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"It was about 430 pm. Rooms were not available because none were clean. Short staff. " More

By a verified traveler on Thu 12 Aug 2021

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Hotel Description

Hotel perfectly located for exploring St. James

City center stay

You'll be within 6 miles (10 km) of Great Circle and 9 miles (15 km) of Rosati Winery Museum. Also within 9 miles (15 km) are Meramec River and Maramec Spring Park.

Multiple dining options

This smoke-free hotel includes 6 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a lobby fireplace, and express check-out are also offered.

Free WiFi, comfy beds

The 60 individually furnished guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include coffee/tea makers and free long-distance calls.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Jan 27 - Jan 28

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Greenstay Hotel & Suites ratings based on 19 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Greenstay Hotel & Suites

Everyone (6) Couples (2) Family (5)
2 out of 5
Run down Staff unfriendly and unhelpful No access to lobby, coffee, no staff available until 0700

Posted by on Dec 7, 2021

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1 out of 5
Nothing at all. They were not ready to give us a room when we got there at 4:00. Told us to come back in an hour or so. We came back about 5:30 and our room still wasn’t ready and not going to be and she wanted to cancel us. Which she did end up doing so we had to scramble to find a new hotel. We were in town for our soldiers graduation and the hotels were booked out. We had to end up staying over an hour away in a different hotel and was lucky to get a room. I will never book with greenstay hotels again. They claimed they were behind cleaning rooms, then it was the cleaning lady had to go get her husband. Then it was well if you pay to upgrade to a suite we can accommodate you. This place sucks, pictures are not what you get when you get there. It looks like a pay by the hour type of place and they were letting people pay to upgrade to knock us out of our room which is bad business ethics. Those little girls running the place need fired! The receptionist on duty was not helpful in anyway except for trying to extort more money out of us. Horrible horrible experience. Do not stay here!!!

Posted by on Aug 12, 2021

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3 out of 5
It was about 430 pm. Rooms were not available because none were clean. Short staff.

Posted by on Aug 12, 2021

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3 out of 5
The property was fairly rundown with weeds everywhere and they were very short handed so rooms were not clean when a few of our friends arrived. Our room was clean so, we were the lucky ones.

Posted by on Jul 28, 2021

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2 out of 5

Posted by on Jul 28, 2021

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5 out of 5
Nice clean room. Good shower. Nice pool.

Posted by on Jul 13, 2021

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1 out of 5
We booked on travelocity and when we got there from texas they said they couldnt pull up our reservation. So we had to rebook there and still havent been refunded for the first booking. Also stayed there for the pool. Which was broke the whole week we were there. Room was less than perfect but habitable seeimg as i was 10 hours from home.

Posted by on Jul 9, 2021

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4 out of 5
The hotel offers nice rooms & so much more for a great price. Its such a great deal, honestly.

Posted by on Jul 5, 2021

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2 out of 5
Well first off you literally had to put body weight on door to gain entrance and being on a cane made it difficult. Maintenance came did not knock tried to barge in scaring my wife. Breakfast supposed to be until 9 am. Many items out well before time. Will i stay there again answe is no way, not even if it was fully paid for. Oh and we had no towels in room.

Posted by on Jul 2, 2021

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2 out of 5
There were cigarette butts all along the sidewalk. There were cobwebs and spiders all around the top of the whole room. Jets in tub were dirty. There was no toilet paper in room and bed was hard

Posted by on Jan 24, 2021

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Comment from Hotel Management

Jan 25, 2021 by Management

Thank you for choosing to stay with us. We appreciate your feedback, and have addressed the issue.

About the Greenstay Hotel & Suites

Location 110 N Outer Rd, St. James, MO 65559

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 1 to May 1:

  • Swimming pool

Property Features

Greenstay Hotel & Suites offers its guests an indoor pool and a fitness center. There are 6 restaurants on site. Business amenities include a 24-hour business center and a meeting room. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 900 square feet (81 square meters). The business-friendly Greenstay Hotel & Suites also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This St. James hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 2 levels
  • 6 dining venues
  • 900 sq ft of conference space
  • 81 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Greenstay Hotel & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Greenstay Hotel & Suites has 6 restaurants on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 4
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Greenstay Hotel St. James
  • Greenstay St. James
  • Greenstay
  • Greenstay Hotel
  • Greenstay Hotel & Suites Hotel
  • Greenstay Hotel & Suites St. James
  • Greenstay Hotel & Suites Hotel St. James

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.