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4.4 out of 5

"I usually don’t write reviews, but I feel like for this one it’s a must because I judged it upon arrival. When I was walking to my room I was extremel ... " More

By a verified traveler on Fri 29 Jul 2022

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The Reserve One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$356* Per night/room Aug 28 - Aug 29

Paradisus Roulette Room - 5* Paradisus Secret Hotel unveil it 7 days before arrival

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reserve Deluxe Ocean Front Suite for Adults Only (+16 years old)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Beach Ocean Front Suite for Adults Only (+16 years old)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Ocean Front Junior Suite for Adults Only (+16 years old)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Swim Up Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reserve At Paradisus Palma Real Resort All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Reserve At Paradisus Palma Real Resort All Inclusive

Everyone (22) Couples (2) Family (2)
4 out of 5
I usually don’t write reviews, but I feel like for this one it’s a must because I judged it upon arrival. When I was walking to my room I was extremely upset. It wasn’t like the pictures because the pictures on Travelocity site was of other hotel in the property. I paid $1,000 more just to be in the one from the pictures and got the oldest property instead. After a night of being Upset I decided to give jt a chance and I’m glad I did. The staff by the pool steak house was amazing and food incredible. The activities they do by the pool are amazing Omg. They did an exceptional job and the fact that I could enjoy the other hotel grand cana as well was a plus. I loved the pool at our hotel bc it had many and private, however the nights and dinner I loved in grand cana. Overall it was a great stay and we would like to go back. Jairo was super nice and a couple more staff from grill but forgot their name. Our concierge could have done a better job reserving dinner.

Posted by on Jul 29, 2022

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Comment from Hotel Management

Jul 30, 2022 by Guest Service Center Management

Dear Maria, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. We are pleased to confirm that you had an excellent stay, enjoying Jairo's kindness and attention and our gastronomic offerings that met your expectations. On the other hand, we regret and apologize for the areas you encountered with a little bit of wear. We are constantly working on our renovation program. Nonetheless, we will reinforce with our maintenance department to speed things up regarding the areas we are improving. We sincerely hope to have the pleasure of welcoming you again on a future occasion. Kind Regards, Guest Service Center Management.

4 out of 5
Buen hotel y excelente servicio pero la calidad de la comida en los restaurantes no está a la altura de hotel.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 22, 2021 by Guest Service Center Management

Querido Huésped, Muchas gracias por habernos preferido su destino vacacional. Saber que haya disfrutado de sus vacaciones, nuestras instalaciones y del servicio recibido nos alegra. Sin embargo, notar que no hemos cubierto sus expectativas con nuestra calidad gastronómica nos entristece y por cual le queremos pedir disculpas. Tenga seguro que estaremos compartiendo sus observaciones con el departamento correspondiente. Esperamos poder darle la bienvenida pronto de nuevo. Saludos cordiales,

5 out of 5
Large areas with not overcrowding. The food was just fair and not a large selection of restaurants but i think this is because of the virus. The staff were excellent and made sure everything you needed was met. Also not much to do at night when the other hotels open in the complex there will be more to do

Posted by , from Trumbull on Oct 23, 2020

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Comment from Hotel Management

Oct 23, 2020 by Guest Service Center Management

Dear Lee, Thank you very much for sharing your current experience with us. We're glad to know that you enjoyed your stay, our facilities, culinary experience and the carrying service from our team. It would be a pleasure for us to welcome you back soon. Kind regards

5 out of 5
Excellent food and very helpful staff. We plan on visiting the hotel again.

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 7, 2019 by vladimir rodriguez

Dear Client, Thank you for your feedback. we look forward to welcome you once again in our property. kindly remain at your Service

5 out of 5

Posted by on May 24, 2019

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Comment from Hotel Management

May 24, 2019 by Guest Experience Director

Dear Guest, We appreciate your high rating. It honor us to know you enjoyed your vacation time at The Reserve Paradisus Palma Real. Looking forward to welcome you back. Warm Regards, Guest Experience Director

5 out of 5
beautiful grounds with great landscape and trees. beautiful pools and huts

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 12, 2019 by Guest Experience Director

Dear Guest, Thanks for your sincere appreciation of our grounds and pools. We are glad to know you had an amazing time at The Reserve Paradisus Palma Real. Hopefully, we will be welcoming you again in the near future. Warm Regards, Guest Experience Director

4 out of 5
This is our second time staying at The Reserve in Paradisus and we love it! Our room this time wasn’t as clean as the last time but we quickly moved past it as we would be spending most of our time at the beach. The first time we stayed, Leandra was our concierge and she was absolutely AMAZING! She helped us book activities, dinner reservations, etc. We asked for her on this second trip but she was away on maternity leave so we were placed with Yesica who was anything but amazing. Anything that we requested from her she would say ok then after hours of not hearing back I would have to reach her and ask for the status. We asked for the daily activities, she sent them once then never again. Out of the entire staff she was the worst we dealt with and not friendly at all. On the other hand, Obeidy at the beach is their #1 employee. We also remembered him from our first visit and decided to look for him when we arrived. He is really accommodating, friendly and will go above and beyond to ensure you are comfortable and having a good time. Not to mention that he seemed to know all the other guest around us by name and treated everyone like family. We will definitely look for him on our next visits.

Posted by on Feb 7, 2019

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Comment from Hotel Management

Feb 7, 2019 by Guest Experience Director

Dear Guest, Wow! We just love your review and thank you sincerely for the time you invested to share your experience with us. It is a delight to hear of the outstanding service you received from Yesica and Obeidy. We are proud of their kind attitude and will gladly share your comments with them. By the way, rest assured, we will discuss your comments regarding the cleanliness of our rooms with our team. We apologize for any inconvenience. We look forward to welcome you back at The Reserve Paradisus Palma Real. We will be awaiting your return. Warm Regards, Guest Experience Director

4 out of 5
The hotel is nice and close to the beach but they need to improve with the food. If you are not a member, to reserve the high end restaurant are hard to get the time you like. We mostly eat at the buffet (They need to have sanitizers at each entrance of the buffet line for the guests before they get their food. Food bourne illness can occur very easily when everyone touches the serving spoons or ladels, etc. The cooks needs to able to communicate with the guests at least some form of English.

Posted by on Jan 11, 2019

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Comment from Hotel Management

Jan 11, 2019 by Guest Experience Director

Dear Guest, We appreciate your feedback. Furthermore, we are glad to know you enjoyed your stay at The Reserve Paradisus Palma Real. However, we are sorry if our gastronomy was not up to the standards you expected. We really value your suggestions and would like to assure you that we will discuss your comments with the departments involved, in order to implement any necessary corrective measure. We look toward to welcome you back, hopefully, in the near future. Warm Regards, Guest Experience Director

4 out of 5
not bad at all room very nice weather good food is not bad

Posted by on Dec 7, 2018

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Comment from Hotel Management

Dec 8, 2018 by Guest Experience Director

Dear Guest, Thanks for your kind review. We appreciate your beautiful comments and the time you invested to share them with other travelers. Hopefully, you will come visit us again, as we would love to offer you an unforgettable experience. Warm Regards, Guest Experience Director

5 out of 5
We stayed at the Reserve section of the resort which is further back on the grounds away from the beach. It was beautiful and even better we got upgraded for free to a master suite so our room had a jacuzzi on our private deck but also another one inside the room. This is a wonderful place to go if you're looking to sitdown, relax and have some drinks in a beautiful 5 start resort and pay 4 star prices. Very family friendly.

Posted by , from NYC on Aug 15, 2018

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Comment from Hotel Management

Aug 15, 2018 by Guest Experience Director

Dear Justin, We thank you for your wonderful review and appreciation of our hotel, its facilities and services. It is an honor to hear of your amazing experience and the wonderful and relaxing vacation time you were able to enjoy at The Reserve Paradisus Palma Real. We look forward to welcome you back in the near future. Warm Regards, Guest Experience Director

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.