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"Formidable experience. The hotel is excelence.
"
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By a verified traveler on Sat 28 Apr 2018
Hotel Description
3.5-star beachfront property near Dominicus Beach
On the beach
Your stay at this San Rafael del Yuma property places you within a 10-minute walk of Dominicus Beach and East National Park. Bayahibe Beach and Monumento Natural Punta Bayahibe are also within 6 miles (10 km).
All-inclusive
This smoke-free property features a casino, a full-service spa, and a nightclub. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.
Free WiFi, cable TV
The 871 guestrooms have TVs with cable channels and offer free WiFi and minibars (stocked with some free items). Other amenities include room service, coffee/tea makers, and free bottled water.
Be Live Collection Canoa - All Inclusive ratings based on 20 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Be Live Collection Canoa - All Inclusive
Everyone (14)
3 out of 5
Everything was ok , could be much better , take singles or money in small denominations because no one want to give you change , the people associated with the activities are not actuality member of the staff , boats example and the service is not the same you are meat for them,the staff at the hotel is good every single one smile .Dominican time is 2 hours later
Posted by a verified traveler on Dec 30, 2019
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Comment from Hotel Management
Jan 16, 2020
by Community manager
Dear Guest,
On behalf of Be Live Collection Canoa, please receive our gratitude by your preference in choosing our premises as your preferred destination for your recent holidays.
We truly regret all the unexpected issues regarding our facilities and services have interfered to the whole course of your stay since we always make our best effort to reach up to your expectations. In Be Live Hotels, we constantly strive to create memorable experiences. Therefore, we lament that your stay has spoiled by these unfortunate details. Either way, we will apply a deep supervision to the topics, which have affected you in order to continue improving the quality of our services or facilities.
If your vacation plans are towards Canoa for a next visit, please let us know and we will be attentive to offer you a more pleasant and uneventful experience.
Warmest regards,
Be Live Collection Canoa General Management .
5 out of 5
Amazing experience. From the food to the service, was all excellent. Felt extremely safe from the time you pull in and even night time security was present. Entertainment was a 10. I have already recommended to a friend. I will remember this place 20 years from now.
Posted by Travler, from United States on Jan 13, 2019
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Comment from Hotel Management
Jan 17, 2019
by Direccion del hotel
Dear Guest,
We would like to express our gratitude for your preference in our hotel for the enjoyment of your holidays. We really appreciate your comments and it is a pleasure to know that our services were to your liking and that we were able to reach your expectations. Our team will be more than honored to meet you again to provide you another wonderful stay at Be Live Collection Canoa.
Best regards,
Be Live Collection Canoa General Management.
2 out of 5
Posted by a verified traveler on Dec 23, 2018
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Comment from Hotel Management
Dec 27, 2018
by Direccion del hotel
Dear Guest
Thank you for spending your holidays at Be Live Collection Canoa and also thanks for your evaluation.
We sorry that your stay with us were not to your liking in every way.
We hope that in your next time you could have a better experience with us.
Best Regards.
Be Live Collection Canoa General Management.
2 out of 5
Subpar hotel advertised as a 4.5 star hotel
This hotel is undergoing major renovations. Poor air and noise quality in rooms due to daily renovations (including painting and use of loud power tools). Our room smelled like drying paint for the entire duration of our entire 7 day trip and is not advisable for families with small children or people with respiratory difficulities. A TV was left on for 2 days (by workmen) in the unoccupied, neighboring room and our “courtesy” fruit basket arrived the day before check-out (only after complaining for the 2nd time). Upon check-in we were told that our room would be upgraded to a larger room with a king sized bed to accommodate the high volume of vacationers needing double beds, only to find a room that had not been cleaned or laundered. Sheets had visible stains and multiple lighting fixtures were broken. Sheets were changed w/in 30 minutes, but lighting fixtures (with live currents remained unfixed upon checkout, despite informing Guest Services that I had been shocked). The usually complimentary safe was $3.50/night. The remote was not programmed and required manual input of channels, but no channel guide was provided. The Japanese restuarant, while not terrible, believed it was “okay” for strangers to share the same soy sauce dish. The beach and the smiles of the staff/entertainers made up for any inconveniences, but we will not be booking with the Be Live chain again. Next year we will try other platforms to determine if their descriptions and reviews are more accurate.
Posted by Chris, from New York on Aug 7, 2018
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Comment from Hotel Management
Aug 8, 2018
by Community manager
Dear Chris:
Thank you for your comment and for visiting our hotel.
We would like to express our sincere apologies for the inconveniences that you have experienced during your stay with us. Please be assured that your comments will be treated with the greatest possible interest and we sincerely appreciate your comment.
This type of situation does not correspond to our daily operation and we are deeply sorry for the inconvenience caused.
We assure you that we will investigate your case thoroughly, And we will take the necessary measures in this situation.
Best regards,
Be Live Collection Canoa General Management.
4 out of 5
Formidable experience. The hotel is excelence.
Posted by IDALYS, from Puerto Rico on Apr 28, 2018
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Comment from Hotel Management
May 1, 2018
by Direccion del hotel
Dear guest,
It is a pleasure for us to know that you spent an excellent holiday in Be Live Collection Canoa and thank you for sharing your experience.
We hope to have the pleasure of welcoming you again at Be Live, to celebrate with you another unforgettable vacation.
Best regards,
Be Live Collection Canoa General Managent.
4 out of 5
Nice place with a few issues
Pros:Beautiful grounds, beach is great and close, nice pool, food was good, friendly staff, always something going on, Hotel and grounds were very clean
Cons:Teach the male staff to respect women, get rid of all the pushy vendors, and for god sakes get real milk. Chocolate and regular.
Location:About an hour from the airport but all the cabbies drive fast. Small town and casino nearby. You don't really have to leave. It all comes to you.
All in all we had a nice time, kinda far from the airport so prepare for big cab fare. Check in was a breeze. Rooms were nice and clean. Always something to do or just do nothing. All the rooms are centrally located so you are close to everything. Pool was big and nice and clean always. Beach was very nice. The drinks were okay but some were a bit too sweet for me. Pool bar closes at 6pm then the pool at 7pm but the snack BAR serves until 4am and the Plaza Bar is 24 hours. The club is outrageous! So much fun. The buffet is well stocked with local fare as well as your usual buffet food. Really strong coffee! Our excursions were awesome ( dune buggies and catamaran ). The only drawbacks were very pushy vendors, cat calls from male employee's at my daughter, and NO REAL MILK! Chocolate or otherwise.
Posted by Sean, from San Antonio Tx. on Aug 19, 2017
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Comment from Hotel Management
Aug 22, 2017
by Direccion del hotel
Dear Guest:
It is a pleasure for us to know that you spent an excellent holiday in Be Live Collection Canoa and to know that you enjoyed your stay with us, thank you very much for sharing your experience in our complex.
At the same time we apologize for the inconvenience you have expressed and we assure you that we will do our best to improve this point.
We hope to have the pleasure of welcoming you again at Be Live, to celebrate with you other unforgettable vacations.
Best regards,
General Manager.
4 out of 5
Rooms need to be remodeled!!!
I loved the hotel. The staff were very friendly. Hotel was clean but the rooms need to be upgraded. We were without electricity a whole day. Sheets smelled bad. Pool, restaurants and other facilities were clean. The beach wasn't what I expected.
Posted by a verified traveler on Jul 13, 2017
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Comment from Hotel Management
Jul 16, 2017
by Direccion del hotel
Dear guest:
Thank you for staying in our hotel to spend your vacation and for writing your comment about us.
We are happy to know that some of our services have been to your liking as mentioned in your comment, this is our highest priority.
At the same time we feel very sad about the aspects that have not been to your liking.
We also want to notify you we have solved the problem of electricity,And about the other points you have mentioned as the bed sheets we assure you that we have worked on this problem immediately to improve it and the rooms we will take into account your comment for the purpose of improving them.
Best regards,
General Manager.
4 out of 5
Great Hotel
This is a great hotel... Nice and welcoming environment... Dominican Food in the buffet great for tourists... A great overall experience.
Posted by David, from Dominican Republic on Jun 21, 2017
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Comment from Hotel Management
Jun 23, 2017
by Direccion del hotel
Dear David:
It gives us great pleasure to know that we could accommodate you in every way. Our team strives to achieve meet the expectations of guests, providing high quality service so they can have a memorable vacation.
We wish to take it up again soon and remain at your disposal should you need help managing your next booking with us.
Best regards,
General Manager.
5 out of 5
Great and Beautiful hotel. I loved
Pros:Everything, specially the entertainment group. They were so professional. We enjoyed so much!!!!!!!!!!! their night shows.
Cons:The bathroom around of beach.
Location:Excellent location, near to everything.
It was a wonderful and excited experience. we enjoyed all amenities that the hotel had. The employees of the hotel were so friendly, mannerly, and polite. The entertainment group were so so good, we laugh a lot. We passed marvelous days.
Posted by a verified traveler on May 6, 2017
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Comment from Hotel Management
Jun 18, 2017
by Direccion del hotel
Dear guest:
Thank you for staying in our hotel to spend your vacation and for writing your comment about us.
We are happy to know that some of our services have been to your liking as mentioned in your comment, this is our highest priority.
At the same time we feel very sad about the aspects that have not been to your liking and we apologize for these inconveniences that you have notified us, we assure you that we will work on these points to improve these situations, and not have repetitions of other cases like this.
Best regards,
General Manager.
5 out of 5
Excellent resort
We were very happy with the resort. Great place to stay. Many activities on the property. Be sure to make restaurant dinner reservations as soon as you get there for the entire stay. Italian restaurant not worth it to go to it had the same food as the buffet. Japanese restaurant and gourmet restaurant were excellent great food and service.
Posted by Tracy, from Cleveland, Ohio on Jul 5, 2016
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Comment from Hotel Management
Jul 13, 2016
by Community manager
Dear Guest,
Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. We hope to assist you once again here and make your time with us more than enjoyable. Best regards,
General Manager.
About the Be Live Collection Canoa - All Inclusive
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkeling
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Dancing
Language
Water fitness
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Surcharge for premium food items
Premium and/or non-domestic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Wireless Internet access
Offsite tours
Kayaking included
Access to onsite clubs included
Sailing included
Taxes included
Buffet and à la carte dining
Airport transfers not included
Premium/non-domestic beverages not included
Fitness facilities included
Water fitness classes/lessons included
Tennis included
Wireless Internet access not included
Volleyball included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
All available beverages included
Motorized water sports not included
Spa/beauty facilities and services not included
Offsite tours not included
Scuba diving lessons not included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
Minibar beverages - restrictions apply
Food and beverage restrictions apply
One or more venues limit dining availability
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Minibar (only non-alcoholic beverages included)
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Snorkeling included
Property Features
Be Live Collection Canoa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Be Live Collection Canoa - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a fitness center. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the family-friendly Be Live Collection Canoa - All Inclusive. Free self parking is available. This 3.5-star San Rafael del Yuma property is smoke free.
871 guestrooms or units
7 dining venues
Casino
Nightclub
Bar on the beach
Bar by the pool
Swim-up bar
Bar or lounge
Deli
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 2
Children's pool
Free WiFi
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: La Romana (LRM-La Romana Intl.) (19.5 km / 12.1 mi)
Parking: Free self parking
Room Amenities
Be Live Collection Canoa - All Inclusive offers 871 air-conditioned accommodations with minibars (stocked with some free items) and safes. Televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This San Rafael del Yuma property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Stocked minibar (select free items)
In-room dining
Television
Cable channels
Coffee maker
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Food & Drink
Las Piraguas - This buffet restaurant serves breakfast, lunch, and dinner.
Orale - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Mylos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.
Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required.
Akeru - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Playground on site
Water skiing nearby
Golfing nearby
Parasailing nearby
Fitness classes on site
Sailing on site
Scuba diving on site
Volleyball on site
Kayaking on site
Personal motorized watercraft on site
Windsurfing on site
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, Bayesta. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily.
Hot stone massage
Sauna in spa
Spa tub in spa
Steam room in spa
Manicures and pedicures
Detoxification wrap
Body wraps
Body treatments
Body scrubs
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 24 years old. Onsite parties or group events are strictly prohibited. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 24 years old. Onsite parties or group events are strictly prohibited.
Events/parties not allowed
No rollaway/extra beds available
No elevators
Debit cards
Hotel Names
Be Live
Be Live Canoa
Be Live Collection Canoa All Inclusive All-inclusive property
Be Live Canoa All Inclusive Bayahibe
Be Live Canoa Bayahibe
Canoa Be Live
Canoa Live
Be Live Canoa Hotel Bayahibe
Canoa Coral Hilton
Coral Canoa Resort
Hilton Canoa Coral La Romana
Oasis Canoa Bayahibe
Oasis Canoa Hotel Bayahibe
Be Live Collection Canoa All Inclusive Bayahibe
Be Live Collection Canoa All Inclusive San Rafael Del Yuma
Be Live Collection Canoa Bayahibe
Be Live Collection Canoa
Be Live Collection Canoa - All Inclusive San Rafael del Yuma
Be Live Collection Canoa - All Inclusive All-inclusive property
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
