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"Was a good experience although the restaurants were limitwd. " More

By a verified traveler on Tue 31 Jan 2023

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Hotel Description

4-star beachfront hotel near Bavaro Beach

Beachside getaway

Your stay at this Punta Cana hotel places you within a 10-minute walk of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and San Juan Shopping Center are also within 6 miles (10 km).

All-inclusive

This all-inclusive hotel features free water park access, a full-service spa, and a nightclub. Relax with sun loungers and enjoy a refreshing drink at one of the 3 beach bars. Enjoy a meal in one of the 14 restaurants and perks like free buffet breakfast and free self parking.

Junior Suite, Pool Access (Sun Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Tropical View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 3 Bedrooms (Sun Club, Tropical View)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Double Room, 2 Double Beds (Tropical View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Pool View (Sun Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Coco Punta Cana - All Inclusive ratings based on 29 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Coco Punta Cana - All Inclusive

Everyone (17) Couples (7) Family (5)
1 out of 5

Posted by on Mar 29, 2023

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Comment from Hotel Management

Apr 19, 2023 by Be Live Collection Punta Cana

Dear valued guest,We are sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could share with us the specific issues that you encountered during your stay so that we can address them and improve our services.Thank you for choosing to stay with us and we hope to have the opportunity to provide you with a better experience in the future.Best regards,General Management

5 out of 5
Was a good experience although the restaurants were limitwd.

Posted by on Jan 31, 2023

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Comment from Hotel Management

Jan 31, 2023 by The Management at Be Live Collection Punta Cana

Dear Guest,Thank you for choosing Be Live Collection Punta Cana and taking the time to inform us how well our facilities and services met your expectations. We're glad to hear that our staff's efforts contributed to your vacation enjoyment.We're sorry but the space in the restaurants is limited so reservations must also be limited and they're available based on said capacity, sorry if this inconvenienced you in any way.We hope you choose us again as your favorite vacation destination for your future trip, and that we will be able to meet all of your expectations once more.Best regards,General ManagementBe Live Collection Punta Cana

3 out of 5
Don't like at all

Posted by , from Jacksonville on Jan 12, 2023

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Comment from Hotel Management

Jan 13, 2023 by The Management at Be Live Collection Punta Cana

Dear Ms. Dolores,First of all, thank you for choosing the Be Live Collection Punta Cana as your preferred destination in the Caribbean and for taking the time to share with us your opinion about your last stay. We would have loved to know what your opinion on our installation was with a comment.We sincerely apologize and look forward to providing you with a better experience in the future.Sincerely yours,General Management,Be Live Collection Punta Cana

1 out of 5
We didn't feel confotable, the conditions of the hotel was awful, the reservations for the restaurants no way, they said we had to make a reservation the day before, this is imposible because we just arrive that day. We never go again to belive hotels

Posted by , from Jacksonville on Jan 12, 2023

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Comment from Hotel Management

Jan 13, 2023 by The Management at Be Live Collection Punta Cana

Dear Ms. Dolores,First of all, thank you for choosing the Be Live Collection Punta Cana as your preferred destination in the Caribbean and for taking the time to share with us your opinion about your last stay. We would have loved to know what your opinion on our installation was with a comment.We sincerely apologize and look forward to providing you with a better experience in the future.Sincerely yours,General Management,Be Live Collection Punta Cana

1 out of 5

Posted by , from SINKING SPRING on Jan 10, 2023

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1 out of 5

Posted by on Jul 3, 2022

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1 out of 5
I booked a room with a bathtub and 2 beds and they adamantly refused to give me one saying that it was Travelocity’s fault for charging me the price I paid for that room and they couldn’t give it to me for that price. My shower subsequently flooded our room multiple times and after NUMEROUS calls over the course of 3 straight days and finally a visit to the front desk they came to clear the drain but not mop the floor. Worst and rudest staff I’ve even encountered and I’m not fussy!

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 26, 2021 by The Management at Be Live Collection Punta Cana

Dear Guest, First of all, we would like to thank you for choosing Be Live Collection Punta Cana as your preferred choice in the Caribbean, as well as for the valuable time devoted to sharing your experience. We have carefully reviewed your particular observations regarding accommodation aspects. Therefore, we would like to clarify that when you book directly to the Hotel, we might make some arrangements to comply with your Booking but through any travel Agency; we cannot intervene. Nevertheless, we will share and discuss your statements to continue improving our services and facilities. If your vacation plans are Punta Cana, we will be attentive to offer you a pleasant and uneventful stay. Best Regard, The Management at Be Live Collection Punta Cana

5 out of 5
This was my 1st time in DR. I had a great time! I arrived a bit early and had to wait for my room. No problem, i went to the buffet and had lunch. The food and service was good throughout the resort. I visited the buffet many times, the Lobster House, and the Mexican restaurant. All were excellent. The bartenders were great and the drinks were yummy. Try a Banana Mama! Its a frozen concoction of deliciousness. The beach was clean, well staffed, lots of available beds and chairs, with security to keep vendors out. Okay, everything cant be perfect so here are my not-so-greats: the front desk has no idea about the requied USA Covid tests. Bypass the desk and go straight to the medical room next to the gift shop. The doctor was a bit gruff but once i won him over with kindness and sympathy he lightend up. He works 24/7 for a straight week before a week off. I'd be grumpy too! Dont ask for change anywhere but the casino. In order to go to the dinner at the non-buffer restaurants you have to gotobuffet desk and sign up for the next day's dinner. A hastle, yes, but worth it! When i booked online I had no idea about the VIP service. You will need to purchase VIP in order to use the 'adults only' side of the beach. I paid an extra $25 per day at the front desk for the VIP bracelet. WORTH EVERY DIME! This resort is NOT adults only! 2 buildings of rooms are adults only so at least kids aren't running through your hallway. You WILL have kids running around, crying, screaming

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 19, 2021 by The Management at Be Live Collection Punta Cana

Dear Guest, On behalf of Be Live Collection Punta Cana Adults Only Team, we would like to thank you for sharing your experience. We are glad to realize through your praises that the excellent service provided by our staff has been a great encouragement to reach up to your expectations. Notwithstanding, we will share your praises to continue with the same approach. We hope to have the opportunity to host you again in a not very distant future and offer you another amazing experience. Best Regards, The Management at Be Live Collection Punta Cana

5 out of 5
Excellent for the price paid ,I will definitely recomend this place.

Posted by on Oct 29, 2019

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Comment from Hotel Management

Nov 1, 2019 by The Management at Be Live Collection Punta Cana

Dear Guest, Thank you very much for taking some of your valuable time to review your stay at Be Live Collection Punta Cana. We appreciate your kind feedback. We are proud that our food proposal, accommodation and excellent services provided by our staff have been a great encouragement to surpass all your expectations. We hope to have the opportunity to serve you again in a not very distant future. Best Regards, The Management at Be Live Collection Punta Cana

1 out of 5
We were a group of 25 people at this hotel .... very sad things were lost money and there was not a person as a manager to help us .... I do not recommend that they stay and if they do they do not leave valuables in their room, terrible .... I made a report with the local police but could not recover neither the money nor things of value that were stolen from the room...!!!!

Posted by on Sep 30, 2019

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Comment from Hotel Management

Nov 21, 2019 by The management at Be Live Collection Punta Cana

Dear Guest, On the outset, we would like to thank you for choosing Be Live Collection Punta Cana, like your preferred choice in the Caribbean for your holiday experience. Regarding your statements about lost items and due to the fact, the safety of our guests’ belongings is also one of our priorities and the hotel’s reputation is at issue when there is a mislaid item, we immediately perform an investigation to solve it. After it concludes, we reply to you according to the Local Police and the hotels’ security procedures. Nevertheless, we take advantage of this opportunity to address our most heartfelt apologies for the inconvenience you have experienced. If your vacation plans point to Punta Cana, we will be attentive to offer you a pleasant and uneventful stay. Best Regards, The management at Be Live Collection Punta Cana

About the Be Live Collection Punta Cana - All Inclusive

Location Cabeza de Toro, Punta Cana, La Altagracia 23000

Renovations + Closures

The property is closed between October 12 and October 15.

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and select beverages included
  • In-room minibar (non-alcoholic beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Soccer
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Golf
  • Tennis
  • Premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis not included
  • Room service not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Kids club included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Sunscape Coco Punta Cana - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Sunscape Coco Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 10 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 3411 square feet (317 square meters) and includes a conference center. A children's pool, a nightclub, and a fitness center are also featured at the business-friendly Sunscape Coco Punta Cana - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Sunscape Coco Punta Cana - All Inclusive was completed in November 2023. Smoking is allowed in designated areas at this 4-star Punta Cana hotel.

  • 1055 guestrooms or units
  • 3 levels
  • 15 buildings
  • 14 dining venues
  • 3 bars on the beach
  • 10 bars or lounges
  • Meeting rooms
  • 3411 sq ft of conference space
  • 317 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 9
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sunscape Coco Punta Cana - All Inclusive offers 1055 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and safes. Rooms open to balconies or patios. Cable television is provided. Bathrooms include complimentary toiletries and hair dryers. This Punta Cana hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Stocked minibar (select free items)
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.

Buffet Windows - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Chopsticks - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Tiki Tako - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Tierra - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

Da Mario - This theme restaurant specializes in local and international cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Spa by Pevonia has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The Antigen testing fee for COVID-19 is waived for US citizens staying 3 nights or more.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Sunscape Coco Punta Cana - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 24 years old

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 24 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Hotel Names

  • Be Live Grand All Inclusive
  • Be Live Grand Punta Cana
  • Be Live Grand Punta Cana All Inclusive
  • Be Live Collection Punta Cana All Inclusive
  • Be Live Collection All Inclusive
  • Be Live Collection Punta Cana
  • Be Live Collection All Inclusive All-inclusive property
  • Sunscape Coco Punta Cana
  • Be Live Collection Punta Cana
  • Be Live Collection Punta Cana All Inclusive
  • Sunscape Coco Punta Cana - All Inclusive Hotel
  • Sunscape Coco Punta Cana - All Inclusive Punta Cana
  • Sunscape Coco Punta Cana - All Inclusive Hotel Punta Cana

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.