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"Needed a hotel with a good refrigerator & freezer, since we were carrying perishable food in a cooler en route to final destination much further south ... " More

By a verified traveler on Thu 05 Jul 2018

Hotel Description

Hotel near Short Pump Town Center in Glen Allen

In suburbs

Your stay at this Innsbrook hotel places you within 3 miles (5 km) of Short Pump Town Center and Children's Museum of Richmond. Regency Square Mall and Henrico Doctors' Hospital are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 142 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$63* Per night/room Feb 11 - Feb 12

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America - Richmond - West End - I-64 ratings based on 29 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America - Richmond - West End - I-64

Everyone (9) Couples (1) Students (1) Family (7)
2 out of 5
Bugs bugs bugs. Mold in the bathroom. Stains on the floors.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Hotel Management

Thank you for staying with us. We are sorry for the cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. Also, we have our pest control company scheduled to treat the room and the property soon. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management

4 out of 5
It’s nice and it is a really good deal. The accommodations are nice as well.

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 27, 2019 by Hotel Management

Thank you for taking the time to review your experience at Extended Stay America. We are happy that you enjoyed your stay and that you found us at a fair rate. We are also glad you liked your comfortable accommodations. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management

2 out of 5
the thing that i didn't like about my stay was my room was right next to the garbage, the bath tub looked like it hadn't been cleaned in days, there was roaches falling from the ceiling when i walked in and the people was very noisy

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 19, 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered in your room. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We appreciate you being our guest and hope you will reconsider giving us another opportunity to serve you in the future to provide you with a better experience. Sincerely, Hotel Management

3 out of 5
First, maybe it was me but I still thought that you still get daily cleaning service even if you are only spending a few days. Not according to the front desk...once a week...so if want fresh towels, you need to bring back the dirty ones... the gap on the outside door was so big, you can slide a phone through it...not a place I can recommend

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by Hotel Management

Tony, thank you for sharing your feedback. We regret the inconvenience caused to you due to our housekeeping policy. Also, we regret the maintenance issue you mentioned in your review. Your feedback about the door is shared with the appropriate team for review and action. We hope to deliver you an exceptional visit in the future. Sincerely, Hotel Management

2 out of 5
This place was overpriced and didn’t even have an ice machine on property. Not even ice trays in the freezer. There was also no trash cans in the entire room! Unbelievable! There were broken drawers on several pieces of furniture in the room. Good location but very bad physical structure and very overpriced and underwhelming!

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by Hotel Management

Thank you for your review of your recent stay. We were disappointed to read our accommodations did not provide the value you were hoping for and apologize for your disappointment with the amenities. We are sorry for the issues in your suite. We will share your feedback with the maintenance team for review and action. We value your feedback and hope to have another chance to provide you with a much better experience. Sincerely, Hotel Management

1 out of 5
This was absolutely the worst hotel I ever stayed at. It was unclean and had no toilet paper. Will never stay here again.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Hotel Management

On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management

2 out of 5
First issue was the check in. 3 people ahead of me and one person working the desk. Computer issues so he could not obtain or validate reservations! Thank god I booked through Travelocity as he could see mine! Issue with door to room. Numbers on doors so small you could not see from the vehicle so I literally had to get out and walk up on the doors. Room was incredibly outdated! Bed was uncomfortable! Never ever again. I really want a credit.

Posted by on May 26, 2019

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2 out of 5
I booked two rooms for the weekend. One of the rooms the toilet would not flush. I called the front and requested maintenance to come fix it. We returned later that night and it was not fixed. The maid service also had not been to either room. Got switched to another room, shower head in it would not work. Shower and sinks would not drain quickly at all.

Posted by on May 6, 2019

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Comment from Hotel Management

May 7, 2019 by Hotel Management

Thank you for your review. We apologize for the maintenance issues you encountered in your rooms and that we were unable to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with the teams involved, and we're working with them such incidents do not occur again. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management

1 out of 5
Slow. Only one person was working. Unprofessional. All around not a great experience

Posted by on Mar 22, 2019

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Comment from Hotel Management

Mar 23, 2019 by Hotel Management

Thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management

1 out of 5
I booked 3 days ahead when I arrived at the hotel the receptions told us there is no room available and I already paid. I asked him to get my money back he said it will take 3 days to get my money back. And we end up sleeping and modeling room.

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 22, 2019 by Hotel Management

Dear Guest, thank you for reaching out to us with your review. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to us directly if you have yet to receive the promised refund. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management

About the Extended Stay America - Richmond - West End - I-64

Location 10961 W Broad St, Glen Allen, VA 23060

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America - Richmond - West End - I-64 also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This Glen Allen hotel is smoke free.

  • 142 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Richmond, VA (RIC-Richmond Intl.) (35.5 km / 22.1 mi)
  • Train station: Richmond Staples Mill Road Station (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Richmond - West End - I-64 offers 142 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Richmond West End
  • Extended Stay America Richmond West End I-64
  • Extended Stay America Richmond West End I-64 Aparthotel
  • Extended Stay America Richmond West End I-64 Glen Allen
  • Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
  • Extended Stay America Richmond West End I-64 Hotel Glen Allen
  • Extended Stay America Richmond West End I-64 Hotel
  • Extended Stay America Richmond West End I 64
  • Extend Stay America Richmond
  • Extended Stay America - Richmond - West End - I-64 Hotel
  • Extended Stay America - Richmond - West End - I-64 Glen Allen

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.