4/10 Poor
Verified traveler
Mar 20, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water outage for 36 hours. No drinking water provided by establishment. We had to use a bucket to collect swimming pool water to flush the toilet. No communication by staff concerning the outage. Confusion by owner on prepaid status & how to collect from hotels.com Required multiple phone calls on my behalf. No WIFI at all, even though they state that there is WIFI. Bed was 140 cms wide, not suitable for a couple, so my spouse had to sleep on a bunk bed in the other bedroom. Bathroom and shower area were not clean on arrival. Refrigerator needs replaced as freezer did not keep frozen food frozen. Laundry facilities had 1 machine that somewhat worked (needed to do 2 spin cycles otherwise clothes were drenching wet). Restaurant menu is overpriced. One can eat just as "authentic" creole food for 1/2 the price in St Francois. On a positive note, we did meet 2 nice couples. A little bit more attention by owner might be all it would take to make this place worth paying the price, but he seems to be someone that needs to get out of his truck when doing "rounds" and actually look at his properties. Very disappointed and do not recommend (although we could have to 3 families planning their summer trip to Guadalupe).
Verified traveler
Stayed 28 nights in Feb 2018