10/10 Excellent
Luna, Toronto
Aug 8, 2017
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful place, terrible treatment
Let me start with the positives: this place is clean, neat, tidy, and in a lovely and quiet location. The room was immaculately clean. Breakfast was delicious.
My stay there was terrible however due to the extremely unkind (verging on the extremely mean) treatment by one of the family members running this place -the middle aged woman.
I had been driving for seven hours to get there, right before I reached the nearby main city, Bolzano, a severe thunderstorm struck and the GPS sent me around in loops. Finally, using my bad Italian and the mediocre English of locals in Bolzano, I was able to make the risky drive up to Soprabolzano taking the hairpin turns in the severe storm. Instead of arriving at 7pm as I had planned, I arrived a few minutes after 9pm --long before the hotel's recommended late arrival limit. The middle aged lady received me with a huge frown, literally slapped my room key on the desk, and sent me to my room like a disobedient child saying that she will finish the check in the next day before breakfast. She never shared with me any information about the hotel's amenities, the internet password...etc. When I asked her where I can eat dinner, she specifically told me that there is nowhere to eat dinner. I found out the next day an abundance of cafes, bars and hotels with restaurants within walking distance! Her horribly mean treatment continued throughout my stay. I would never recommend this place to anyone.
Luna
Stayed 2 nights in Jul 2017