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4.5 out of 5

"Like that is was close to Riverwalk and Alamo. Checked in and room was stuffy feeling and a/c unit didn’t work. Let front desk know and when we came b ... " More

By a verified traveler on Mon 06 Dec 2021

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Hotel Description

3-star hotel near River Walk

Downtown San Antonio stay

At this Downtown San Antonio hotel, you'll be well placed to visit River Walk and Alamo, both within a 5-minute walk. Henry B. Gonzalez Convention Center and San Antonio Majestic Theater are also within half a mile (1 km).

Renovated in 2017

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a gym on site, and laundry facilities and free newspapers are also offered.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 126 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. IPod docks, room service, and coffee/tea makers are also available. Housekeeping is available on request.

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$141* Per night/room May 31 - Jun 1

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn San Antonio Downtown Riverwalk ratings based on 16 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn San Antonio Downtown Riverwalk

Everyone (8) Couples (3) Family (5)
4 out of 5
Like that is was close to Riverwalk and Alamo. Checked in and room was stuffy feeling and a/c unit didn’t work. Let front desk know and when we came back in for the evening it was not fixable. They did move us to another room, so it was okay. Just inconvenient to have to pack up and move so late in the evening.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 9, 2021 by HotelMgmt

Elizabeth, thank you for sharing your review. We apologize that the AC unit in your guestroom was not working properly and that you had to exchange rooms. We are pleased our beautiful location worked well for your visit and look forward to having you stay with us again at Hilton Garden Inn San Antonio Downtown.

5 out of 5
I believe that we picked the perfect hotel for our two day visit to the Riverwalk area of San Antonio. We liked everything about the area and the nearby attractions. Our only minor criticism would be it was a little loud at night. However, that should be expected when you are near so many entertainment venues. We couldn't visit everything on our list so we will return to San Antonio in the Spring. We can to stay at the Hilton Garden Inn again.

Posted by , from Houston on Nov 21, 2021

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Comment from Hotel Management

Nov 23, 2021 by HotelMgmt

Tracy, thank you for sharing your review. We loved reading that you had a great time visiting our local attractions and appreciated our convenient location. We are thrilled you would stay with us again and can't wait to welcome you back in the spring!

5 out of 5
Very nice and smooth facilities and staff.

Posted by on Oct 19, 2021

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Comment from Hotel Management

Oct 23, 2021 by hgi

Thank you for taking a moment to share your experience. I am happy to hear you found our hotel overall to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5 out of 5
This hotel is great if you don't mind noise. They street noise is loud every night way past bedtime. Between the music and the cars with loud exhausts, if noise bothers you, this isn't the hotel you need or want.

Posted by , from PETERSTOWN on Sep 28, 2021

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Comment from Hotel Management

Sep 30, 2021 by HGI

Thank you for taking a moment to share your experience. I am happy to hear you found our hotel overall to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5 out of 5

Posted by on Aug 1, 2021

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4 out of 5

Posted by on Jun 16, 2021

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5 out of 5

Posted by on May 13, 2021

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Comment from Hotel Management

Jun 18, 2021 by hh

Glad to accommodate

4 out of 5
The hotel “gets” you when you check in and you discover that there is No Parking other than their Valet at $35 a day. Which is not stated anywhere in the hotel website so they kinda gotcha your other options are go find public parking somewhere else which is not very secure or safe not happy about that. I didn’t expect to pay another $140 on top of the suite I already paid for

Posted by on Mar 15, 2021

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Comment from Hotel Management

May 3, 2021 by Hilton

"Sorry you had a bad experience with us" Thank you for your stay hope you can come see us again soon

5 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 24, 2020 by Jeffrey Ellis, General Manager

Dear Guest, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn-San Antonio/Downtown/Riverwalk to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

1 out of 5
Room cleaning is so bad and smell in the floors lobby

Posted by on Jan 1, 2020

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Comment from Hotel Management

Feb 24, 2020 by Hotel Management

Dear Guest, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the hotel to discuss further if you still need. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

About the Hilton Garden Inn San Antonio Downtown Riverwalk

Location 408 East Houston Street, San Antonio, TX 78205

Property Features

Hilton Garden Inn San Antonio Downtown Riverwalk offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. The business-friendly Hilton Garden Inn San Antonio Downtown Riverwalk also features a rooftop terrace, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available. A complete renovation of Hilton Garden Inn San Antonio Downtown Riverwalk was completed in 2017. This 3-star San Antonio hotel is smoke free.

  • 126 guestrooms or units
  • 10 levels
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: San Antonio Station (1.7 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn San Antonio Downtown Riverwalk offers 126 air-conditioned accommodations with iPod docking stations and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with premium cable channels. Housekeeping is provided on request.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 10:00 AM.

Garden Grille & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn San Antonio Downtown Hotel
  • Hilton Garn Inn Antonio Hotel
  • Hilton Antonio Riverwalk
  • Hilton Garden Inn San Antonio Downtown
  • Hilton Garden Inn San Antonio Downtown Riverwalk Hotel
  • Hilton Garden Inn San Antonio Downtown Riverwalk San Antonio

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.