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4.3 out of 5

"Staff so nice and friendly. The property needs to upgrade. " More

By a verified traveler on Thu 18 Nov 2021

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

With a stay at this well-placed property, you'll be half a mile (1 km) from Arena Gorda Beach and within 2 miles (3 km) of Iberostar Golf Course. Hard Rock Golf Club at Cana Bay and Casino Diamante Punta Cana Grand are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Free WiFi, patios

Featuring conveniences like sitting areas and coffee/tea makers, the 676 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include patios, 24-hour room service, and minibars.

Suite (E)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Jetted Tub (B2C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (B2C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (B)

Bed Count 1 King Bed Maximum Occupancy 2 Max

RIU Palace Punta Cana All Inclusive ratings based on 35 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for RIU Palace Punta Cana All Inclusive

Everyone (10) Couples (7) Family (17)
5 out of 5
Staff so nice and friendly. The property needs to upgrade.

Posted by , from HOUSTON on Nov 18, 2021

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3 out of 5
We liked the property and what they have to offer. We loved our (2nd) room and the layout. But they tend to not actually CLEAN the entire room. Yes I can see the floor was mopped. But you didn't CLEAN the shower, you didn't CLEAN the mirror. The tub was wiped out but not CLEANED. There's a difference I'm used to and wasn't getting it. Then I kept having to request wash clothes every day and it took hours to receive them. Am I supposed to use my hands and or a hand towel? Ridiculous. There's also a problem with roaches. Our (first) room was dirty. It had an odor to it as well. Which made us take closer looks at the room. And there were roaches in it. By the time the Bellhop brought our luggage to the room we were ready to go back the front desk behind him. The front desk changed our room no questions and gave us a pool view. Which was great. If they actually CLEANED the rooms this property would get a better rating from me.

Posted by , from DISTRICT HEIGHTS on Nov 15, 2021

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Comment from Hotel Management

Nov 17, 2021 by Online Reputation Manager

Dear Eugene , Many thanks for sharing your feedback with us. As it is one of our most important goals to give a great and memorable service to our guests, we are concerned to find that we may have missed out on some details and that you weren't fully satisfied with your recent experience. We are sorry for not being able to meet your expectations regarding the room cleaning, as our absolute priority is to offer our guest a clean, safe and comfortable stay in our hotels. Our housekeeping staff do a light clean of your room on a daily basis and a complete service on the 4th day of your stay. If this wasn’t the case, we sincerely apologize for all the inconvenience. Rest assured; your observations have been forwarded to the responsible department for a proper follow up with the purpose of improving as we sincerely hope we have another chance to welcome you soon again. We wish you all the best, Hotel Riu Palace Punta Cana Online Reputation Manager

4 out of 5
Great place

Posted by on Oct 22, 2021

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5 out of 5
Great property, and great service from staff! We had to change our booked room as it looked out to the main service road, and they let us choose a room for a smaller fee. Excellent food and variety! I would recommend it !!

Posted by on Sep 10, 2021

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5 out of 5
Excellent service I have no complaint.

Posted by on Sep 7, 2021

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5 out of 5
EXCELLENT

Posted by on Aug 16, 2021

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4 out of 5

Posted by on Jul 31, 2021

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3 out of 5
The hotel is very beautiful and big. Staff was very and the housekeeper that cleaned the ur rooms where sooooo nice. Only thing I didn’t like was if the resort is all RIU it shouldn’t have certain places we eat. We where told we couldn’t eat at the Hibachi since we stayed on the other side and needed a red band. Then the Japanese restaurant o man our side kept saying reserved until we went to the manager, The other thing is it’s ridiculous all the pools close at 6pm and water park at 5 and it’s a mini mini water park. 2 water slides and that’s it. The pools need to close later at a resort. We went over to RIU Bavaro and swam since just let us stay on the pool longer. And better selection of food and liquor.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Aug 3, 2021 by Online Reputation Manager

Dear Guest, Thank you for your feedback. Although we are glad to hear that you had a pleasant stay in general, we are sorry that it was not possible to dine at the rest of the resort's restaurants without the authorization of the management of each hotel. Kindly understand that this condition is necessary at the moment due to the established anti-covid protocols. At the same time, we are sorry that our schedules for our pool and water park were not convenient to you and we will share your opinion with the relevant department for further consideration. We would love the opportunity to have you back as our guest in any of our hotels! Best regards, Hotel Riu Palace Punta Cana Online Reputation Manager

5 out of 5

Posted by on Jul 10, 2021

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4 out of 5

Posted by on Jul 8, 2021

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About the RIU Palace Punta Cana All Inclusive

Location Playa de Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

RIU Palace Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of RIU Palace Punta Cana All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. A children's pool, a nightclub, and a fitness center are also featured at the luxury RIU Palace Punta Cana All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 1 building
  • 676 guestrooms or units
  • 4 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Indoor tennis courts - 4
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RIU Palace Punta Cana All Inclusive offers 676 accommodations with minibars and safes. Rooms open to patios. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private patio
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

RIU Palace Punta Cana All Inclusive has 6 restaurants on site.

24-hour room service is available.

Nearby Activities

4 indoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site

Spa Services

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive Punta Cana RIU
  • All Inclusive RIU Punta Cana
  • Palace RIU Punta Cana
  • Punta Cana Palace
  • Punta Cana Palace RIU
  • Punta Cana RIU
  • RIU All Inclusive Punta Cana
  • RIU Palace Punta Cana
  • RIU Palace Punta Cana All Inclusive
  • RIU Punta Cana Palace
  • RIU Palace Punta Cana All Inclusive All-inclusive property
  • RIU Punta Cana Inclusive incl
  • RIU Palace Punta Cana All Inclusive Punta Cana
  • RIU Palace Punta Cana All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.