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"Property is truly beautiful and the rooms are to die for. Be aware there is much construction - expanding property. Also, there are not enough folk ... " More

By a verified traveler on Tue 24 Aug 2021

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

Within 3 miles (5 km) of this Punta Cana property, you'll find Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course. Macao Beach and Arena Gorda Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Outdoor spa tubs, free WiFi

The 1775 individually decorated guestrooms offer free WiFi and 24-hour room service. TVs come with satellite channels, and other amenities include outdoor private spa tubs and furnished balconies.

Caribbean Suite Classic Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$365* Per night/room Oct 31 - Nov 1

Islander Junior Suite 2 King beds & Sofa Bed

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Islander Junior Suite King & Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rock Family Suite - 2BR

Bed Count 1 King Bed Maximum Occupancy 6 Max

Rock Suite (2Bdr) with Personal Assistant

Bed Count 1 King Bed Maximum Occupancy 6 Max

Rock Suite (1Bdr) with Personal Assistant

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 43 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (14) Couples (6) Family (19)
3 out of 5
Property is truly beautiful and the rooms are to die for. Be aware there is much construction - expanding property. Also, there are not enough folks to handle the crush when large groups of people check in (Main desk Staff) and when large groups check out (Bell Boys).

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 24, 2021 by Hard Rock Hotel & Casino Punta Cana

Hi, thanks for rating us. We sincerely regret any inconvenience presented during his stay, your comments have been shared with our team. We look forward to welcoming you in the future. You Rock!

1 out of 5
Absolutely out dated. Dirty, nasty, bad smelling, horrible place I have ever been in the Dominican. I stayed 1 night & left. Was refused a refund for the other 4 nights. I have pictures of the sheer nastiness of my room. Rudest staff at the front desk, management is very poor. No one communicates with each other. I was completely brushed under the rug, told I would get no refund for the 4 nights, regardless of the condition of my room.

Posted by on Aug 13, 2021

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Comment from Hotel Management

Aug 13, 2021 by Hard Rock Hotel & Casino Punta Cana

Dear Rocker, We sincerely regret to hear about your experience with your room and the other issues presented. We have shared your comments with our Management team for their review. We remain at your disposal, Regards.

5 out of 5
Best

Posted by on Jul 31, 2021

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Comment from Hotel Management

Jul 31, 2021 by Hard Rock Punta Cana

Hola Rock Star, Muchas gracias por calificarnos. Estamos felices de saber que has disfrutado de tu estadía con nosotros. Esperamos poder darte la bienvenida pronto. You Rock!

5 out of 5
Excelente hotel y servicio

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by Hard Rock Hotel & Casino Punta Cana

Hello, Thank you for your 5 star rating. We look forward to welcoming you soon. You Rock!

3 out of 5

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 25, 2021 by Hard Rock Hotel & Casino Punta Cana

Hello, We sincerely appreciate that you have taken the time to provide us with your feedback about your recent stay. Please accept our apologies for the inconveniences presented during your stay. We hope to welcome you back in a future and provide you with a memorable experience. You Rock!

4 out of 5

Posted by on Jul 23, 2021

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3 out of 5
My boyfriend and I just got back from the Hard Rock in Punta Cana and honestly for it being the Hard Rock I expected so much more. The food and service were subpar. The only restaurant that we actually enjoyed was Zen. Half the time we ordered room service because we didn’t eat food from our dinner. The system at the restaurants was very poor. The waiters/waitresses didn’t know who we ordered drinks or food from so half the time we had to ask multiple people for our food and drinks more than once. Some of the staff members seemed very disinterested and were kind of rude to us. There seems to be very few shuttles (which we used a lot because the resort is huge). The first few days we were there we hopped on any shuttle to get to the lobby and back to our room. Halfway through our stay we tried to get on a shuttle to go back to our room and were told that our room was on the opposite side of the resort so we needed to wait for another one that was going a different way. I would definitely recommend renting a golf cart, I just wish they were cheaper. We didn’t mind the construction that was happening all around the resort but they started doing construction on the room right next to us and across from us. It smelled like spray paint in our room for the entire day, and they started at 8:30 am and were extremely loud. I picked this resort because it’s the Hard Rock and expected so much more from it.

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 14, 2021 by Hard Rock Hotel & Casino Punta Cana

Dear Rock star, Thank you for sharing your experience with us. We sincerely regret to hear that we were unable to meet your expectation in this opportunity. We have shared your comments with our team for their review and follow and necessary correction. Regards.

2 out of 5
There are better options for that price. I would not stay at this resort again not even for free. The wait time for check in is ridiculous, was given a room already occupied at 5pm, even when having private check in. Nobody knows what is going on, lobby staffs should be trained for their job. Do not get the romantic lobster dinner, there is no lobster. Some restaurants really good, the Ciao avoid, staff ignores you and food bad. In the car that takes you around, some will ask you to wear a mask, but at the same time others guests depending on their skin color will not get the same requirement. Everything is based on how much you tipped them and will get treated accordingly even when you did tip. You will get someone for the drinks and another for the food. The shows were good. Not much of entertainment due to Covid. The kids club is a joke, so small and not much for them to do, used it twice, the girls very friendly. Overall the hotel is nice, a lot based of ‘members’ status, again needs better management and staff training. We picked this resort based on name but let us down. We have heard from friends the ones in Mexico are better. The check out was smooth and I did made sure that no charges were added. Also they want to hold your credit card for $100 dollars at night, I refused cause of trusting issues and we stayed 10 nights; based on initial treatment I rather avoid any more mistakes.

Posted by on Jul 10, 2021

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Comment from Hotel Management

Jul 18, 2021 by Hard Rock Hotel & Casino Punta Cana

Hello, Please allow us to thank you for taking your time to review your stay with us and provide us your valued comments about our services since we consider that this is the best tool we have to improve and provide the best customer service. We are very sorry for the inconveniences you had and apologize. We will be sharing your review with our Management team and departments involved to take the appropriate corrective measures. We truly hope to have the opportunity to receive you once again and show you our commitment to our guests’ satisfaction.

5 out of 5
Great food and plenty of activities

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jun 23, 2021 by Hard Rock Hotel & Casino Punta Cana

Hello Rock Star, Thank you for your 5-star review. We are glad to know that you enjoyed all that we have to offer, we look to welcome you soon. Thanks for your recommendations. You Rock!

5 out of 5

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 3, 2021 by Hard Rock Hotel & Casino Punta Cana

Hey Rock Star, Gracias por tu excelente calificacion. Esperamos poder darte la bienvenida pronto. You Rock!

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Theme parties included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana property is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Casino
  • Nightclub
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 13
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private spa tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private outdoor hot tub
  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Wardrobe or closet

Food & Drink

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This café serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. Property requires all guests aged 18 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Onsite COVID-19 testing (PCR) is required
  • Onsite COVID-19 testing (Antigen) is required
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours
  • Minimum age for COVID-19 test requirement: 18

Fees

Guests will be asked to pay the following charges at the property:

  • COVID-19 testing fee (PCR screening): USD 150 per person, per stay.
  • COVID-19 testing fee (antigen/rapid screening): USD 150 per person, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Punta Cana
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.