"Liked the nice size of the room for a family of 6. Love that we could bring our dog. The room wasnt as clean as expected, just dust and dirt around th ... " More
In San Antonio
Your stay at this Vance Jackson hotel places you within 2 miles (3 km) of Huebner Oaks and USAA Corporate Office Headquarters. University of Texas Health and Science Center at San Antonio and South Texas Medical Center are also within 3 miles (5 km).
Fitness center
This hotel features a fitness center and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Free self parking and a safe deposit box are also offered on site.
Free WiFi, kitchens
The 84 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, coffee/tea makers, and flat-screen TVs with cable channels. Housekeeping is available on request.
Nov 26, 2019 by Hotel Management
Thank you for your recent stay at Extended Stay America and for bringing along your furry friend. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. However, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We also regret your disappointment with our kitchenware policy. We hope to see you and your family again soon. Sincerely, Hotel Management
Aug 2, 2019 by Hotel Management
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Jul 25, 2019 by Hotel Management
Sylvia, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Apr 22, 2019 by Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Mar 11, 2019 by Hotel Management
Thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Mar 5, 2019 by Hotel Management
Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and that our location exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Mar 21, 2018 by Hotel Management
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Extended Stay America - San Antonio - Colonnade offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. The business-friendly Extended Stay America - San Antonio - Colonnade also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. This San Antonio hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America - San Antonio - Colonnade offers 84 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted.Ā This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.