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4.1 out of 5

"The shower had no Hot Water. No Hot water in the lavatory either. No Hot water period! There was only one bath towel. The tub did not drain efficientl ... " More

By a verified traveler on Sun 19 Jul 2020

Hotel Description

Hotel near St. Mary's University in San Antonio

In San Antonio

You'll be within 2 miles (3 km) of Wonderland of the Americas Mall and 6 miles (10 km) of San Antonio Zoo and Aquarium with a stay here. North Star Mall and Market Square are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Coffee/tea makers, free newspapers, and free local calls are also available.

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80* Per night/room Aug 24 - Aug 25

Executive Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Twin Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel

Everyone (4) Family (3)
3 out of 5
The shower had no Hot Water. No Hot water in the lavatory either. No Hot water period! There was only one bath towel. The tub did not drain efficiently. Room key card operation was sporatic.

Posted by , from Houston on Jul 19, 2020

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Comment from Hotel Management

Jul 20, 2020 by /rr

Hello Mitch, I am sorry to hear that you did not have an exceptional experience at our property. What you have shared is completely unacceptable. I am embarrassed. I sincerely apologize to you on behalf of myself as well as our entire team. I do, however, thank you for bringing your concerns to our attention so that corrective measures can be taken. /rr

4 out of 5
All around what's great, only had an issue with the water pressure at the bath tube

Posted by on Feb 2, 2020

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4 out of 5
My A/C wouldn’t turn off so I would have to turn on heat so it would stop. The heat would turn off luckily, but I had to switch between a/c and heat to maintain comfortable temperature in my room

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 10, 2020 by David Tomak, General Manager

We are happy that our staff was able to room move you. Sorry for any inconvenience this may have caused. We look forward to accommodating you in the future.

5 out of 5
Excellent breakfast, quite area surprisingly, helpful staff...and I am very picky.

Posted by on Jan 13, 2019

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Comment from Hotel Management

Jan 14, 2019 by /sr

Hello Anonymous, I thank you for your review of our property. It is pleasing to hear that you enjoyed an excellent breakfast. You also mentioned that the area was surprisingly quiet and our staff was helpful. I thank you for your comments. I will make sure to share with our entire team. I thank you for being our guest. Have a wonderful day! /sr

5 out of 5
Hotel was great and convient but the ac really sucked

Posted by on Dec 11, 2018

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Comment from Hotel Management

Dec 13, 2018 by /sr

Hello Anonymous, I thank you for your review of our property. It is very nice to hear that our hotel was great and convenient. However, I am very sorry to hear about your AC not working properly. I sincerely apologize to you on behalf of myself as well as our entire team. I do, however, thank you for bringing your concern to our attention so that corrective measures can be taken care of ASAP. /sr

4 out of 5
The staff at this hotel are wonderful and caring. I was in town for medical treatment and they went out of their way to make my stay a pleasant one. Everyone was so kind. All the employees had a smile on their face and greeted me every morning. The room was clean and comfortable.

Posted by , from Mcallen,Texas on Aug 18, 2018

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Comment from Hotel Management

Aug 20, 2018 by /sr

Good Morning Lupe, I thank you for your review of our property. I am very pleased to know that our staff are wonderful, caring and always had a smile on their faces. As well, they greeted you each and every morning. I hope everything went well with your medical treatment. It is also nice to know that your room was clean and very comfortable. I thank you for being our guest. /sr

4 out of 5
Great experience. Staff was great. Did not have any problems when requesting things,

Posted by , from puyallup, wa on Mar 26, 2018

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Comment from Hotel Management

Apr 18, 2018 by David C. Tomak, General Manager

We are excited to read that you had a GREAT EXPERIENCE at our Holiday Inn Express Northwest Medical Area! We look forward to see you all again!

About the Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel

Location 102 Spencer Lane, San Antonio, TX 78201

Property Features

Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. The business-friendly Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This San Antonio hotel is smoke free.

  • 80 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: San Antonio International Airport (SAT) (12.3 km / 7.6 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel offers 80 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Holiday Inn Express Hotel San Antonio-Medical Area
  • Holiday Inn Express San Antonio-Medical Area
  • Holiday Inn Express Suites San Antonio NW Medical Area

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.