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4.2 out of 5

"I felt safe. I didnt like that breakfast ends at 9 instead of 9:30 or 10 am. I didnt like that basic room supply was so limited. I booked for 2 people ... " More

By a verified traveler on Wed 31 Mar 2021

Hotel Description

3-star hotel near Maverik Center

Near the airport

With a stay at this West Valley City hotel, you'll be steps from Hale Center Theater and within a 10-minute walk of Maverik Center. Also, Wairhouse Trampoline Park is within 3 miles (5 km) and International Peace Gardens is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Free WiFi, comfy beds

The 122 individually furnished guestrooms offer free WiFi and comfy beds. Entertainment options include flat-screen TVs with satellite channels and DVD players, while refrigerators and microwaves provide the conveniences of home. Limited housekeeping is available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$96* Per night/room May 24 - May 25

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crystal Inn Hotel & Suites West Valley City ratings based on 34 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Inn Hotel & Suites West Valley City

Everyone (18) Couples (5) Family (13)
3 out of 5
I felt safe. I didnt like that breakfast ends at 9 instead of 9:30 or 10 am. I didnt like that basic room supply was so limited. I booked for 2 people but only had 1 coffee packet. 1 bar of soap and shampoo for a 3 night stay. I didnt like that i had NO room cleaning during that time. No garbage picked up. No room sanitation or restocking of supplies, vaccuming or toilet cleaning done during all that time! I was not hapoy about that!

Posted by on Mar 31, 2021

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Comment from Hotel Management

Apr 5, 2021 by Tiffany Ahre

Thank you so much for providing us with your feedback. I understand your frustration with some of the items at the hotel. Unfortunately with Covid our County is still under certain restrictions therefore our hotel has limited amenities and services. Based on our current safety protocol, we do not offer regular stay over service however you can request additional amenities, garbage removal and additional services with the front desk at any time. These guidelines and protocols are listed on our website as well as posted in each of the guest rooms. I am so sorry that you feel your stay was not satisfactory. I hope you will understand that we are doing our best under the current restrictions and that hopefully things will be back to normal in no time.

4 out of 5

Posted by on Mar 30, 2021

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4 out of 5
Very close to Maverik center, nicer than I expected

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 9, 2021 by Chris Parker - Assistant General Manager

Thank you we appreciate your kind words. Hope to see you again soon.

2 out of 5
Didn’t communicate with the guests about what can and can’t be used (pool, etc.) and how that could be used. Had to make a reservation for the pool but didn’t know that and couldn’t get a reservation. I understand the need for doing this bust just TELL PEOPLE THAT IS WHAT YOU ARE DOING.

Posted by on Jan 10, 2021

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Comment from Hotel Management

Jan 10, 2021 by Chris Parker - Assistant General Manager

Thank you for your feedback. We understand the limited time frames for pool is hard. We are doing the best to accommodate and comply with county and state ordinances. We hope to return to normal operations as soon as restrictions are lifted.

3 out of 5

Posted by on Oct 22, 2020

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4 out of 5
Convenient location, clean rooms, friendly staff..................

Posted by on Oct 16, 2020

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5 out of 5
I was surprised by the good warm breakfast. Granted it was take back the the room with the Covid thing going on. Plenty of food. The room was clean.

Posted by , from Idaho Falls, Idaho on Aug 2, 2020

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Comment from Hotel Management

Aug 13, 2020 by Chris Parker - Assistant General Manager

We are taking extra Precautions during the Covid health concerns and guidelines set by CDC we appreciate your understanding. Thank you for staying with us at Crystal Inn Hotel & Suites

4 out of 5
All staff was pleasing to interact with place was better than I expected for the price point. Clean facility throughout though,due to COVID it may have been better to take care of super high touch areas like elevator buttons and door handles more frequently.

Posted by on Jul 9, 2020

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Comment from Hotel Management

Jul 25, 2020 by Chris Parker - Assistant General Manager

Thank you for taking the time to review. We are trying to follow CDC and Utah Health advisement in this trying time. We do try to get to all high touch points at least once an hour and have hand sanitizer and wipe available for guest. If you have a concern your next stay please let us know and we will be happy to help.

3 out of 5
Need to upgrade room microwaves. The old twist dial ones overheat food items.

Posted by on Mar 4, 2020

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4 out of 5

Posted by on Mar 2, 2020

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About the Crystal Inn Hotel & Suites West Valley City

Location 2254 West City Center Court, West Valley City, UT 84119

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Property Features

Crystal Inn Hotel & Suites West Valley City offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. Event space at this hotel measures 1450 square feet (131 square meters). An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. A terrace, tour/ticket assistance, and ski storage are also featured at the business-friendly Crystal Inn Hotel & Suites West Valley City. Free self parking is available. Smoking is allowed in designated areas at this 3-star West Valley City hotel.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • 1450 sq ft of conference space
  • 131 sq m of conference space
  • Built in 1997
  • Continental breakfast (free)
  • Ski equipment storage
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Salt Lake City International Airport (SLC) (13.6 km / 8.5 mi)
  • Metro station: Decker Lake Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Crystal Inn Hotel & Suites West Valley City offers 122 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This West Valley City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Inn Hotel West Valley City
  • Crystal West Valley City
  • Crystal Inn Hotel Suites West Valley City
  • Crystal Inn Hotel & Suites West Valley City Hotel
  • Crystal Inn Hotel & Suites West Valley City West Valley City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Crystal Inn Hotel & Suites West Valley City.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.