Skip to main content
Beginning of main content

Enter dates to see availability

"This property has great potential, I'm sure of it, but be mindful of booking during a worldwide pandemic because not everything will be open due to re ... " More

By a verified traveler on Wed 15 Jul 2020

Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

Within 3 miles (5 km) of this Punta Cana property, you'll find Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course. Arena Gorda Beach and Macao Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 1775 guestrooms offer TVs with satellite channels, along with free WiFi. Furnished balconies, 24-hour room service, and minibars are also available.

Caribbean Suite Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Presidential Suite 2 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Islander Junior Suite - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Islander Junior Suite (Double)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Caribbean Sand Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Presidential Suite 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (15) Couples (1) Family (11)
4 out of 5
This property has great potential, I'm sure of it, but be mindful of booking during a worldwide pandemic because not everything will be open due to regulations. The staff were some of the most welcoming, nicest people and will treat you like family. If you have any concerns or complaints, they listen and will do their very best to make your stay as great as can be.(Thank you for our complimentary meal for 2!) They followed strict protocol and provided mask for you to wear. During our stay 07/11-07/14 the casino & 9 out of 13 pools were closed and only 4 restaurants were open. Get up & eat whether it's at a restaurant or poolside because the room service menu was extremely limited. The music played at the pools & moon lounge was great. They did their best to cater to everyone. They kept the pools and moon lounge open late which was nice considering there wasn't much to do at night on the property, the few nights we were there.The best food was at Los Gallos. You must have the ceviche and pescado a lo macho. I have to shout out the poolside drink servers and Lis and Kiki, stationed out front who helped us out with any info we needed. The staff really is phenomenal. Rooms could use some updating and a little bit deeper cleaning in some areas(counters, the jet tub let out black dirt so we did not use it.) The resort is huge, get ready to walk. They do provide shuttles but they were usually full. Make reservations for dinner so you don't wait& book that spa/massage its worth it!

Posted by on Jul 15, 2020

Was this review helpful to you?
Comment from Hotel Management

Jul 15, 2020 by Hard Rock Punta Cana

Dear Rock Star, Thank you for rating us and for your honest review. We sincerely appreciate your words and mention to our staff, we are doing our best to provide our customers with a positive experience during this difficult time. We appreciate your recommendations and we have shared this review with our housekeeping team and management for their follow up. We look to welcome you in the future. Best regards.

4 out of 5
The restaurants and quality of food was impressive, especially for an all inclusive resorts. Overall service and attention from staff members was comparable to other all inclusive resorts. Overall cleanliness of common areas in individual buildings was poor. Stairwells and hallways were neglected with debris and floors looking dirty. Attractions such as the “lazy river” and Sports-book were not operational with no explanation.

Posted by on Mar 4, 2020

Was this review helpful to you?
Comment from Hotel Management

Mar 4, 2020 by Hard Rock Hotel & Casino Punta Cana

Dear Guest. We would like to say thank you for taking the time to share your comments and reviews about your stay with us. We are very happy to know that you enjoyed the treatment and service you received fromour staff. Your comments will be passed on to our Management team and the invollved department to make the neccesary correction to welcome our Rockers back on stage. Rock On!!!! Best Regards.

4 out of 5
The service was great. People were very pleasant and attentive. Food was good too except for Islas, very disappointed at this restaurant. The push for membership stops me from giving and excellent or 5 stars review. It's a total waste of the limited time most of us have when on vacation.

Posted by on Dec 31, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 1, 2020 by Hard Rock Punta Cana

Dear Randall, Thank you so much for your rate and comments, we are happy to know that you enjoy the service from our rockers. Thanks for your suggestion about the food, we have shared your comments with our team for a proper follow-up. Hope to welcome you soon. Best regards.

4 out of 5

Posted by on Dec 14, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 15, 2019 by Hard Rock Hotel Punta Cana

Dear Rock Star, Thank you so much for rating us. We hope to welcome you back soon. Keep Rocking! “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."

2 out of 5
Not friendly staff, not kids friendmy, poor food services. Food samee everyday. I wouldnt go back.

Posted by on Nov 11, 2019

Was this review helpful to you?
Comment from Hotel Management

Nov 11, 2019 by "This Review was responded to on behalf of the Gen

Dear New Thank you for taking the time to write a review, Sergio. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We are going to take your comments and share them with the involved departments. We hope you give us the chance to better serve you in the future, we'll wait for your return.

5 out of 5
Transportation inside the hotel also very clean and big spacious

Posted by on Oct 9, 2019

Was this review helpful to you?
Comment from Hotel Management

Oct 9, 2019 by “This Review was responded to on behalf of the Ge

We are glad to read that you enjoyed all of what we've offered. Thank you so much for recommending us and look forward to welcoming you back soon on our stage! Rock On!

1 out of 5
Rooms are out dated first room I got AC did not work after waiting for more than 8 hours for a room change I had to go to front desk and had to give them a very hard time to get anything done. Their excuse is that their members had a activity at that property and i would have to wait. Like if my money isn't as green as theirs. Second room had roaches great. Only thing i was happy with is the Staff at restaurants and clubs they were very nice and helpful. SPEND YOUR MONEY SOMEWHERE ELSE DON'T STAY AT THIS PROPERTY. To finish they then tried to sell me a Membership. NOW THAT'S FUNNY.

Posted by on Sep 19, 2019

Was this review helpful to you?
Comment from Hotel Management

Sep 20, 2019 by General Manager

Please allow us to thank you for taking your time to review about your stay with us and provide us your valued comments about our services, since we consider that this is the best tool we have to improve and provide the best customer service. We are very sorry for the inconveniences and kindly inform that your observations and experience has been informed to the corresponding departments. and we truly hope to have the opportunity to receive you once again and show you our commitment to our guests’ satisfaction. “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."

4 out of 5
Loved the beach and ocean! The staff in the restaurant we're not very attentive in keeping waters filled or getting beverages.

Posted by on May 24, 2019

Was this review helpful to you?
Comment from Hotel Management

May 24, 2019 by “This Review was responded to on behalf of the Gen

It makes us very proud to know you appreciate the effort by our staff. It is our main goal to provide the best service to our value guests. We are happy to know you enjoyed your stay. Rock On!

3 out of 5
The AC in our room did not work well and housekeeping skipped our room on our last day.

Posted by on May 23, 2019

Was this review helpful to you?
Comment from Hotel Management

May 23, 2019 by General Manager

Hello! We truly appreciate your comments. We very much regret that we failed to ensure your comfort during your stay. We are always looking for ways to improve and your remarks definitely help us. We hope to get the chance to welcome you back in the future. “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."

4 out of 5
The beach is very nice, but there was some small litter by the beach chairs

Posted by on May 3, 2019

Was this review helpful to you?
Comment from Hotel Management

May 4, 2019 by “This Review was responded to on behalf of the Ge

Your observations will be shared with the team to ensure that we are providing exceptional service across the board. We would be honored if you can come and visit us again so we can truly impress you.

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

Renovations + Closures

The property is closed between May 22 and July 04.

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Theme parties included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana property is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Casino
  • Nightclub
  • Karaoke
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 13
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (29.4 km / 18.2 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations with private spa tubs and minibars. Rooms open to furnished balconies. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This café serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Punta Cana
  • All Inclusive Punta Cana Hard Rock
  • Hard Rock All Inclusive Punta Cana
  • Hard Rock Hotel & Casino All Inclusive
  • Hard Rock Hotel & Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana
  • Punta Cana All Inclusive Hard Rock
  • Punta Cana Hard Rock All Inclusive
  • Hard Rock Hotel And Casino Punta Cana
  • Hard Rock Punta Cana All Inclusive
  • Hard Rock Hotel Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana Inclusiv
  • Hard Rock Hotel & Casino Punta Cana All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
url importing http://travel.travelocity.com/Punta-Cana-Hotels-Hard-Rock-Hotel-&-Casino-Punta-Cana-All-Inclusive.h2464251-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Punta-Cana-Hotels-Hard-Rock-Hotel-&-Casino-Punta-Cana-All-Inclusive.h2464251-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Punta-Cana-Hotels-Hard-Rock-Hotel-&-Casino-Punta-Cana-All-Inclusive.h2464251-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.