"They saw us checking in with cats. They came to our room and mentioned our cats while fixing something. Yet they didn't think to mention "hey, we ne ... " More
In Rochester
You'll find Highland Hospital of Rochester and Mall at Greece Ridge within 2 miles (3 km) of this hotel. Kodak Center for Performing Arts and Unity Family Medicine - St. Bernard's are also within 3 miles (5 km).
Round-the-clock service
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A picnic area, laundry facilities, and barbecue grills are also on offer.
Free WiFi, kitchens
The 125 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and ironing boards are also available. Housekeeping is available on request.
Sep 3, 2019 by Hotel Management
Thank you for being our guest. We are sorry we regret not meeting your expectations with the size of your bed. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We will also share your comments with our brand leaders to determine new grab-and-go breakfast offerings. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Aug 3, 2019 by Hotel Management
Thank you for your review. We are sorry for the service issues you encountered and for your inconvenience. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for the poor internet connectivity during your stay. The issues will be resolved and will make changes to improve our connectivity for our guests. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve. Sincerely, Hotel Management
Jul 24, 2019 by Hotel Management
Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
May 16, 2019 by Hotel Management
Thank you for being our guest. We are sorry your non-smoking room had a smoke odor. We have asked our housekeeping team to deep clean the suite to remove the smell. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
May 1, 2019 by Hotel Management
Thank you for the glowing review of Extended Stay America. We're thrilled to know you the service provided by our associates met all your expectations and that you loved your well-maintained room. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Apr 10, 2019 by Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Mar 27, 2019 by Hotel Management
Thank you for choosing Extended Stay America. We are delighted to know you had a great stay and that our ideal location was perfect for your plans. However, we apologize for the issue you had in your room. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management
Jan 28, 2019 by Hotel Management
Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality as well as our location. We value your feedback and look forward to your next stay. Sincerely, Hotel Management
Oct 17, 2018 by Hotel Management
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Jun 18, 2018 by Hotel Management
Thank you for taking the time to share your experience at Extended Stay America. We are thrilled to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
As a guest of Extended Stay America - Rochester - Greece, you'll find barbecue grills, a picnic area, and coffee/tea in a common area. WiFi is free in public spaces. The business-friendly Extended Stay America - Rochester - Greece also features laundry facilities, discounted use of a nearby fitness facility, and a safe deposit box at the front desk. Free self parking is available. This Rochester hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America - Rochester - Greece offers 125 accommodations with coffee/tea makers and irons/ironing boards. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.