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Your stay at this Innsbrook hotel places you within 3 miles (5 km) of Short Pump Town Center and Children's Museum of Richmond. Regency Square Mall and Henrico Doctors' Hospital are also within 6 miles (10 km).
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.
Free WiFi, kitchens
The 142 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.
Dec 30, 2019 by Hotel Management
Thank you for staying with us. We are sorry for the cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. Also, we have our pest control company scheduled to treat the room and the property soon. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Dec 27, 2019 by Hotel Management
Thank you for taking the time to review your experience at Extended Stay America. We are happy that you enjoyed your stay and that you found us at a fair rate. We are also glad you liked your comfortable accommodations. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Oct 19, 2019 by Hotel Management
Please accept our sincere apology for the difficulties you encountered in your room. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We appreciate you being our guest and hope you will reconsider giving us another opportunity to serve you in the future to provide you with a better experience. Sincerely, Hotel Management
Aug 20, 2019 by Hotel Management
Tony, thank you for sharing your feedback. We regret the inconvenience caused to you due to our housekeeping policy. Also, we regret the maintenance issue you mentioned in your review. Your feedback about the door is shared with the appropriate team for review and action. We hope to deliver you an exceptional visit in the future. Sincerely, Hotel Management
Jul 31, 2019 by Hotel Management
Thank you for your review of your recent stay. We were disappointed to read our accommodations did not provide the value you were hoping for and apologize for your disappointment with the amenities. We are sorry for the issues in your suite. We will share your feedback with the maintenance team for review and action. We value your feedback and hope to have another chance to provide you with a much better experience. Sincerely, Hotel Management
Jul 15, 2019 by Hotel Management
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
May 7, 2019 by Hotel Management
Thank you for your review. We apologize for the maintenance issues you encountered in your rooms and that we were unable to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with the teams involved, and we're working with them such incidents do not occur again. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Mar 23, 2019 by Hotel Management
Thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Mar 22, 2019 by Hotel Management
Dear Guest, thank you for reaching out to us with your review. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to us directly if you have yet to receive the promised refund. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America - Richmond - West End - I-64 also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This Glen Allen hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America - Richmond - West End - I-64 offers 142 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.