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"The property was not clean with cigarette butts everywhere, and it felt very unsafe with the people loitering in the front and the homeless in the cre ... " More

By a verified traveler on Tue 14 Jun 2022

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Hotel Description

Hotel near University of Utah in Salt Lake City

Sugar House stay

Your stay at this Sugar House hotel places you within 3 miles (5 km) of University of Utah and Liberty Park. Sugar House Park and Westminster College are also within half a mile (1 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the express check-out. A safe deposit box is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$114* Per night/room Jul 7 - Jul 8

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Extended Stay America Suites Salt Lake City Sugar House ratings based on 21 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Salt Lake City Sugar House

Everyone (12) Couples (4) Family (2)
3 out of 5
The property was not clean with cigarette butts everywhere, and it felt very unsafe with the people loitering in the front and the homeless in the creek behind the property. When we checked in, the person in front of us was yelling at the check in clerk. The check in took longer than I would have hoped, as the clerk insisted on taking both my driver's license and my boyfriend's driver's license, even though I was paying for the room for the two nights.

Posted by on Jun 14, 2022

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Comment from Hotel Management

Jun 15, 2022 by Hotel Management 

Stacey, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

3 out of 5
We have always had decent experiences at this location. However, this stay, while the staff was exceptionally friendly, there were a few disappointments in cleanliness and function. The floor had clearly been mopped before we entered the room, but it was not clean. There were streaks of grit/dirt on the floor after mopping that left the floor feeling sticky to walk in. The toilet did not flush properly and seemed to back up into the sink of the kitchenette.

Posted by on Apr 6, 2022

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Comment from Hotel Management

Apr 7, 2022 by Hotel Management

Emily, thank you for your review, and we do apologize for the housekeeping and maintenance service issues in your guest suite. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We are already working to correct these issues for future guests. We're pleased you chose our hotel for your visit, and we hope you will stay with us again so we can make it up to you. Sincerely, Hotel Management

1 out of 5
The reservation I had through Travelocity did not guarantee me a room even though I booked one month out, the assistant general manager Cody was very rude arrogant and not helpful blaming all the reservation mishap on third-party companies such as Travelocity

Posted by , from slc on Mar 25, 2022

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Comment from Hotel Management

Mar 27, 2022 by Hotel Management

Anthony, thank you for sharing this review and the details surrounding your stay. Please accept our sincere apologies for the reservation issues you encountered and for the behavior of one of our staff members. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. Please give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management

1 out of 5

Posted by , from LONETREE on Dec 13, 2021

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5 out of 5
Location

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Hotel Management

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We are also glad our location worked well for you. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

2 out of 5
We love the location and the little creek behind the hotel. However, there was only one person at check in (who was doing a great job) but there was a problem with the people in front of us' reservation. The phone kept ringing which she answered but which kept delaying her in assisting the other 5 couples who were waiting. the heater was broken and blew cold air all night. The sheets were also rough.

Posted by , from Ketchum ID on Mar 3, 2020

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Comment from Hotel Management

Mar 4, 2020 by Hotel Management

Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Sincerely, Hotel Management

5 out of 5
I liked that after i got to my room i got a call asking me if i was satisfied with the room. Tgat was mive

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 17, 2019 by Hotel Management

Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you and we hope to do so again the next time you are in the area. Sincerely, Hotel Management

4 out of 5

Posted by on Oct 15, 2019

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3 out of 5
No housekeeping for stays less than so may many days

Posted by on Aug 29, 2019

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2 out of 5
Desperation not destination. Midnight check in on a road trip sent me to a room that had not been cleaned after the previous occupant. Clerk on duty prioritized incoming calls from company support or admin. Breakfast is bare bones and was not opened on time. If we had needed anything but 5 hrs of sleep before getting back on the road we would look elsewhere.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 9, 2019 by Hotel Management  

Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management

About the Extended Stay America Suites Salt Lake City Sugar House

Location 1220 East 2100 South, Salt Lake City, UT 84106

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Salt Lake City Sugar House also features laundry facilities, express check-out, and a front desk safe. Self parking is free. This Salt Lake City hotel is smoke free.

  • 106 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Fairmont Station (0.8 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Salt Lake City Sugar House offers 106 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Salt Lake City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Salt Lake City Sugar House
  • Extended Stay America Sugar House
  • Extended Stay America Sugar House Aparthotel
  • Extended Stay America Sugar House Aparthotel Salt Lake City
  • Extended Stay America Salt Lake City Sugar House Aparthotel
  • Homestead Salt Lake City/Sugarhouse Hotel Salt Lake City
  • Extended Stay America - Salt Lake City - Sugar House Utah
  • Extended Stay America Salt Lake City Sugar House Hotel
  • Extended Stay America - Salt Lake City - Sugar House Utah
  • Extend Stay America Salt City
  • Extended Stay America Salt Lake City Sugar House
  • Extended Stay America Suites Salt Lake City Sugar House Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.