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DoubleTree by Hilton Hotel Salt Lake City Airport

4-star property
5151 Wiley Post Way, Salt Lake City, UT 1-855-201-7819
4.1 out of 5
Very good!
See all 31 travelocity Reviews

"Great rooms and amenities " More

By a verified traveler on Thu 16 Feb 2023

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Hotel Description

4-star guestrooms with comfy beds

Near the airport

Stay at this Salt Lake City hotel and you'll be within 9 miles (15 km) of Vivint Arena and City Creek Center. Also within 9 miles (15 km) are Temple Square and Maverik Center.

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Sep 29 - Sep 30

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Salt Lake City Airport ratings based on 31 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Salt Lake City Airport

Everyone (18) Couples (7) Family (7)
2 out of 5
This property only has one thing going for it -hot cookies. The property was closed for years. We thought that they were closed for updates, but no evidence of anything new since the 1970s. The front desk was friendly at first, but then told me that because we had booked through Travelocity, there were no perks. Since I am a Hilton Club member, and over 70, I was wishing for consideration for our room. The hospitality hostess made it sound like she was giving us a beautiful suite and it was the best. It was a split room, the Tv room was on the 2nd floor with a metal spiral staircase to the bedroom on the 3rd floor. There was a door on the 3rd floor, but the key was only to the 2nd floor. We were disappointed, to say the least, and will never stay there again. We love Hilton properties, but this is not up to their standards.

Posted by , from BOTHELL on Jul 18, 2023

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Comment from Hotel Management

Jul 20, 2023 by Customer Service

Jane, thank you for taking the time to share your thoughts and experiences regarding your recent stay. It's important to us to understand where we can improve so guest feedback is truly invaluable.Starting on a positive note, it's delightful to hear that you enjoyed our signature hot cookies. These little treats are designed to add a comforting and warm touch to your welcoming experience, and we're so glad they brought you some enjoyment amidst your dissatisfaction.Your acknowledgment of the friendly disposition of the front desk staff upon your arrival is noted and appreciated. There's no denying that they are the first people our guests encounter and their initial interactions can truly set the tone for the entire stay.Your feelings of consternation concerning the layout and the design of the room allocated to you were unexpected. The suite allocated to you, with its split-level diagram and a TV room accessible via a metal spiral staircase, is indeed unique but it seems it did not meet your expectations. We sincerely regret if this setup caused an inconvenience during your stay.Your loyalty towards Hilton properties is greatly appreciated and it's disheartening to acknowledge that this experience has left you feeling disappointed. Please know that we aim to provide consistent quality across all properties and your experience does not reflect our usual standards.Thank you for your honesty and once again, we express our sincere apologies for the inconveniences you faced. We pride ourselves on delivering exceptional service and it seems like we missed the mark this time. We hope that despite this experience, you'll give us another opportunity to better serve you in the future and demonstrate the true standards we wish every guest would enjoy.

5 out of 5

Posted by on Jul 15, 2023

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Comment from Hotel Management

Aug 5, 2023 by Customer Service

Thanks for the perfect rating, Amy!We're pleased to hear that you have fully enjoyed your stay at DoubleTree Salt Lake City Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

5 out of 5
Great rooms and amenities

Posted by on Feb 16, 2023

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Comment from Hotel Management

Feb 18, 2023 by Customer Service

Thank you for the excellent rating, Terra!It's fantastic to hear you enjoyed your stay at DoubleTree Salt Lake City Airport so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our lovely rooms and amenities is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!

5 out of 5

Posted by on Jan 6, 2023

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1 out of 5
The staff was very rude from the moment we walked in. I called ahead of time to see if we could enter our room before check-in and the lady who I spoke to said it was fine as long as the room was ready. I also asked about how much the refundable deposit was and was told in would be 50$. Upon arriving the front clerk was very rude and laughed in my husbands face and stated that no hotel was ran that way and she would be charging us a 50$ check in fee for early arrival. She also informed us that the deposit was 30$ a night instead of the 50$ refundable deposit. We agreed because we had just drove 14hrs and needed rest. we also experienced a rude bartender who seemed bothered that we got a pack of tea and sugar (which was free to guests) when we asked about the breakfast buffet she had no interest in even giving us information. On top of that the room shower leaked on the bathroom floor and we had to use towels for the floor because there was water everywhere. We woke up to being itchy and upon looking there was black ants on the floor. The staff ruined the experience. I truly can’t understand why any sensible person would hire such rude people who are so unwilling to give kindness and costumer service.

Posted by on Nov 26, 2022

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Comment from Hotel Management

Dec 1, 2022 by Customer Service

I am very sorry that your stay was less than satisfactory and for the confusion with the fee and incidental hold. Just to clarify how that works, early check in fee is 50, the incidental hold to establish credit for charging things to the room is 30. The 30 hold is automatically released upon check out unless you had additional charges. Please let me know if that did not occur. I was also disappointed to read that you encountered rude employees and a bit surprised as I usually get many more compliments than complaints about the team. I will share your comments with the team and remind them of the importance of providing excellent guest service. We will also correct the issues with your room and am very sorry that we did not resolve that before you arrived. We hope to have another chance to provide the type of stay we both expect, and that you encounter a more friendly staff and sensible managers. Please contact the hotel directly and ask for Jesse Gettings, GM, if I can be of any further assistance.

5 out of 5

Posted by on Nov 19, 2022

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5 out of 5

Posted by , from Kennesaw on Oct 1, 2022

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5 out of 5

Posted by , from IRVINE on Aug 20, 2022

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5 out of 5

Posted by on May 23, 2022

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4 out of 5

Posted by , from Idaho Falls on Apr 10, 2022

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About the DoubleTree by Hilton Hotel Salt Lake City Airport

Location 5151 Wiley Post Way, Salt Lake City, UT 84116

Property Features

DoubleTree by Hilton Hotel Salt Lake City Airport offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 10 meeting rooms. Event space at this hotel measures 8883 square feet (825 square meters) and includes a conference center. Multilingual staff, ski storage, and concierge services are also featured at the business-friendly DoubleTree by Hilton Hotel Salt Lake City Airport. A roundtrip airport shuttle is free at scheduled times. Free self parking is available. This 4-star Salt Lake City hotel is smoke free.

  • 288 guestrooms or units
  • 5 levels
  • 8883 sq ft of conference space
  • 825 sq m of conference space
  • Built in 1980
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Salt Lake City Airport offers 288 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Salt Lake City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:00 AM.

Lakeview - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

The Club - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

DoubleTree by Hilton Hotel Salt Lake City Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 75 lbs per pet
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, Barclaycard, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Comprehensive recycling policy
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 18.00 for adults and USD 7.00 for children
  • Uncovered extended parking fee: USD 8.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Salt Lake City Airport
  • DoubleTree Hilton Salt Lake City Airport
  • DoubleTree Hotel Salt Lake City Airport
  • DoubleTree Salt Lake City Airport
  • Hilton DoubleTree Salt Lake City Airport
  • Hilton Hotel Salt Lake City Airport
  • Hilton Salt Lake City Airport
  • Doubletree By Hilton Salt City
  • DoubleTree by Hilton Hotel Salt Lake City Airport Hotel
  • DoubleTree by Hilton Hotel Salt Lake City Airport Salt Lake City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.