Travelocity Verified Review
"Property was very nice. An older hotel but very well appointed and very clean. It was mostly a pleasant experience. My one issue was that when I called beforehand to let them know it was my wife's and my sixth anniversary and to see if there was anything special that they could do, the person on the other end basically said due to Covid they couldn't do anything and then hung up on me without saying a goodbye or a "we'll see you Saturday." While a little put out, I wasn't terribly upset.
Then I got a message from the GM to reach out if there was anything they could do to make our stay special. Mixed messages, for sure. So I called and spoke to Kevin who explained to me why they couldn't do some things due to Covid, which I understand. I asked if they could leave a note or have someone tell us Happy Anniversary and he said he would make a note of it and make sure he did something. Showed up on Saturday and nothing. The room was nice and Star seemed nice enough, but nothing for our Anniversary. In the grand scheme of things not a big deal and we had a great time anyway, but it would have been nice if they had followed through. "
A verified traveler stayed at The Berkeley Hotel