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"This was my second stay and it just as pleasant as the first. However the pool was still closed. " More

By a verified traveler on Tue 19 Apr 2022

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Hotel Description

3-star hotel in Laurel

Laurel stay

A stay at this Laurel hotel places you within 3 miles (5 km) of Henrico Doctors' Hospital and 6 miles (10 km) of University of Richmond. Short Pump Town Center and Lewis Ginter Botanical Garden are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$103* Per night/room Jul 17 - Jul 18

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Country Inn & Suites by Radisson, Richmond West at I-64, VA ratings based on 35 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Richmond West at I-64, VA

Everyone (14) Couples (4) Family (12)
5 out of 5
This was my second stay and it just as pleasant as the first. However the pool was still closed.

Posted by , from BOYKINS on Apr 19, 2022

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2 out of 5

Posted by on Jan 7, 2022

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2 out of 5
Stayed here many times, but for the first time room was not ready for 20 minutes and upon entering, bed was not made, no toilet paper and trash cans were not emptied...disappointing

Posted by on Jan 5, 2022

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Comment from Hotel Management

Jan 7, 2022 by Guest Relations - CIS West

Dear Douglas, On behalf of our entire staff at Country Inn & Suites by Radisson, Richmond West at I-64, VA - RCVA we apologize for the concerns you shared about your experience at this hotel.  While we work to address the issues with our team, being a guest who has been here with us so many times, you should know that these days after the storm have not been easy for us...we too have been affected by it just as much as it has affected guests like yourself. We hope to have support through difficult times like these from all guests including someone like yourself who has been here so many times and seen us to be ready everytime otherwise. Meantime we assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Guest Relations Team Country Inn & Suites - Richmond West

2 out of 5
There as non one at front desk when checking in. Had to wait for over 20 minutes for someone to show up. The person’s appearance was unprofessional. The complimentary breakfast which was suppose to be at 6am was not open till around 730 am. Also again non one at front desk for checkout or questions. Will not make a reservation there again. Also we were on a non-smoking floor because I have asthma. We smelled pot/ marijuana most of the night and in the morning.

Posted by on Dec 15, 2021

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Comment from Hotel Management

Dec 22, 2021 by Guest Relations Team - CIS RCVA

Hello Nora, Thank you for staying with us. Your feedback is important to us. We want you to know that we are a non smoking property. We are working to see what happened with the check in to create such a delay and the other aspects mentioned by you. We want you to know that our team works diligently to ensure issues raised by guests do not occur again. We hope to showcase a better experience the next time you are here. Best, Guest Relations Country Inn & Suites

5 out of 5
This place was wonderful. Though the pool was closed when I was there, everything else was clean and spacious. Front desk staff was very friendly.

Posted by , from BOYKINS on Nov 21, 2021

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Comment from Hotel Management

Jan 2, 2022 by GM

Thank you for taking the time to post your review. We enjoyed you staying with us and hope to see you soon.

2 out of 5
Check in staff was very rude

Posted by on Nov 1, 2021

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3 out of 5
Mold in the bathroom. No cover on outlets. Did not have breakfast as advertised. Only an apple and a packaged honey bun

Posted by on Sep 28, 2021

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2 out of 5
Had to change rooms at 3:00 in the morning (woke up drenched in sweat) due to failure of the upkeep of the AC unit. Had no push back but was so inconvenient at that hour of the morning. Also, not enough wash cloths and face towels in the room. There were only 3 wash cloths and 1 face towel. Also, the toilet was way too low to the floor and the water came up way too high in the towel bowls, This made using the facility quite "interesting" and uncomfortable. Was very glad to check out and go home.

Posted by on Sep 19, 2021

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4 out of 5
The walls were thin and we could hear people’s conversations, and random noises. There were also crumbs in our beds. Nice for a 1-2 night stay. Staff was nice.

Posted by on Aug 16, 2021

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4 out of 5

Posted by on Aug 16, 2021

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About the Country Inn & Suites by Radisson, Richmond West at I-64, VA

Location 8010 W Broad St, Richmond, VA 23294

Property Features

Country Inn & Suites by Radisson, Richmond West at I-64, VA offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. The business-friendly Country Inn & Suites by Radisson, Richmond West at I-64, VA also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 3-star Richmond hotel is smoke free.

  • 1 building
  • 71 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Richmond Staples Mill Road Station (3.9 km / 2.4 mi)
  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, Richmond West at I-64, VA offers 71 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlson I-64
  • Country Carlson Richmond West I-64 VA
  • Country Inn Carlson Richmond West I-64 VA
  • Inn Carlson I-64
  • Country Inn Radisson Richmond West I-64 VA
  • Country Radisson Richmond West I-64 VA

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.