4/10 Poor
Corneliu
Traveled with family
Aug 11, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 ⭐️ hotel -in need of improvements
Our stay-room with seaside view for 10 nights as a family with child, half board meals a.
Check in was not at the best customer service as communication is not a skill the reception has- Wi-Fi codes were not provided, asked for booking email as they did not had it, parking not provided as it said was full at 10 am .After we had to go round the area and couldn’t find a parking spot a different receptionist said parking was available-an hour later and asked to pay €150 - €15 a night not €12 as website advised.We were told to go and eat somewhere else as we missed the dinner - until 9.30 pm.
Our room was not what we were expecting, bathroom had a lot of issues- shower door not
Closing, water not running down as full with dirt, toilet seat moving and dirty toilet. At the entry room door was a metal coming out - had reported it but even after 10 days nothing was done about it, we happed to hurt ourselves a few times as sharp.One of the bed was in no condition to sleep -hard and noisy with every movement.On a positive note we had the best seaside view - spectacular.
Next day I had a chat with Louis the hotel manager about our 20 hours experience and he was very helpful and changed the bed and provided a receipt for the parking.
The swimming pool is lovely but the sun-beds are not accessible - towels on.
With the meals it’s at set times / buffet , repetitive menu, no drinks offered -extra charges.
Cleaning is poor- no hovering but moping only floor.
Will not return .
Corneliu
Stayed 10 nights in Jul 2023