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Candlewood Suites Richmond Airport, an IHG Hotel

2.5-star property
5400 Audubon Drive, Richmond, VA 1-855-201-7819
3.9 out of 5
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See all 14 travelocity Reviews

"Clean room. Friendly staff. " More

By a verified traveler on Sun 13 Mar 2022

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Hotel Description

Richmond guestrooms with kitchens

Near the airport

Within 2 miles (3 km) of this Richmond hotel, you'll find White Oak Village and Virginia Aviation Museum. Dabbs House Museum & Henrico County Tourist Information Center and Broad Street are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a gym on site, and laundry facilities and barbecue grills are also offered.

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$114* Per night/room Aug 28 - Aug 29

Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Candlewood Suites Richmond Airport, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Richmond Airport, an IHG Hotel

Everyone (6) Couples (3) Family (4)
4 out of 5
Clean room. Friendly staff.

Posted by , from North Plainfield on Mar 13, 2022

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2 out of 5

Posted by on Oct 24, 2021

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4 out of 5

Posted by on Oct 10, 2021

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4 out of 5

Posted by on Aug 6, 2021

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1 out of 5
It was terrible. The website said airport shuttle so I booked a room and we got there and there was no shuttle. The shuttle onluy runs on day the driver works. so had to find a new hotel last minute

Posted by on Mar 29, 2021

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Comment from Hotel Management

Mar 29, 2021 by Kenya Taylor Front Office Supervisor

Hello Anonymous Thank You for your feedback. I apologize for the inconvience you experienced with transport to airport. Due to the COVID-19, our shuttle service operates Mon-Wed 6p-11pm and Sat-Sun 6p-11p. We will make sure that information on the website is updated.

5 out of 5
I liked the little kitchen, however the cable and internet went down, but i would stay again

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 22, 2021 by Kenya Taylor

Hello Thank you for your feedback. We appreciate you letting us know about the issues we need to address. We will look into the cable and internet issue to make sure this doesn’t happen again. Thank again you for staying with us

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Janet Graham

Thank you for your feedback.

4 out of 5
Close to airport. Plenty of room to spread out in King Suite. Quick check in and check out.

Posted by , from Connecticut, us on Apr 19, 2019

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Comment from Hotel Management

Apr 30, 2019 by D. Morris

Thank you for choosing us and we are happy your stay with us was good. We look forward to you coming back to visit with us again. Thank you again for your feedback and I will pass on your great words to the staff.

4 out of 5
The bed space on one side was like 6 inches. My husband had to sleep on the only side that had an end table to use his cpap machine. I have a bad back and get up several times a night. For getting in and out of the bed with the bed up against the wall and 6 inch space is beyond realistic.

Posted by on Apr 9, 2019

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Comment from Hotel Management

Apr 16, 2019 by GM

“Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.”

4 out of 5

Nice hotel close to the Richmond airport

Pros: Good hotel, good shuttle bus service, and clean rooms.
Location: Close to Richmond airport and within less than 1/2 mile to multiple restaurants and shopping stores. The hotel shuttle provides free rides to these l
Good hotel, good shuttle bus service, and clean rooms.

Posted by , from Atlanta on Nov 9, 2015

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About the Candlewood Suites Richmond Airport, an IHG Hotel

Location 5400 Audubon Drive, Richmond, VA 23231

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. A fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport, an IHG Hotel. Self parking is free. This Richmond hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 4 levels
  • Built in 2009
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Library
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Candlewood Suites Richmond Airport, an IHG Hotel offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per week (maximum USD 150 per stay)
  • Maximum 2 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Richmond Airport
  • Candlewood Suites Hotel Richmond Airport
  • Candlewood Suites Richmond Airport
  • Candlewood Suites Richmond Airport Hotel Richmond
  • Candlewood Suites Richmond Airport Aparthotel
  • Candlewood Suites Richmond

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.