Skip to main content
Beginning of main content
 Rapid City •1 Room
 Rapid City • 1 Room
Book online or call 1-855-214-3079 Phone Number

Grand Gateway Hotel

3.5-star property
1721 N Lacrosse St, Rapid City, SD 1-855-201-7819
3.6 out of 5
Good!
See all 34 travelocity Reviews

"The adjancent perkins restaurant was not opened during the hours they had posted or the hours on their web site. Very disappointed thinking we had ti ... " More

By a verified traveler on Fri 08 Sep 2023

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Family-friendly 3.5-star hotel with indoor pool

Close to airport

You'll find Pirate's Cove Adventure Golf and Rushmore Mall within a 15-minute walk of this Rapid City hotel. Journey Museum & Learning Center and Central States Fairgrounds are also within 3 miles (5 km).

Casino, dining

This smoke-free hotel features a casino, a nightclub, and a restaurant. Bring the family and enjoy the waterslide, playground, and arcade/game room. Enjoy the indoor pool and perks like free self parking and free WiFi.

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$53* Per night/room Oct 17 - Oct 18

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Gateway Hotel ratings based on 34 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Gateway Hotel

Everyone (12) Couples (4) Family (14)
1 out of 5
Desk clerk lied to me and was extremely tude

Posted by on Sep 17, 2023

Was this review helpful to you?
Comment from Hotel Management

Sep 17, 2023 by Management

Michael, I did some research on your check in, You stated she lied, she was trying to tell you you did not read you the hotel policy, we put a hold on your major credit card or debit card for incidentals , it is released at check out at midnight if there no charges on it. Stated on Expedia!, and also our confirmation letter we send to you. She needs an apology! Most people never have a problem they totally understand, because they read.Ana is very professional and a sweet person.

5 out of 5
The adjancent perkins restaurant was not opened during the hours they had posted or the hours on their web site. Very disappointed thinking we had time to eat when we arrived back from our touring trip. The hotel didnt have much other than chips in the vending machine either.

Posted by on Sep 8, 2023

Was this review helpful to you?
Comment from Hotel Management

Sep 9, 2023 by Hotel Staff

Unfortunately the Perkins adjacent to our hotel is not apart of us. The do have their own hours posted. As mentioned we do have vending machines or we also recommend nearby restaurants!

5 out of 5

Posted by on Aug 24, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 25, 2023 by Hotel Staff

Thank you Lucy, for taking the time to write us a review! We do hope next time you are in the area you stay with us again!

5 out of 5

Posted by on Aug 19, 2023

Was this review helpful to you?
Comment from Hotel Management

Sep 8, 2023 by management and all our staff

Super Score Michalle.. love to see those and glad you found every thing OK. we appreciate your review and of course your business. Come stay again..

5 out of 5
Clean nice beds Friendly bartender

Posted by on Jul 19, 2023

Was this review helpful to you?
Comment from Hotel Management

Jul 19, 2023 by The Hotel Staff

Thank you Susan, for taking the time to write us a great review! We strive to provide a great all around experience, and we hope next time you are in the Black Hills you choose us for accomidations.

2 out of 5

Posted by on Jul 12, 2023

Was this review helpful to you?
Comment from Hotel Management

Jul 12, 2023 by Management

Barb, so sorry for you disappointment, Did you call front desk, they are more than willing to assist you, so we do not get bad reviews. It would be nice if you left your room number so we could inspect it. or was it the staff? Always call front desk

4 out of 5

Posted by on Jul 11, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 1, 2023 by management and all the staff

Thank you Rick, great Score, we appreciate your business and the time you took to give us a review . Happy vacation..

1 out of 5
Horrible staff, run down dump

Posted by on Jul 9, 2023

Was this review helpful to you?
Comment from Hotel Management

Jul 10, 2023 by Management and staff

Thank Andrew for letting us know. Sorry for your experience, the staff said you could not come up with the Hold for the incidental and you did not even stay in the room...the room was untouched.

2 out of 5
Thank goodness for Elizabeth at the 3pm shift. The worker Katie was rude to guests, made everyone sit in the lobby until 3:01pm to check in like a warden. Then she berated Elizabeth in front of everyone and even said that she kept doing things wrong. I had left a message to return my call about my pet and no return call. Then we went to the room and it’s been chewed up by an animal. We don’t want to be charged for it because it was done prior to our arrival. Then we went to the pool and there were giant dead bugs throughout. I took photos. Elizabeth is a sweet soul and is the only saving grace of this place. Katie made us so uncomfortable that I wanted to leave immediately.

Posted by on Jun 24, 2023

Was this review helpful to you?
Comment from Hotel Management

Jun 24, 2023 by Management and staff

I do not know how true all this is because we do not have huge bugs in S.Dakota. We get a flying pine beetle once in a great moon, but maybe one at a time. I sent 2 different people to go look and they did not see any bugs.It is Moth or Miller season and they are bad.and uncontrollable, it is like the Box elder bug, spray will not kill them, only 2 hard freezes in the fall. The instruction on all OTA's (on line travel agencies) in regard to Pets is to call the Hotel direct. Elizabeth is a very sweet young lady and I did talk to Kati, some days are very hectic, but we still have to keep that smile on. If you smile you will probably get one back.

5 out of 5

Posted by on May 9, 2023

Was this review helpful to you?
Comment from Hotel Management

May 29, 2023 by The Hotel Staff

Thank you michael, for your awesome review!! we hope to see you again soon!!

About the Grand Gateway Hotel

Location 1721 N Lacrosse St, Rapid City, SD 57701

Property Features

As a guest of Grand Gateway Hotel, you'll find an indoor pool, a waterslide, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes a conference center. A casino, a nightclub, and a terrace are also featured at the family-friendly Grand Gateway Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. This 3.5-star Rapid City hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Casino
  • Nightclub
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Grand Gateway Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Perkins-Attached to Hotel - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

Children under 17 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20.00 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Gateway
  • Grand Gateway Hotel
  • Grand Gateway Hotel Rapid City
  • Grand Gateway Rapid City
  • Hotel Grand Gateway
  • Grand Gateway Hotel Hotel
  • Grand Gateway Hotel Rapid City
  • Grand Gateway Hotel Hotel Rapid City

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://travel.travelocity.com/Rapid-City-Hotels-Grand-Gateway-Hotel.h7897-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Rapid-City-Hotels-Grand-Gateway-Hotel.h7897-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Rapid-City-Hotels-Grand-Gateway-Hotel.h7897-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.