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"the room was clean and nice, they did not clean my room one of the days, had to get towels from downstairs , plus the commode back up spilling sewage ... " More

By a verified traveler on Tue 24 Sep 2019

Hotel Description

Enjoy free breakfast at this Roanoke Rapids hotel

In Roanoke Rapids

You'll be within 2 miles (3 km) of Royal Palace Theatre and 6 miles (10 km) of Chockoyotte Country Club with a stay here. Roanoke Canal Museum and Trail is within 6 miles (10 km) and Good Earth Peanut Company is within 20 miles (32 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms offer free WiFi and free wired Internet, as well as cable TV. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$64* Per night/room Apr 28 - Apr 29

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 ratings based on 21 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Everyone (11) Couples (1) Family (7)
2 out of 5
Location was quite however could not stay. I laid down for a nap and was waken up with itching and bites, left up blanket I was under to discover bedbugs! Please refund my money.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by Team SureStay Plus by BW

We are very sorry that you were unhappy. We will look into this issue with our approved and certified exterminator company to check the room, and verify this claim and if necessary, take appropriate action!

4 out of 5
the room was clean and nice, they did not clean my room one of the days, had to get towels from downstairs , plus the commode back up spilling sewage and there were no way to keep the light out of the room at night; window treatment only covered half the window room 218

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 29, 2019 by Wiley D

Thank you for choosing to stay with us. We do have blackout curtains behind the valance we do apologize that you were unable to locate it. We look forward to you staying with us again soon. Safe Travels

5 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Wiley D

Thank you for choosing to stay with us. We look forward to you staying with us again soon. Safe Travels

3 out of 5
good electrical plugs, excellent shower flow poor angles for TV set, average furnishings, small closet limited suitcase stands, pieces of furniture missing, light plug unplugged, not apparent switch for floor lamp, mzriginal breakfast

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 4, 2019 by Wiley D.

Thank you for staying with us. We will look into the areas that you mentioned. Thanks for the feedback. Safe Travels

4 out of 5

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 4, 2019 by Wiley D.

Thank you for staying and rating our hotel. We look forward to you staying with us again soon. Safe Travels

5 out of 5
Great stay, surprisingly nice room for being a pet friendly hotel. Great breakfast in morning. Shake roa was especially cordial. They even have dog biscuits, which my mini Australian shepherd loved. Great price and located right off I-95.

Posted by on Mar 21, 2019

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Comment from Hotel Management

Mar 21, 2019 by Bela Shah

Dear Guest, Thank you very much for choosing SureStay Plus Hotel by Best Western Roanoke Rapids. We love your 5 star ranking. We are glad that you had a great stay with us. Please visit us again. Take Care,

4 out of 5
Close to I95. Clean room. Friendly, helpful staff. Decent breakfast too

Posted by on Mar 9, 2019

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Comment from Hotel Management

Mar 10, 2019 by Bela Shah

Dear Guest, Thank you very much for staying with us. We are glad that you enjoyed your stay with us including rooms, friendly staff and FULL HOT BREAKFAST. Please visit us again. Take care,

4 out of 5

Posted by on Mar 1, 2019

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Comment from Hotel Management

Apr 4, 2019 by Wiley D.

Thank you for staying. See you next time!

1 out of 5

DON’T STAY HERE

Pros: Nothing
Cons: Bathroom and ceiling leaks.
Stayed at this hotel twice (one night each time) during a road trip. The staff was nice and the beds were comfortable. However, the bathroom during the first night was unacceptable. The shower had a ring of mold around it and the shower head was caked with lime scale. it was so gross, I could not shower. The second time we stayed there was a week later. I was unable to cancel the reservation and had prepaid so was forced to stay. I thought that it might be a little better this time around and i asked for a room on the second floor. This time the bathroom was clean but there was a huge wet spot in the ceiling outside of our room. We did not sleep a wink however because of a very loud drip that was coming from the ceiling down one of the walls (inside the wall). At first I thought it was mice in the room. Upon our departure we told the the hotel clerk at the desk. She was very nice about it and said she was going to make sure they “do something” about it. She then added that it had “been a compliant several times before.” This angered me as she knew that there had been complaints and she put us in the room anyway. it was a very negative experience. We got no sleep ahead of a 10 hour drive home. I would not stay here again or recommend it to anyone.

Posted by , from Wesley Chapel, FL on Oct 30, 2017

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Comment from Hotel Management

Nov 1, 2017 by Bela Shah

Dear Ms Liza, Thank you very much for staying with us. I would like to apologize for any inconvenience you had during your recent stay. I will check into it and fix it. Please visit us again. Take care, Bela Shah

4 out of 5
Nice stay, friendly staff, I'd stay here again-right off I-95, but still close-a couple miles to the next exit to restaurants and shopping.

Posted by on Jun 26, 2017

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Comment from Hotel Management

Aug 12, 2017 by Bela Shah

Dear Guest, Thank you very much for your response. We are glad you enjoyed your stay with us. Please visit us again. Take Care, Bela Shah General Manager

About the SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Location 136 Sheraton Dr, Roanoke Rapids, NC 27870

Property Features

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. The business-friendly SureStay Plus Hotel by Best Western Roanoke Rapids I-95 also features a terrace, complimentary newspapers in the lobby, and express check-out. Self parking is free. This Roanoke Rapids hotel is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20.00 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No cribs (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Roanoke Rapids
  • Holiday Inn Express Roanoke Rapids
  • Best Western Roanoke Rapids Hotel
  • Best Western Roanoke Rapids
  • SureStay Plus Hotel Best Western Roanoke Rapids
  • SureStay Plus Best Western Roanoke Rapids
  • SureStay Best Roanoke Rapids
  • SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.