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Be Live Collection Canoa - All Inclusive

3.5-star property
Playa Dominicus, 22000, San Rafael del Yuma, La Altagracia 1-855-201-7819

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3.5 out of 5
See all 20 Travelocity Reviews

"Everything was ok , could be much better , take singles or money in small denominations because no one want to give you change , the people associated ... " More

By a verified traveler on Mon 30 Dec 2019

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Hotel Description

3.5-star beachfront property near Dominicus Beach

On the beach

Your stay at this San Rafael del Yuma property places you within a 10-minute walk of Dominicus Beach and East National Park. Bayahibe Beach and Monumento Natural Punta Bayahibe are also within 6 miles (10 km).

All-inclusive

This smoke-free property features a casino, a full-service spa, and a nightclub. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.

Free WiFi, cable TV

The 871 guestrooms have TVs with cable channels and offer free WiFi and minibars (stocked with some free items). Other amenities include room service, coffee/tea makers, and free bottled water.

Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Master Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Deluxe Pool View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Junior Suite (Adults Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Junior Suite Ocean Front (Adults Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Be Live Collection Canoa - All Inclusive ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Be Live Collection Canoa - All Inclusive

Everyone (14)
3 out of 5
Everything was ok , could be much better , take singles or money in small denominations because no one want to give you change , the people associated with the activities are not actuality member of the staff , boats example and the service is not the same you are meat for them,the staff at the hotel is good every single one smile .Dominican time is 2 hours later

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 16, 2020 by Community manager

Dear Guest, On behalf of Be Live Collection Canoa, please receive our gratitude by your preference in choosing our premises as your preferred destination for your recent holidays. We truly regret all the unexpected issues regarding our facilities and services have interfered to the whole course of your stay since we always make our best effort to reach up to your expectations. In Be Live Hotels, we constantly strive to create memorable experiences. Therefore, we lament that your stay has spoiled by these unfortunate details. Either way, we will apply a deep supervision to the topics, which have affected you in order to continue improving the quality of our services or facilities. If your vacation plans are towards Canoa for a next visit, please let us know and we will be attentive to offer you a more pleasant and uneventful experience. Warmest regards, Be Live Collection Canoa General Management .

5 out of 5
Amazing experience. From the food to the service, was all excellent. Felt extremely safe from the time you pull in and even night time security was present. Entertainment was a 10. I have already recommended to a friend. I will remember this place 20 years from now.

Posted by , from United States on Jan 13, 2019

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Comment from Hotel Management

Jan 17, 2019 by Direccion del hotel

Dear Guest, We would like to express our gratitude for your preference in our hotel for the enjoyment of your holidays. We really appreciate your comments and it is a pleasure to know that our services were to your liking and that we were able to reach your expectations. Our team will be more than honored to meet you again to provide you another wonderful stay at Be Live Collection Canoa. Best regards, Be Live Collection Canoa General Management.

2 out of 5

Posted by on Dec 23, 2018

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Comment from Hotel Management

Dec 27, 2018 by Direccion del hotel

Dear Guest Thank you for spending your holidays at Be Live Collection Canoa and also thanks for your evaluation. We sorry that your stay with us were not to your liking in every way. We hope that in your next time you could have a better experience with us. Best Regards. Be Live Collection Canoa General Management.

2 out of 5

Subpar hotel advertised as a 4.5 star hotel

This hotel is undergoing major renovations. Poor air and noise quality in rooms due to daily renovations (including painting and use of loud power tools). Our room smelled like drying paint for the entire duration of our entire 7 day trip and is not advisable for families with small children or people with respiratory difficulities. A TV was left on for 2 days (by workmen) in the unoccupied, neighboring room and our “courtesy” fruit basket arrived the day before check-out (only after complaining for the 2nd time). Upon check-in we were told that our room would be upgraded to a larger room with a king sized bed to accommodate the high volume of vacationers needing double beds, only to find a room that had not been cleaned or laundered. Sheets had visible stains and multiple lighting fixtures were broken. Sheets were changed w/in 30 minutes, but lighting fixtures (with live currents remained unfixed upon checkout, despite informing Guest Services that I had been shocked). The usually complimentary safe was $3.50/night. The remote was not programmed and required manual input of channels, but no channel guide was provided. The Japanese restuarant, while not terrible, believed it was “okay” for strangers to share the same soy sauce dish. The beach and the smiles of the staff/entertainers made up for any inconveniences, but we will not be booking with the Be Live chain again. Next year we will try other platforms to determine if their descriptions and reviews are more accurate.

Posted by , from New York on Aug 7, 2018

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Comment from Hotel Management

Aug 8, 2018 by Community manager

Dear Chris: Thank you for your comment and for visiting our hotel. We would like to express our sincere apologies for the inconveniences that you have experienced during your stay with us. Please be assured that your comments will be treated with the greatest possible interest and we sincerely appreciate your comment. This type of situation does not correspond to our daily operation and we are deeply sorry for the inconvenience caused. We assure you that we will investigate your case thoroughly, And we will take the necessary measures in this situation. Best regards, Be Live Collection Canoa General Management.

4 out of 5
Formidable experience. The hotel is excelence.

Posted by , from Puerto Rico on Apr 28, 2018

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Comment from Hotel Management

May 1, 2018 by Direccion del hotel

Dear guest, It is a pleasure for us to know that you spent an excellent holiday in Be Live Collection Canoa and thank you for sharing your experience. We hope to have the pleasure of welcoming you again at Be Live, to celebrate with you another unforgettable vacation. Best regards, Be Live Collection Canoa General Managent.

4 out of 5

Nice place with a few issues

Pros: Beautiful grounds, beach is great and close, nice pool, food was good, friendly staff, always something going on, Hotel and grounds were very clean
Cons: Teach the male staff to respect women, get rid of all the pushy vendors, and for god sakes get real milk. Chocolate and regular.
Location: About an hour from the airport but all the cabbies drive fast. Small town and casino nearby. You don't really have to leave. It all comes to you.
All in all we had a nice time, kinda far from the airport so prepare for big cab fare. Check in was a breeze. Rooms were nice and clean. Always something to do or just do nothing. All the rooms are centrally located so you are close to everything. Pool was big and nice and clean always. Beach was very nice. The drinks were okay but some were a bit too sweet for me. Pool bar closes at 6pm then the pool at 7pm but the snack BAR serves until 4am and the Plaza Bar is 24 hours. The club is outrageous! So much fun. The buffet is well stocked with local fare as well as your usual buffet food. Really strong coffee! Our excursions were awesome ( dune buggies and catamaran ). The only drawbacks were very pushy vendors, cat calls from male employee's at my daughter, and NO REAL MILK! Chocolate or otherwise.

Posted by , from San Antonio Tx. on Aug 19, 2017

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Comment from Hotel Management

Aug 22, 2017 by Direccion del hotel

Dear Guest: It is a pleasure for us to know that you spent an excellent holiday in Be Live Collection Canoa and to know that you enjoyed your stay with us, thank you very much for sharing your experience in our complex. At the same time we apologize for the inconvenience you have expressed and we assure you that we will do our best to improve this point. We hope to have the pleasure of welcoming you again at Be Live, to celebrate with you other unforgettable vacations. Best regards, General Manager.

4 out of 5

Rooms need to be remodeled!!!

I loved the hotel. The staff were very friendly. Hotel was clean but the rooms need to be upgraded. We were without electricity a whole day. Sheets smelled bad. Pool, restaurants and other facilities were clean. The beach wasn't what I expected.

Posted by on Jul 13, 2017

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Comment from Hotel Management

Jul 16, 2017 by Direccion del hotel

Dear guest: Thank you for staying in our hotel to spend your vacation and for writing your comment about us. We are happy to know that some of our services have been to your liking as mentioned in your comment, this is our highest priority. At the same time we feel very sad about the aspects that have not been to your liking. We also want to notify you we have solved the problem of electricity,And about the other points you have mentioned as the bed sheets we assure you that we have worked on this problem immediately to improve it and the rooms we will take into account your comment for the purpose of improving them. Best regards, General Manager.

4 out of 5

Great Hotel

This is a great hotel... Nice and welcoming environment... Dominican Food in the buffet great for tourists... A great overall experience.

Posted by , from Dominican Republic on Jun 21, 2017

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Comment from Hotel Management

Jun 23, 2017 by Direccion del hotel

Dear David: It gives us great pleasure to know that we could accommodate you in every way. Our team strives to achieve meet the expectations of guests, providing high quality service so they can have a memorable vacation. We wish to take it up again soon and remain at your disposal should you need help managing your next booking with us. Best regards, General Manager.

5 out of 5

Great and Beautiful hotel. I loved

Pros: Everything, specially the entertainment group. They were so professional. We enjoyed so much!!!!!!!!!!! their night shows.
Cons: The bathroom around of beach.
Location: Excellent location, near to everything.
It was a wonderful and excited experience. we enjoyed all amenities that the hotel had. The employees of the hotel were so friendly, mannerly, and polite. The entertainment group were so so good, we laugh a lot. We passed marvelous days.

Posted by on May 6, 2017

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Comment from Hotel Management

Jun 18, 2017 by Direccion del hotel

Dear guest: Thank you for staying in our hotel to spend your vacation and for writing your comment about us. We are happy to know that some of our services have been to your liking as mentioned in your comment, this is our highest priority. At the same time we feel very sad about the aspects that have not been to your liking and we apologize for these inconveniences that you have notified us, we assure you that we will work on these points to improve these situations, and not have repetitions of other cases like this. Best regards, General Manager.

5 out of 5

Excellent resort

We were very happy with the resort. Great place to stay. Many activities on the property. Be sure to make restaurant dinner reservations as soon as you get there for the entire stay. Italian restaurant not worth it to go to it had the same food as the buffet. Japanese restaurant and gourmet restaurant were excellent great food and service.

Posted by , from Cleveland, Ohio on Jul 5, 2016

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Comment from Hotel Management

Jul 13, 2016 by Community manager

Dear Guest, Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. We hope to assist you once again here and make your time with us more than enjoyable. Best regards, General Manager.

About the Be Live Collection Canoa - All Inclusive

Location Playa Dominicus, 22000, San Rafael del Yuma, La Altagracia 23000

Renovations + Closures

This property is closed from June 2 2020 to January 15 2021 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (non-alcoholic beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Taxes included
  • A la carte dining included
  • Airport transfers not included
  • Premium/imported non-alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Be Live Collection Canoa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Be Live Collection Canoa - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a fitness center. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the family-friendly Be Live Collection Canoa - All Inclusive. Free self parking is available. This 3.5-star San Rafael del Yuma property is smoke free.

  • 871 guestrooms or units
  • 7 dining venues
  • Casino
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: La Romana (LRM-La Romana Intl.) (19.5 km / 12.1 mi)
  • Parking: Free self parking

Room Amenities

Be Live Collection Canoa - All Inclusive offers 871 air-conditioned accommodations with minibars (stocked with some free items) and safes. Televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • In-room dining
  • Television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning

Food & Drink

Las Piraguas - This buffet restaurant serves breakfast, lunch, and dinner.

Orale - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Mylos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.

Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required.

Akeru - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Bayesta. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 24 years old

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 24 years old. This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Hotel Names

  • Be Live
  • Be Live Canoa
  • Be Live Collection Canoa All Inclusive All-inclusive property
  • Be Live Canoa All Inclusive Bayahibe
  • Be Live Canoa Bayahibe
  • Canoa Be Live
  • Canoa Live
  • Be Live Canoa Hotel Bayahibe
  • Canoa Coral Hilton
  • Coral Canoa Resort
  • Hilton Canoa Coral La Romana
  • Oasis Canoa Bayahibe
  • Oasis Canoa Hotel Bayahibe
  • Be Live Collection Canoa All Inclusive Bayahibe
  • Be Live Collection Canoa All Inclusive San Rafael Del Yuma
  • Be Live Collection Canoa Bayahibe
  • Be Live Collection Canoa
  • Be Live Collection Canoa - All Inclusive San Rafael del Yuma
  • Be Live Collection Canoa - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.