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"Staff was friendly and helpful. Advertised a grab and go breakfast which they didn’t have. The carpets in the hallways and stairs were filthy and ther ... " More

By a verified traveler on Mon 20 Sep 2021

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Hotel Description

Hotel perfectly located for exploring Cottonwood Heights

Cottonwood Heights stay

Your stay at this Cottonwood Heights hotel places you within 2 miles (3 km) of Paddle Wasatch and Jungle Jim's Playland. Also, Fashion Place Mall is within 3 miles (5 km) and Donut Falls is within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a gym on site, and a 24-hour front desk and a library are also provided.

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$63* Per night/room Dec 15 - Dec 16

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

MainStay Suites Salt Lake City Fort Union ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for MainStay Suites Salt Lake City Fort Union

Everyone (7) Couples (1) Family (2)
5 out of 5

Posted by on Apr 19, 2022

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4 out of 5
Staff was friendly and helpful. Advertised a grab and go breakfast which they didn’t have. The carpets in the hallways and stairs were filthy and there were black fingerprints on the doors.

Posted by on Sep 20, 2021

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Comment from Hotel Management

Sep 20, 2021 by General Manager

Thank you for taking the time to fill out our online survey. We appreciate your feedback and please accept our most sincere apology regarding the carpets and doors. We are in the process of starting renovation. We hope to see you back soon. Thank you for choosing MainStay Suites

2 out of 5
Abysmal. I stayed for a week and upon checking in, the staff gave me keys to a room which already had a female resident.I returned to the lobby and told them that the room I was assigned to already had a resident, so they gave me a different room. The new room came with its own host of problems as well. The sink kept clogging until it finally decided to just stay clogged which caused the toilet to back up. The bathroom door would lock itself when you would close it so I had to use a screw driver to unlock it just to access the bathroom. “Where was the maintenance guy?”, you might ask? Well, nowhere to be found as I had to ask for a plunger and try to do the guy’s job for him. I reported these issues multiple times to the lobby staff and the issues went unresolved even as I was ready to check out.

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 13, 2021 by General Manager

I would like to start with an apology for all the inconveniences you encounter during your stay. Your feedback is very valuable to us. Once again, I am sorry and please be assure that we have taken action to prevent this from happening again.

4 out of 5
I cant remember the girls name at the front desk but she was VERY helpful.

Posted by , from Salt Lake City on Oct 1, 2020

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Comment from Hotel Management

Oct 5, 2020 by Hotel Manager

Thank you for the great feedback. Hope to see you back at our property soon.

4 out of 5
Convenient to the side of town i was visiting. Great value, nice quiet location.

Posted by on Oct 15, 2019

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4 out of 5

Good Enough

Staff was polite, Overall, the room was good enough and I was perfectly fine staying there. Good breakfast. The reason that I rated the way that I did are as follows. Building and room are a bit dated. The fridge was about 5 feet tall, at 6 feet tall myself, I could see a fair bit of grime on top. The plates were mismatched. Air conditioner seemed to be having some problems. I had to put the temperature down to 60 on the AC unit to get the room to a comfortable temperature. Otherwise, good experience. I'm not opposed to staying there again but if something else wasn't too much more expensive, I would probably stay elsewhere.

Posted by on Jun 10, 2018

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Comment from Hotel Management

Jul 14, 2018 by Amanda Montes, Director of Sales

Thank you for sharing your comments online regarding your experience with us. We regret that you weren’t able to give us a perfect score because of the issue you mentioned. We are glad to hear that the other aspects of your stay went well. I will pass all of your comments on to my team to begin improvements for you and future guests. Please contact me directly if I can be of any further assistance.

2 out of 5
There was no pool. More like a motel where people can stay for a long time. Dogs barking Smelled smoke a lot Not very clean It was ok, but I will not stay again. I did not feel comfortable, or relaxed.

Posted by on Jun 26, 2017

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5 out of 5

Clean hotel, lots of parking, good breakfast

Pros: clean, great breakfast
Cons: mattress can be more comfy like westin
Location: ski at Snowbird
Bed was small for a double which was the only downside. The room as clean and big. There is a full refrigerator and electric stove with counter space to cook. The bathroom is spacious and I took a bubble bath in the nice high tub. HVAC was great, lots of parking. Breakfast is the best with waffles, cereal, hot foods like sausage and eggs, chocolate milk/milk, juice bar, coffee and fresh fruit.

Posted by , from Los Angeles CA on Mar 7, 2017

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4 out of 5

THE ROOM WAS GREAT BUT

Cons: NEW RECEPTION FOR TV & new quite fridge
Location: lots of stores and resturants nearby
THE ROOM & FACILITIES WAS GREAT. I ENJOYED THE BREAKFAST. THE ONLY CONCERN WAS THE TV HAS SOME CHANNELS THAT WERE NOT COMING IN DUE TO BO SIGNAL OR WEAK SIGNAL. ALSO THE FRIDGE WAS VERY NOISEY WHEN IT KICK ON. THE STAFF WAS VERY POLITE AND HELPFUL. GEREAT PLACE TO STAY AND CLOSE TO ALOT OF STORES AND RESTURANTS........

Posted by on Nov 4, 2015

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3 out of 5

Cigarette Smell Permeates "Non Smoking" Rooms

Pros: Staff
Cons: Nicotine smell permeating air vents. Probably not possible to correct this, but it's a real turnoff.
Although staff was friendly and accommodating, as a non-smoker I was immediately turned off by the permeating smell of nicotine as I entered my "nonsmoking" room. If I had not booked through Travelocity, I would have immediately requested a refund from the front desk and went to another hotel. I had a headache all night. Other "cons" were the bed was a bit hard, and I didn't have any bath sized towels until it was too late to call for them. If the smoking smell doesn't bother you, you will enjoy the private, quiet location of this hotel which has such easy access to restaurants, shopping, and belt route freeway. The full kitchen accommodations are nice, and there's a comfy reclining chair to sit in while relaxing watching tv or reading. Courtesy breakfast and "light dinner" was appreciated.

Posted by on Oct 30, 2015

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About the MainStay Suites Salt Lake City Fort Union

Location 6990 South Park Centre Dr, Salt Lake City, UT 84121

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A fitness center, a library, and barbecue grills are also featured at the business-friendly MainStay Suites Salt Lake City Fort Union. Free self parking is available. This Salt Lake City hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 3 levels
  • Built in 1997
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Library
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Murray Central Station (8.2 km / 5.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

MainStay Suites Salt Lake City Fort Union offers 96 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations. This Salt Lake City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Downhill skiing nearby
  • Snowboarding nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 10 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Salt Lake
  • Hawthorn Suites Wyndham Salt Lake City-Fort Union
  • Hawthorn Suites Wyndham Salt Lake City-Fort Union Hotel
  • Hawthorn Suites Wyndham Salt Lake City-Fort Union Salt Lake City
  • Hawthorn Suites By Wyndham Salt Lake City-Fort Union Utah
  • MainStay Suites Salt Lake City Fort Union Hotel
  • Hawthorn Suites by Wyndham Salt Lake City Fort Union
  • MainStay Suites Salt Lake City Fort Union Salt Lake City
  • MainStay Suites Salt Lake City Fort Union Hotel Salt Lake City

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions