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The property is beautiful and well maintained. The staff is always friendly and very accommodating. The pool was great, along with the service there!

Excellent hoapitality by management. Staff are very polite and well behaviour. Hotel is small but i should say all the facility available in the hotel. Spa, play area, bar , restaurants, gym, pool ,lawn, parking area. Rooms are neat and clean. Good service by dipanker ,gulam, basant vishnu. Food was very testy.

Bad experience no one is there to clean washroom and room

I was very disappointed by the Hotel Mismanagement. Let me start with telling you that we never used the Mini-bar and they charged us INR 55.00 ($0.75) for it. I explained to them about it and they would not even believe us and I ended up paying $0.75 for the Mini-bar. Secondly, we paid INR 24,000 for the New Years Party, but my credit card ended up showing INR 40,000. Thirdly, I utilized their service for the pick-up and drop-off from the Airport. I was expecting to be charged twice INR 2,555.00 (one for Pick-up and Drop-off), but somehow they managed to charge THRICE (not TWICE). How do they do that? Again its the mismanagement of the hotel staff. It left a very bitter taste for me. I would never use this hotel again for the stay. Also, the bathroom (room# 320) shower stall was leaking, so every time we took a bath, the water would leak everywhere on the floor and thus creating a hazard to walk around after the shower. We had three adult in the rooms, but they would only supply two towels and two water bottles. They are very upfront about charging for the 3rd adult, but no service for the 3rd person in the room.

My wife and I spent a week in Goa, with the first several nights at a friend's holiday flat in Calangute and then the final 3 nights at Taj Exotica. After soaking in the frenetic pace of the Calangute/Baga area for 4 days and then travelling to the Ponda area for a spice plantation tour and then further east an exhilarating and harrowing trek to Dudshagar Falls, the Taj Exotica was a welcome end to our holiday. The grounds are beautiful and every single member of the staff, from Pravin at the front desk, to Sandeep at the one of the several restaurants, to the activity staff, to the grounds crew--- EVERYone there seemed genuinely eager to help make our stay a great one. Since we were staying at the end of Monsoon Season (September), we were able to book a pretty reasonable rate for a villa-type room with it's own private plunge pool. The staff kept apologizing for the monsoon rains, but it usually only rained once a day during our stay-- and usually only for 30 minutes... really cooled things down and made things pleasant. Also having fewer tourists like us around AND the cheaper rate didn't hurt our experience either.. By India standards, the beach at Benaulim and particular in front of the hotel is pristine. The sand is fine, golden in color and nice and firm and flat... which is great for walking, which is what my wife and I like to do. We didn't have to walk very far to be completely alone, either... maybe a fishing boat or stray dog (or cow!) or two. We ate at the Goan restaurant in the hotel and it was excellent. Breakfast in the morning (included in rate) at the Eugenia Cafe was buffet-style and had every conceivable Indian/British/US -style option you could think of. The staff REALLY seemed excited if you showed interest in trying the Indian or Goan specialties... This was also the case in the evening at Eugenia for lunch and dinner. They offered a buffet, but we found the regular menu so full of good Indian and Goan options, that we ordered ala carte. Again, Sandeep, Pave and all of the staff went out of their way to make certain we enjoyed ourselves and even brought us some small Indian dishes we HADN'T ordered for us to try. The main pool is pretty massive and the staff there very attentive. The activity staff is helpful with booking golf (they have a small par 3 course), tennis, cycling (complimentary), spa treatments and several other activities if you require distraction from the beach or pool. I even got to play cricket for the first time one evening at a pick-up cricket match set up by the Taj crew. Oh, Pravin at the front desk, besides answering all our travel questions, helped recover my camera that I'd suddenly remembered I'd left in our room as we were getting in the taxi to the airport. Thumbs way up to the Taj.

We booked the Intercontinental Lalit expecting 5 star service.Unfortunatly this hotel falls well below the standard we are used to.The room smelt damp all the time, the bed was old and lumpy and the mini bar was stocked with soft drinks only..Not what we would expect from a 5 star hotel,The verandas were not cleaned during our stay the furniture and floor in this area were soiled with bird droppings The grounds are splendid but spoilt by the hundreds of birds continuously screeching disturbing the tranquility, if you want to wake up early you don't need an alarm call. We only used the 24hour coffee shop as the other restaurants were closed or had no customers.Food and service were disappointing. We would not return to this hotel