for things because they won’t just come up to you and ask if you need anything and when you do ask some do it with an attitude or ignore you . Also I really disliked how to eat breakfast or lunch you have to be fully dressed . The buffet is literally right in front of the pool so it’s easier to be in a bathing suit and cover up while you grab a quick bite but nope you have to walk all the way back to your room and change . Another think that’s disappointing is how They have not servers working the beach area . You have to take a long walk back to the closest bar to get anything to drink .

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 7, 2019 by Sandy Pfeil, Director

Dear guest, thank you for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Sandy Pfeil, Director

5 out of 5
I really like everything was a nice experience defenely coming back

Posted by on Aug 28, 2019

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Comment from Hotel Management

Aug 28, 2019 by Sandy Pfeil, Director.

Dear Guest, We are grateful for the confidence you have to choose us as a tourist destination to enjoy your vacation. We really appreciate your nice comment about your recent stay with us and our amazing resort, we feel glad with your nice comment because our Guest satisfaction is our objective. We hope to see again in the future. Warm Regards. Sandy Pfeil

5 out of 5
Atmosphere was awesome right on the beach pleasant people

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by Sandy Pfeil, Director.

Dear Guest, We highly appreciate that you shared this comment with the online community, your comment regarding our staff and environment, make us feel full of pride, this type of comments make us improve in our service and quality. We hope to be with you on another occasion to make you feel at home in our Dominican Republic. Best Regards, Sandy Pfeil, Director

1 out of 5
We had our bag stolen inside of the property. No one has done anything about it and we didn’t get compensated because it wasn’t and I quote “stolen from inside of the room “. It makes no sense since it was in their property with cameras all around. Just be careful when you stay there and don’t leave ur belonging unattended not even for 5 min

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Sandy Pfeil, Director.

Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Bavaro Beach. We are very sorry for the loss of your belonging, please note that our security department and our Guest Service assisted you with the search and investigation for your belonging that was forgotten by you in our common area, we check around where you informed us that you forgot it but we did not find it. Unfortunately, in the place where you left it, we don't have cameras for customer privacy. In Barceló Hotels & Resorts, we have very clear that our customers are the most important as well as their comments. Best Regards, Sandy Pfeil, Hotel Director.

5 out of 5
Excellent from DAY 1. This is the most beautiful resort, friendly staff, food, excursions. I will be traveling back. All I can say is book at Barcelo Barvana Beach ADULTS ONLY. LOVED EVERYTHING ABOUT IT. GUN FUN FUN AND RELAXING.

Posted by , from Atlanta on Jul 24, 2019

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Comment from Hotel Management

Jul 27, 2019 by Sandy Pfeil, Director.

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Bavaro Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Sandy Pfeil, Director.

About the Barceló Bávaro Beach - Adults Only - All Inclusive

Location Carretera Bávaro Km. 1, Playa Bávaro, Punta Cana, La Altagracia 23001

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Language

Entertainment

  • Access to onsite clubs
  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Room service not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Barceló Bávaro Beach - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Barceló Bávaro Beach - Adults Only - All Inclusive offers its guests a full-service spa, a golf course, and a water park (surcharge). There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business center. A casino, an outdoor pool, and a nightclub are also featured at the family-friendly Barceló Bávaro Beach - Adults Only - All Inclusive. You'll have access to the outdoor pool and health club at a partner property. An airport shuttle (available on request) is available for a fee. Free self parking is available. This 4-star Punta Cana property is smoke free.

  • 584 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Beach lounge chairs
  • Towels for the beach
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (17.2 km / 10.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Bávaro Beach - Adults Only - All Inclusive offers 584 accommodations with minibars and safes. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Buffet Caribe - This poolside buffet restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

La Brisa - This beachfront fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Chez Gourmet - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.

El Coral at Palace Deluxe - Overlooking the ocean and pool, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Santa Fe at Palace Deluxe - Overlooking the ocean and pool, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a water park (surcharge) and 3 outdoor tennis courts. In addition to an outdoor pool, other recreational amenities include a fitness center.

Guests under 16 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golf driving range on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Volleyball on site
  • Motor boating on site
  • Windsurfing on site
  • Parasailing on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Bowling alley on site

Spa Services

Barcelo U Spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 17
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in a la cate restaurants. Shorts, sandals, and sleeveless shirts are prohibited.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Bávaro Beach - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note: Resort guests are not granted access to convention facilities at this property during their stay.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18

Hotel Names

  • Barceló Bávaro Adults Only
  • Barceló Bávaro Adults Only All Inclusive
  • Barceló Bávaro Beach
  • Barceló Bávaro Beach Adults Only
  • Barceló Bávaro Beach Adults Only All Inclusive
  • Barceló Bávaro Beach All Inclusive
  • Barceló Beach
  • Barceló Bávaro Beach - Adults Only - All Inclusive Punta Cana
  • Barceló Bávaro Beach Adults All Inclusive
  • Barceló Bávaro Beach Adults Punta Cana
  • Barceló Bávaro Beach Adults

You should know

  • Barceló Bávaro Beach - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.