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"nice hotel, clean and allowed pets. Parking was a minor issue but I think they are working on that. " More

By a verified traveler on Fri 08 Jan 2021

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Hotel Description

3.5-star hotel near River Walk

Downtown San Antonio stay

Within a 10-minute walk of this Downtown San Antonio hotel, you'll find River Walk and San Antonio Majestic Theater. Alamo and Henry B. Gonzalez Convention Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a gym on site, and laundry facilities and concierge services are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 149 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include premium bedding, free local calls, and fans. Housekeeping is available on request.

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$123* Per night/room May 24 - May 25

Standard Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Balcony, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Indigo San Antonio Riverwalk, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Indigo San Antonio Riverwalk, an IHG Hotel

Everyone (8) Couples (1) Family (8)
1 out of 5
Worst place you can stay while in San Antonio! Staff rude, hotel room was never cleaned and had to use same towels the whole time! Paid for parking and could never find parking. Had to pay for other parking and Hope my car did not get stolen or broken into! Do not bother with this place!

Posted by on May 30, 2021

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5 out of 5
nice hotel, clean and allowed pets. Parking was a minor issue but I think they are working on that.

Posted by on Jan 8, 2021

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Comment from Hotel Management

Jan 9, 2021 by Jonathan Moreno-Guest Services

Thank you for taking the time to tell us about your experience at Hotel Indigo SAN ANTONIO-RIVERWALK. Dear Guest, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

3 out of 5
I was excited to stay here until I showed up. It is a beautiful hotel and clean, but it ended up being more expensive than I thought it would be. You have to pay $20 for parking (tax not included) and there is no free breakfast in the morning. You have to pay for it instead. It was way too expensive. The refrigerator in the room was leaking so I tried to call the front desk. The phone in the room always gave me a busy signal so I had to call on my cell instead. I told them the refrigerator was leaking. They said they would send someone up. We left the room to walk on the Riverwalk and when we came back, there was still water on the floor. Either they never showed up or they didn't clean the water that was all over the floor. The food in the restaurant was delicious, but with how expensive it was and how ripped off I felt, I will not stay here again. Make sure you know ahead of booking that there are extra fees and no resolution or making it better.

Posted by on Sep 1, 2020

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4 out of 5
Staff was great. Construction will make this property better. The updating will enhance this location. Overall was very pleased with Hotel Indigo

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 29, 2020 by Victoria Bouldin

Thank you so much for your review off our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in so we value your feedback. We hope to see you again.

5 out of 5
The rooms are very spacious and comfortable. Great huge balcony on the riverwalk

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 21, 2019 by Jonathan Moreno - Front Desk Supervisor.

Dear Guest. Thank you for sharing your experience with us here and your review. We hope to see you back in San Antonio!

4 out of 5
Loved the location. Staff was great. Rooms are spacious. I feel that i got good value for my money

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 30, 2019 by Kind Regards, Jonathan Moreno - Manager on Duty

Dear Guest, Thank you for taking the time to review your stay with and for loving our location and spacious room and especially our great staff. We hope to welcome you back in the future.

5 out of 5
Very clean and friendly staff. Only room service for food.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Sep 28, 2019 by Jonathan Moreno - Manager on Duty

Dear Guest. Thank you for your review and for choosing Hotel Indigo for your recent past stay. We also thank you very much for providing us with great overall score for our property. We hope that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel in the future.

5 out of 5
Not the property's fault but it was a little difficult to locate due construction on a neighboring property. A minor annoyance, easy fixed, was the food menu at the bar. The words were micro-sized and very difficult to read. Not sure I understand why? Shower was awesome and every single staff member that we interacted with was very nice and helpful.

Posted by , from Orange, us on Apr 1, 2019

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Comment from Hotel Management

Apr 7, 2019 by Jonathan Moreno - Manager on Duty

Dear Guest. Thank you for your review and for choosing our hotel. We hope that you enjoyed your stay. We are looking forward to having you again as a guest in our hotel.

5 out of 5

Posted by on Mar 27, 2019

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Comment from Hotel Management

Apr 7, 2019 by Jonathan Moreno - Manager on Duty

Dear Guest. Thank you for your review and for choosing our hotel. We hope that you enjoyed your stay. We are looking forward to having you again as a guest in our hotel.

3 out of 5
Property was generally clean and is on the river walk...but long walk from the action. Patio and pool area are nice but pool area and seating are very small and pool water is freezing. VERY loud construction noises VERY early in morning. We walked everywhere but wouldn’t walk in this area after dark.

Posted by , from MN on Mar 26, 2019

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Comment from Hotel Management

Apr 1, 2019 by Jonathan Moreno -Manager on Duty

Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

About the Hotel Indigo San Antonio Riverwalk, an IHG Hotel

Location 830 N Saint Marys St, San Antonio, TX 78205

Property Features

Hotel Indigo San Antonio Riverwalk, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Indigo San Antonio Riverwalk, an IHG Hotel. For a fee, parking is available. This 3.5-star San Antonio hotel is smoke free.

  • 149 guestrooms or units
  • 3 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: San Antonio Station (2.5 km / 1.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Indigo San Antonio Riverwalk, an IHG Hotel offers 149 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9 AM.

Fresca Bar & Bistro - This restaurant serves breakfast and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Maximum 2 per room (weight limit: 40 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 25 per person (approximately)
  • Uncovered valet parking fee: USD 49 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Indigo San Antonio Riverwalk
  • Indigo San Antonio Riverwalk
  • San Antonio Riverwalk Hotel Indigo
  • Indigo Riverwalk
  • Hotel Indigo Riverwalk

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.