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"Booked deluxe room and did not receive that Old section is ...old " More

By a verified traveler on Mon 30 Sep 2019

Hotel Description

Enjoy the free WiFi at this 3-star Salt Spring Island hotel

Seaside stay

At this hotel, you'll be steps from Saltspring Marina and within a 10-minute walk of Ganges Marina. Salt Spring Island Visitor Centre and Salt Spring Saturday Market are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Free self parking, a terrace, and luggage storage are also offered.

Free WiFi, patios

Featuring conveniences like refrigerators and coffee/tea makers, the 48 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include furnished patios, showers, and ironing boards.

Deluxe Double Room, Multiple Beds

Bed Count 3 Full Beds Maximum Occupancy 4 Max
$113* Per night/room May 1 - May 2

Basic Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Basic Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Harbour House Hotel ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Harbour House Hotel

Everyone (2) Family (2)
5 out of 5
Nicely redone, excellent general manager, very friendly front desk, very nice guy who did room cleaning.

Posted by on May 28, 2019

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Comment from Hotel Management

May 28, 2019 by Spencer

Thanks for the great review, I hope you enjoyed Salt Spring and you can return soon

3 out of 5
Booked deluxe room and did not receive that Old section is ...old

Posted by on Sep 30, 2019

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4 out of 5

Posted by on Feb 24, 2019

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Comment from Hotel Management

Apr 4, 2019 by Spencer

Thanks for staying with us

3 out of 5
Decent hotel, accessible to town, large room, nice deck are the pros.Plus the chef who arrived at 5:30am, saw me wiring on my laptop in the dark lobby (front desk staff not there yet to turn on lights, and I din't want to wake my partner), and he kindly offered and brought me coffee, then a refill. Really lovely guy. The cons are fan didn't work in bathroom, jets didn't work in jacuzzi (that was in the room, very 80s), and wifi never worked for more than a few minutes. Plus you has to go outside to go into the newly renovated pub/breakfast place - not great if you wanted to stay in you slippers. The worst experience was from front staff checking out when I shared these cons with the clerk and he replied, "Oh well, you had the lowest price room so..." implying if we'd paid more, we would have had all items working. A really unfortunate answer that left a bitter taste, and I'm afraid we probably won't return because of that.

Posted by on Jan 6, 2019

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Comment from Hotel Management

Jan 15, 2019 by Spencer

Thanks for taking the time to write with your experience. I am so sorry we didnt do a better job addressing your concerns and comments when you checked out. In many cases we can address issues better as they happen and its more difficult to solve issues upon departure, I will speak to our team about how we can better address guest comments and your feedback will be very useful. The power outage during the windstorm really did a number on the wifi but it has been repaired, the fan and jacuzzi were fixed that day thanks to your feedback. Again I am sorry that some really good staff interactions didnt outweigh the negative. Thank you again for taking the time to write and I am sorry your experience was not perfect.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Harbour House Hotel also features a terrace, complimentary newspapers in the lobby, and ATM/banking services. Self parking is free. This 3-star Salt Spring Island hotel is smoke free.

  • 48 guestrooms or units
  • 2500 sq ft of conference space
  • Dining venue
  • Bar or lounge
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Victoria, BC (YYJ-Victoria Intl.) (34.7 km / 21.6 mi)
  • Parking: Free self parking

Room Amenities

Harbour House Hotel offers 48 accommodations with coffee/tea makers and designer toiletries. Rooms open to furnished patios. Flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Private patio (furnished)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.

Woodley's - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

The front desk at this property is open daily from 6:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Only service animals are allowed
  • No cribs (infant beds) available
  • No elevators
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 11 and CAD 15 for adults, CAD 11 and CAD 15 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Harbour House Hotel Restaurant & Organic Farm
  • Harbour House Hotel Restaurant & Organic Farm Salt Spring Island
  • Harbour House Restaurant Organic Farm
  • Harbour House Restaurant Organic Farm Salt Spring Island
  • Harbour House Hotel Salt Spring Island
  • Harbour House Salt Spring Island
  • Harbour Hotel Saltspring Island
  • Restaurant & Organic Farm Hotel Salt Spring Island
  • Harbour House Hotel Restaurant Organic Farm
  • Harbour House Salt Spring
  • Harbour House Hotel Hotel
  • Harbour House Hotel Salt Spring Island
  • Harbour House Hotel Hotel Salt Spring Island

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.