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"Staff was very friendly but our room was a bit of a nightmare considering how much we paid for 3 nights. The first night I had found a cockroach in th ... " More

By a verified traveler on Tue 03 Aug 2021

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Hotel Description

Enjoy the outdoor pool at this Moreno Valley hotel

In Moreno Valley

You'll be within 3 miles (5 km) of Box Springs Mountain Reserve Park and 6 miles (10 km) of University of California, Riverside with a stay here. Riverside University Health System and Lake Perris State Recreation Area are also within 6 miles (10 km).

Fitness center

This hotel features an outdoor pool and a gym. Enjoy the spa tub and perks like free self parking and free WiFi. A 24-hour business center, a garden, and laundry facilities are also on offer.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room Aug 21 - Aug 22

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Moreno Hotel & Suites ratings based on 9 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Moreno Hotel & Suites

Everyone (5) Couples (1) Family (2)
1 out of 5

Posted by , from Seal Beach on Oct 11, 2021

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5 out of 5

Posted by on Sep 5, 2021

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3 out of 5
Staff was very friendly but our room was a bit of a nightmare considering how much we paid for 3 nights. The first night I had found a cockroach in the room and another downfall was that my boyfriend and I weren’t able to connect to the “high speed WiFi” all weekend. Breakfast was the same every morning; a muffin, jimmy dean sandwich, and water. I guess I shouldve expected service like that for a 2 star hotel

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 4, 2021 by Best Western Moreno Hotel & Suites.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2 out of 5
I did not like that I got here at 3:40pm and the room was not ready the receptionist told me I had to wait till 5 to get my room… When I got the room some other people came and said they got the same room as we did..I asked for toilet paper and I had to go get it my self..annoying I

Posted by on Jul 25, 2021

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Comment from Hotel Management

Jul 25, 2021 by Best Western Moreno Hotel & Suites.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

5 out of 5

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 26, 2020 by Best Western

Thank you for staying with us!

2 out of 5
The bed was very uncomfortable, floor tile was damaged, bathtub damaged / dirty.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 22, 2019 by BEST WESTERN

Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

1 out of 5
TERRIBLE!!! DO NOT STAY HERE!!!!!!!! We came to This Best Western from out of town.

Posted by on Sep 1, 2019

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5 out of 5
Great place to stay. My kids and I enjoyed our stay. Pool was very relaxing. Professional, and friendly customer service.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 25, 2019 by Best Western Moreno Hotel

Thank you for your feedback. We value your business and hope to see you again soon.

5 out of 5
Staff is great, location is perfect for our needs. Stay there every Christmas. Very close to Christmas party location.

Posted by on Dec 16, 2018

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Comment from Hotel Management

Dec 18, 2018 by Best Western Moreno Hotel

Thank you for staying with us, we appreciate your business. We hope to see you again soon.

About the Best Western Moreno Hotel & Suites

Location 24840 Elder Ave, Moreno Valley, CA 92557

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Best Western Moreno Hotel & Suites offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. There's an onsite 24-hour business center. Best Western Moreno Hotel & Suites also features multilingual staff, a garden, and coffee/tea in a common area. Self parking is free. Smoking is allowed in designated areas at this Moreno Valley hotel.

  • 1 building
  • 116 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Moreno Hotel & Suites offers 116 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Moreno Valley hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 12 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Moreno
  • BEST WESTERN Moreno Hotel
  • Moreno Hotel
  • Moreno Valley Best Western
  • BEST WESTERN Moreno Hotel Moreno Valley
  • BEST WESTERN Moreno Moreno Valley
  • Moreno & Suites Moreno Valley
  • Best Western Moreno Hotel & Suites Hotel
  • Best Western Moreno Hotel & Suites Moreno Valley
  • Best Western Moreno Hotel & Suites Hotel Moreno Valley

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at Best Western Moreno Hotel & Suites.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.