"I like that the customer service was excellent Tina was very helpful with helping me out with a early check in this was very helpful being I was drivi ... " More
Heart of Sacramento
Within 2 miles (3 km) of this well-placed hotel, you'll find Cal Expo and Arden Fair Mall. Also, Cal Expo Race Track is within 2 miles (3 km) and Discovery Park is within 6 miles (10 km).
Round-the-clock service
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box is provided and the front desk is staffed around-the-clock.
Free WiFi, kitchens
The 120 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.
Sep 6, 2020 by Hotel Management
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads so that we can take corrective actions. We value you as our guest and regret the inconvenience caused. We hope to serve you again in the future. Sincerely, Hotel Management
Mar 14, 2020 by Hotel Management
Shelley, thank you for your recent stay at our hotel. We apologize for the difficulty that you experienced with our service and the way that our staff responded to your concerns. We have discussed your comment with our management staff and we have taken the appropriate action to make sure these issues are resolved. We hope that you will give us another chance and stay with us again whenever you visit Sacramento. Sincerely, Hotel Management
Nov 10, 2019 by Hotel Management
It was a pleasure having you as a guest at Extended Stay America. Thank you for taking the time to highlight the efforts put in by our associates, especially Tina, who made your stay a memorable one. Special thanks on behalf of Tina and others for highlighting their efforts. Thank you once more for being our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Oct 17, 2019 by Hotel Management
Thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. Please revisit Extended Stay America for another outstanding visit. Sincerely, Hotel Management
Sep 24, 2019 by Hotel Management
Thank you for posting a review of your stay. We apologize for the poor service you received from our associates. We have shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. We also regret the inconvenience you had due to the HVAC unit in your room. We hope you will consider giving us a second chance the next time you are in Sacramento. Sincerely, Hotel Management
Sep 9, 2019 by Hotel Management
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks once more for the nice review. Please come and see us again! Sincerely, Hotel Management
Aug 12, 2019 by Hotel Management
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes incidents as such detract the experience from being a pleasant one. We regret the inconvenience caused, and please consider staying with us again for a much-improved stay the next time your travels bring you this way. Sincerely, Hotel Management
Dec 12, 2018 by Hotel Management
Please accept our sincere apologies for not providing the attentive service you should have received. There is no excuse for the lack of responsiveness and we are terribly disappointed in our performance. Regardless, you should have received better service from us, and we will be using your comments to make improvements. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
Oct 12, 2017 by Hotel Management
Please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Jul 4, 2017 by General Manager
We appreciate you choosing to stay with us. We apologize for the service and cleanliness issues you encountered on your arrival. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We value your business and hope we will have another opportunity to serve you better in the future. Sincerely, General Manager
Extended Stay America Sacramento - Arden Way offers its guests laundry facilities, a safe deposit box at the front desk, and an elevator. Public spaces have free WiFi. Self parking is free. This Sacramento hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Sacramento - Arden Way offers 120 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Sacramento hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.