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"No coffee or breakfast bar. No pool or gym. Apparently COVID is everywhere. What did I get for my money, a room. Bla. " More

By a verified traveler on Sun 23 May 2021

Hotel Description

Colonial Heights guestrooms with free WiFi

In shopping district

Within 2 miles (3 km) of this Colonial Heights hotel, you'll find Keystone Antique Truck and Tractor Museum and Southpark Mall. Appomattox River and Swaders Sports Park are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 92 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include WiFi, coffee/tea makers, and free local calls.

1 King Bed, Suite, Nonsmoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$109* Per night/room Jun 15 - Jun 16

1 King Bed, Suite, Nonsmoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 King Bed, Suite, Nonsmoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Queen Beds, Suite, Nonsmoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Balcony, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites South Park ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites South Park

Everyone (7) Family (3)
3 out of 5
No coffee or breakfast bar. No pool or gym. Apparently COVID is everywhere. What did I get for my money, a room. Bla.

Posted by on May 23, 2021

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5 out of 5
Everything was very good except the bathroom had been used to smoke in! Not a good smell to invite you to rent again.

Posted by on May 16, 2021

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5 out of 5
The hotel is clean and comfortable! Great location!

Posted by on Jul 12, 2020

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Comment from Hotel Management

Aug 6, 2020 by GM

Thank you for staying with us at the Comfort Suites -Southpark located in Colonial Heights VA. We’re proud of our hotel’s incredible location and glad to hear you had a chance to enjoy it. The next time you find yourself planning another stay in our area we hope you’ll choose us again. We look forward to welcoming you back soon!

1 out of 5
We reserved a jacuzzi suite and were charged for it. upon check in we were told they had none on site.

Posted by on Apr 23, 2019

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4 out of 5

Posted by on Apr 20, 2019

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2 out of 5
I called the property several time before booking as we were en route coming from out of state and weren't sure about the booking process, I was ok with giving them a card but wanted to pay cash. I've never been denied to pay cash for a service in my life. I called back to ask for a crib in the room since the expected time of arrival was going to be 1am. I was informed that the staff doesn't prepare the crib for the room. I just spent the previous night in a hotel where they wonderfully surprised me with a fully installed crib, sheet and extra sheets on the side. My infant was sleeping in the car when we arrived. I was not greeted. I've never spent so much time checking in. Must have been 15-20 min standing with a baby and 2 moody toddlers that were just woken up. There was a sack by the front desk, with a pack'n play. I ended up digging out my own pack'n play from the car. I was asked to sign a paper confirming that I accept the rate for the night, but there was no rate shown. I manually wrote it down then signed. The room was ok, toilet flushed very loudly. The breakfast was great! There was a lady cleaning and making sure all stations were fully supplied with ingredients. She was helpful, friendly and made our stay better. The hotel was decorated very beautifully for Christmas and my kids enjoyed it. They also had some tasty lemon water by the entrance. The food was tasty and we enjoyed the strawberry waffles. I would return hoping I won't catch the night shift staff.

Posted by on Jan 1, 2019

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Comment from Hotel Management

Jan 6, 2019 by J. Brown, FOM

Thank you for you honest feedback. We train and encourage our staff to respond to guests with alacrity and professionalism; your experience should not have been different. We do have "cribs" available for our guests who request them; however depending on the time a guests arrive, the front desk agent may not be able to leave the front desk to set it up in the room. Instead, the front desk agent is able to have the crib available for pick up from the front desk. Please give us another chance.

5 out of 5

One of the good ones!

Pros: The staff has always been polite, helpful, & nice to us
Cons: Housekeeping could check the couches for used dirty sheets!
Location: Lots of choices to eat, big mall, lots of shopping, movie complex, easy access to interstate & Fort Lee's main gate is less than 7 minutes away!
Since my son joined the military 6 months ago we have been traveling A LOT & this is the 2nd time in last 45 days we have stayed at this property near Fort Lee, staff has always been polite, helpful, & nice to us. We had 2 adjoinig rooms this time & a few special request I ended up forgetting to make (such as the adjoining rooms) at the time we used travelocity to make the resevations. I made one call to the front desk at after we booked it & the young lady took care of them no problem, we were worried since I had done the request by phone afterward that there would be an issue when arriving at the hotel, but no they had it taken care of them all. On our first stay (July 1-5 2016) our room was perfect clean, & well maitained. We only had a minor issue this go round (8/11-12 2016) someone had previously used the fold out couch/bed & apparently folded it back up leaving the dirty sheets on it. Housekeeping missed it maybe they didn't look as it was folded back up or in a hurry to get the rooms ready for us. Anyway no big deal didn't even knock the hotel for it as we just grabbed the spare clean sheet set from the closet & it was no big deal. The rooms were very clean the only other minor issue was the door in one bathroom would not lock & the bottom of the door was VERY scratched up, it looked as if someone had hidden or closed a dog in it when they stayed here. Again no big deal & if there is ever a reason for us to travel to Fort Lee this is our choice of hotels!

Posted by , from Bottom of nowhere GA on Aug 13, 2016

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3 out of 5

Convenient Location

Pros: Convenient location.
Cons: Renovate the hotel.
The hotel is situated close to the interstate, shopping and restaurants, however, in need of some renovations. The hotel staff was pleasant and friendly.

Posted by , from Maryland on Jul 26, 2016

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5 out of 5
Pros: Friendly and comfortable.
Cons: Nothing that I can think of.
Location: We have family in the area and spent most of our time with them. We did visit the Richmond Zoo...very enjoyable.
It was a wonderful hotel...I will definitely come back. We have family in the area an visit often. The staff were awesome, especially the breakfast crew...very warm and friendly. Room was clean and comfortable, our granddaughters spent a night with us...they slept on the pull out couch and were very content. I will refer this hotel to others and will definitely stay there again.

Posted by , from Massachusetts on Oct 28, 2015

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5 out of 5

Decent hotel for the price

The hotel smelled of chlorine from the pool but everyone was super friendly and helpful. The elevator was a bit slow. Took the stairs to avoid waiting. Also, I thought we were getting an acutal suite but it was a single room with a couch and balcony. The balcony was an added benefit! All in all it was a pleasant experience and would stay here again when visiting the area.

Posted by , from Virginia Beach, VA on Oct 26, 2015

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About the Comfort Suites South Park

Location 931 South Ave, Colonial Heights, VA 23834

Renovations + Closures

The following facilities or services will be unavailable from June 9 2021 to September 30 2021 (dates subject to change):

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites South Park offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. A terrace, barbecue grills, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites South Park. Self parking is free. This Colonial Heights hotel is smoke free.

  • 92 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Richmond Intl. Airport (RIC) (37.6 km / 23.3 mi)
  • Train station: Petersburg Station (6.3 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites South Park offers 92 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Colonial Heights hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Comfort Suites South Park
  • Comfort Suites South Park Colonial Heights
  • Comfort Suites South Park Hotel
  • Comfort Suites South Park Hotel Colonial Heights
  • Comfort Suites South Park Hotel
  • Comfort Suites South Park Colonial Heights
  • Comfort Suites South Park Hotel Colonial Heights

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.