In Rock Hill
Stay at this Rock Hill hotel and you'll be within 2 miles (3 km) of Rock Hill Galleria and 6 miles (10 km) of The White Home. Glencairn Gardens and Giordana Velodrome are also within 6 miles (10 km).
A fitness center, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A picnic area, luggage storage, and barbecue grills are also on offer.
Free Internet, kitchens
The 115 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with satellite channels, and other amenities include free WiFi and sofa beds. Housekeeping is available on request.
Mar 2, 2020 by Hotel Management
Thank you for your comments. We are sorry you couldn't stay with us this time. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Jan 14, 2020 by Hotel Management
Thank you for being our guest. We are sorry for the difficulties and the noise you faced in your room. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you also for your feedback, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Oct 3, 2019 by Hotel Management
Thank you for your review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Jul 24, 2019 by Hotel Management
Thank you for your review of your stay with us again. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your recent visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to restore your confidence. Sincerely, Hotel Management
Jun 17, 2019 by Hotel Management
Caleb, thank you for your review. We apologize for the cleanliness issues you encountered in your rooms and for not meeting some of your expectations. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
May 3, 2019 by GM
Dear Valued Guest, We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Feb 17, 2019 by Gm
We apologize that your stay was less that satisfactory . We were sold out this weekend and we attempted to accommodate you as best we could. We thank you for trying us and hopefully you will give us another try in future
Dec 31, 2018 by Hotel Management
Dale, we hate losing our loyal guests and are extremely sorry for letting you down during the last two visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the maintenance staff to review and rectify the issues immediately. Also, we wish we would have known about the noise issue as we would have done our best to ensure you are comfortable. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Dec 28, 2018 by Hotel Management
Thank you for being our guest. Although you were impressed with our courteous associates and liked your well-kept room, we are sorry for the inconvenience you had. Your feedback has been discussed with the appropriate team to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management
Nov 11, 2018 by Hotel Management
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
Extended Stay America - Rock Hill offers its guests a fitness center, barbecue grills, and a picnic area. WiFi and wired Internet are free in public spaces. The business-friendly Extended Stay America - Rock Hill also features laundry facilities and an elevator. Self parking is free. This Rock Hill hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Extended Stay America - Rock Hill offers 115 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.
Recreational amenities at the hotel include a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.