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5.0 out of 5

"We spent 3 nights here after being in Nice and we didn't want to return to Nice. If we could have changed our plans, we would have. We were there in ... " More

By a verified traveler on Sat 25 Oct 2008

Hotel Description

5-star luxury hotel near Portofino Marina, connected to the convention center

On the beach

You'll be steps from Marina di Rapallo and within a 10-minute walk of San Michele di Pagana. Pomaro and Spiaggia pubblica Travello are also within half a mile (1 km).

Poolside dining

This smoke-free hotel features a private beach, a full-service spa, and a marina. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare.

Free WiFi, LCD TVs

The 119 individually furnished guestrooms offer free WiFi and minibars. Other amenities include room service, pillow menus, and LCD TVs with satellite channels.

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$284* Per night/room Jul 19 - Jul 20

Exclusive Double Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Classic Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Excelsior Palace Hotel ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Excelsior Palace Hotel

5 out of 5

The Best Place to Stay Near Portofino and the Cinque Terre - Fantastic!

We spent 3 nights here after being in Nice and we didn't want to return to Nice. If we could have changed our plans, we would have. We were there in October and were upgraded to an ocean front room. We looked out across the sea towards Portofino. The staff was excellent and the location grand. We were told the pool was closed, but it was open on the weekend. Breakfast was included in room cost and was a great way to start the day. We never ate dinner in the dining room preferring instead to find restaurants downtown. The location is perfect for traveling anywhere around the area. The bed was comfortable and the room was beautiful. Our only complaint was that we couldn't get our room to cool down. When we called the front desk we were told that it was October and the A/C was not needed, so it was shut off for the season. Our room was 27 C (80 F). We were told to let the fan run as it vented in cooler outside are. Not true, the room just got hotter. We ended up having to sleep with the windows open and that was bothersome as the street outside was very noisy.

Posted by on Oct 25, 2008

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5 out of 5

Outstanding

This hotel was perfect in every way, from our room which looked out to the sea, to the staff that couldn't have been more helpful. I would highly recommend the Excelsior Palace and would definitely stay here again on our next trip to Italy.

Posted by on Sep 15, 2008

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5 out of 5

Beautiful, Beautiful , Beautiful

This was the ultimate! My husband and I were traveling 3 weeks all around Europe and we decided to stay at least 1 night at this beautiful place. We couldn't take enough pictures. Everything about it was wonderful, the view, the seawater crashing across the rocks, the infinity pool by the water. They had spa's, facials, massage treatments, and wonderful friendly service. This is definitely a great place to spend a week and we would go back. The food was very expensive and not to our taste, a few more dinner selections would have been nice. Breakfast was wonderful and included champagne. This is the place to stay for relaxation. This was probably our number 1 pick out of about 10 hotels we stayed in on this trip.

Posted by on May 23, 2008

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from May 15 to May 31:

  • Beach
  • Dining venue
  • Swimming pool

Property Features

Simply step outside to unwind on the hotel's beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. At Excelsior Palace Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 2 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a seasonal outdoor pool, a health club, and a spa tub. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Rapallo hotel is smoke free.

  • 119 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 2 coffee shops
  • 6997 sq ft of conference space
  • 650 sq m of conference space
  • Built in 1901
  • Buffet breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cristoforo Colombo Airport (GOA) (41 km / 25.5 mi)
  • Train station: Rapallo Station (1.3 km / 0.8 mi)
  • Property shuttles: Train station pick-up
  • Parking: Valet parking available for a surcharge

Room Amenities

Excelsior Palace Hotel offers 119 accommodations with minibars and safes. Each accommodation is individually furnished. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily. An additional breakfast is available daily for a fee.

Ristorante Lord Byron - This seafood restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Eden Roc Lounge - This beachfront seafood restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open select days.

Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.

Sporting Bar - This poolside bar serves lunch and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a private beach, a health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Pilates classes on site
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Wellness Center has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Cribs are available free of charge for children up to 3 years old.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Pet Policy

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 18 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.The property affirms that it follows sanitization practices of Safe Hospitality National Protocol (Italy) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Safe Hospitality National Protocol (Italy) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
  • Property Registry Number - 010046-ALB-0033
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: From 1 November - 29 February, EUR 1.50 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 16 per day
  • Pet fee: EUR 10 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Palace
  • Excelsior Palace Hotel
  • Excelsior Palace Hotel Rapallo
  • Excelsior Palace Rapallo
  • Hotel Excelsior Palace
  • Excelsior Palace Hotel Hotel
  • Excelsior Palace Hotel Rapallo
  • Excelsior Palace Hotel Hotel Rapallo

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 2999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.