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4.8 out of 5

"The room was clean and comfortable, and the property was attractive. Service was very good, and nearly everyone spoke enough English to answer my ques ... " More

By a verified traveler on Wed 30 Nov 2022

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Hotel Description

4-star hotel with a spa, connected to the convention center

Close to airport

At this Puembo hotel, you'll be within 9 miles (15 km) of Scala Shopping Mall and 12 miles (20 km) of Paseo San Francisco. Cayambe Coca Ecological Reserve is 16.6 mi (26.6 km) away.

Full-service spa, health club

A full-service spa, 2 restaurants, and 2 spa tubs are all featured at this hotel. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the outdoor pool and free perks like buffet breakfast and free self parking.

Traditional Room, 1 Queen Bed, Non Smoking, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86* Per night/room Mar 30 - Mar 31

Traditional Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Multiple Beds, Non Smoking (Upgrade)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (Upgrade)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

San Jose de Puembo Quito Airport, an Ascend Hotel Collection ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for San Jose de Puembo Quito Airport, an Ascend Hotel Collection

Everyone (3) Family (2)
5 out of 5

Posted by on Dec 11, 2023

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Comment from Hotel Management

Feb 8, 2024 by Mauricio

Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure all our guests have a comfortable and memorable experience. We look forward to welcoming you back again soon!

4 out of 5
If

Posted by on Feb 4, 2023

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Comment from Hotel Management

Feb 7, 2023 by Mauricio

Dear WilliamThank you for your review, we really appreciate it. We will work harder, so that next time we get a 5.Hope to see you back in the near future.

5 out of 5
The room was clean and comfortable, and the property was attractive. Service was very good, and nearly everyone spoke enough English to answer my questions and resolve any issues (apologies for my very poor Spanish).

Posted by on Nov 30, 2022

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Comment from Hotel Management

Dec 2, 2022 by Mauricio

Dear Lee.Thank you for your review, we really appreciate the comments. We hope to see you back in the near future.Mauricio

5 out of 5
Very nice hotel, cleaner than most US hotels, nice grounds, great breakfast, helpful staff, on flight path so you do hear the planes.

Posted by on Feb 6, 2019

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Comment from Hotel Management

Mar 31, 2019 by Mauricio

Dear Guest Thank you for your comment, we really appreciate. Thankfully Quito is not a busy airport, we also have special windows with sound noise reduction technology.

5 out of 5

Great hotel and super staff

Everything was great ; hotel driver met guests at airport , nice clean room , comfortable bed , super breakfast , complimentary wet or dry sauna . Staff is 5 *! I had nice relaxing time and continued my travel.

Posted by , from Atlanta , Ga on Feb 27, 2018

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Comment from Hotel Management

Feb 27, 2018 by Mauricio

Dear Lara Thank you very much for your review, it means a lot to us being able to satisfy our guests. Hope to see you back in the future.

About the San Jose de Puembo Quito Airport, an Ascend Hotel Collection

Location Calle Manuel Burbano s/n, Puembo, Pichincha 170179

Property Features

San Jose de Puembo Quito Airport, an Ascend Hotel Collection offers its guests a full-service spa, 2 spa tubs, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center, 8 meeting rooms, and coworking spaces are available. Event space at this hotel measures 16146 square feet (1500 square meters) and includes a conference center. A children's pool, a 24-hour health club, and a sauna are also featured at the family-friendly San Jose de Puembo Quito Airport, an Ascend Hotel Collection. A shuttle from the airport to the hotel is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Puembo hotel.

  • 78 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Built in 1990
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport pick-up
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

San Jose de Puembo Quito Airport, an Ascend Hotel Collection offers 78 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Puembo hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

Le Gourmet - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Room service (during limited hours) is available.

Nearby Activities

2 spa tubs are on site along with an indoor pool and an outdoor pool. In addition to a children's pool, other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Playground on site
  • Mountain climbing nearby
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Horse riding/rental on site
  • Volleyball on site
  • Ropes course on site
  • Mountain biking on site

Spa Services

Spa San José has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

San Jose de Puembo Quito Airport, an Ascend Hotel Collection offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - 1790834670001

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is 1790834670001. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Restricted number of spaces per unit
  • Number of spaces per unit - 5
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Pets allowed in specific rooms only
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - 1790834670001
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 5 per night
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • San Jose Puembo Quito Airport Ascend Hotel Member
  • San Jose Quito Airport Ascend Hotel Member
  • San Jose Puembo Quito Airport Ascend Member
  • San Jose Quito Airport Ascend Member

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 10:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.