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"our air conditioning wasn't working the nights were hot and stuffy very uncomfortable " More

By a verified traveler on Fri 17 Jun 2022

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Hotel Description

3-star hotel near Maverik Center

Near the airport

With a stay at this West Valley City hotel, you'll be steps from Hale Center Theater and within a 10-minute walk of Maverik Center. Golf In the Round and Rocky Mountain Womens Health Center - West Valley are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$120* Per night/room Jul 13 - Jul 14

Suite, 1 King Bed with Sofa bed, Jetted Tub, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crystal Inn Hotel & Suites West Valley City ratings based on 39 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Inn Hotel & Suites West Valley City

Everyone (19) Couples (5) Family (14)
3 out of 5
our air conditioning wasn't working the nights were hot and stuffy very uncomfortable

Posted by on Jun 17, 2022

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Comment from Hotel Management

Jun 19, 2022 by Jeff Fox - Assistant General Manager

Hi Liborio- Thank you for bringing this to our attention. We apologize about the issues with your air condition. In the future, please let the front desk know of any concerns and we will immediately attempt to remedy the situation. Even if that means moving you to a different room.

5 out of 5
The location and rooms were great!

Posted by on May 20, 2022

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Comment from Hotel Management

Jun 12, 2022 by Jeff Fox - Assistant General Manager

Thanks for staying with us and taking the time to give us feedback about your experience. We are happy you had an enjoyable stay! We look forward to welcoming you again real soon!

1 out of 5
There were people partying in the hallway from 2:00 am till 3:30 am😡

Posted by , from Rock Springs on May 1, 2022

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Comment from Hotel Management

May 1, 2022 by Jeff Fox - Assistant General Manager

Thanks for staying with us and taking the time to give us feedback about your experience. We apologize about the situation. We strive to offer the best experience possible. In the Future, please let the front desk know of any concerns and we will immediately attempt to remedy the situation. The front desk is open 24/7, 365 days a year. We look forward to welcoming you again real soon!

5 out of 5
The pool was so warm. Hot tip could have been a little warmer, but was ok. Used the laundry facilities and they worked great!

Posted by on Apr 28, 2022

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Comment from Hotel Management

May 1, 2022 by Jeff Fox - Assistant General Manager

Thanks for staying with us and taking the time to give us feedback about your experience. We are happy you had an enjoyable stay! We do hear a lot about how enjoyable the heated pool is. Your "TIP" is noted. The laundry facility is a nice amenity. We look forward to welcoming you again real soon!

3 out of 5
We love Crystals Inns but this was an extremely busy hotel this weekend with lots of guests for a rock concert and a busy snowy ski weekend which made it not the usual good experience. We also asked to have a room close to an elevator as we are seniors to make walking easier. The request was ignored and we had a lot of walking and the parking lot was full which wasn't ideal in a snow storm!

Posted by , from Salt Lake City on Mar 7, 2022

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Comment from Hotel Management

Mar 10, 2022 by Jeff Fox - Assistant General Manager

Thanks for staying with us and taking the time to give us feedback about your stay. We apologize the that it was not ideal to have the hotel at a higher capacity. Please know, when there is an event at the Maverick Center or any venue close to us, we tend to fill the hotel. I will speak with the front desk associates and make sure they are more clear as to why we did not accommodate closer to the elevator. When making your next reservation, please put in the request to be near the elevator so we can preassign your room. We hope to welcome you again real soon!

3 out of 5

Posted by on Feb 14, 2022

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5 out of 5
It was adjacent to Cracker Barrel

Posted by on Nov 9, 2021

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Comment from Hotel Management

Nov 9, 2021 by Jeff Fox - Assistant General Manager

Thank you for the review. We appreciate you staying with us. We hope to see you again soon.

2 out of 5

Posted by on Nov 3, 2021

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5 out of 5

Posted by , from IDAHO FALLS on Oct 25, 2021

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5 out of 5
Location very good, just minuted to airport, airport shuttle appreciated. Very clean, comfortable beds, spacious room, and very helpful front desk staff

Posted by on Sep 25, 2021

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Comment from Hotel Management

Sep 29, 2021 by Jeff Fox - Assistant General Manager

Thanks for staying with us and thanks for your feedback! We hope to see you again real soon.

About the Crystal Inn Hotel & Suites West Valley City

Location 2254 West City Center Court, West Valley City, UT 84119

Property Features

Crystal Inn Hotel & Suites West Valley City offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. Event space at this hotel measures 1450 square feet (131 square meters). A free area shuttle within 3 mi is available. A terrace, tour/ticket assistance, and a picnic area are also featured at the business-friendly Crystal Inn Hotel & Suites West Valley City. Free self parking is available. Smoking is allowed in designated areas at this 3-star West Valley City hotel.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • 1450 sq ft of conference space
  • 131 sq m of conference space
  • Built in 1997
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , RV, bus, truck parking

Transport

  • Metro station: Decker Lake Station (0.7 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Crystal Inn Hotel & Suites West Valley City offers 122 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This West Valley City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Inn Hotel West Valley City
  • Crystal West Valley City
  • Crystal Inn Hotel Suites West Valley City
  • Crystal Inn Hotel & Suites West Valley City Hotel
  • Crystal Inn Hotel & Suites West Valley City West Valley City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Crystal Inn Hotel & Suites West Valley City.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.