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"First was given wrong room the shower was very dirty there was roaches and ac vents are broken " More

By a verified traveler on Sun 14 Jul 2019

Hotel Description

Motel near Joint Base San Antonio in San Antonio

City center stay

Your stay at this North San Antonio - SAT motel places you within 3 miles (5 km) of Joint Base San Antonio and Brooke Army Medical Center. AT&T Center and San Antonio Zoo and Aquarium are also within 6 miles (10 km).

Outdoor pool, terrace

An outdoor pool is featured at this motel, along with free self parking. WiFi in public areas is free. There's a terrace and multilingual staff can provide around-the-clock assistance.

Free WiFi, flat-screen TVs

The 102 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi and free long-distance calls.

Standard Room, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$48* Per night/room May 17 - May 18

Standard Room, 1 Double Bed, Accessible, Smoking (Roll-In Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Red Roof Inn San Antonio Northeast - Rittiman Rd ratings based on 10 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Red Roof Inn San Antonio Northeast - Rittiman Rd

Everyone (4) Couples (2) Family (7)
2 out of 5
I reserved a non-smoking room but I believe it was being smoked in before our arrival.

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 9, 2021 by Sophia CSR

Hello, Thank you for sharing your valuable feedback! We apologize for the inconvenience faced by you regarding these issues. I assure you that we will take appropriate measures taken to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

3 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 4, 2019 by Sophia, CSR

Hello, I would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel! We use our guests' review to improve our services for our guests' future visits, and I look forward to reading your review.

3 out of 5
First was given wrong room the shower was very dirty there was roaches and ac vents are broken

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 14, 2019 by Sophia, CSR

Hello, We apologize for the inconvenience caused due to our mistake you got the incorrect room, the shower was dirty, broken ac parts, and you found roaches. Though our housekeeping staffs have a routine to check all the room every day. However, we will investigate how this got neglected. We will make again full inspection and improve all the areas if found the same. Thank you for bringing the matter to our attention. We hope to serve you better in future.

1 out of 5
It gave me an option to pay at the hotel, the staff called being rude and charged my card even though I did say I would pay on arrival. Probably will NOT book there again.

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by Sophia, CSR

Dear Guest, Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect from Red Roof Inn San Antonio Northeast - Rittiman Rd in the near future.

5 out of 5
Friendly staff clean rooms good location very well taken care of chrck in took 20 mine

Posted by on May 25, 2019

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Comment from Hotel Management

May 26, 2019 by Sophia, CSR

Dear Guest, Thank you for sharing your views. We are happy to see you happy, and we promise to be consistent with our excellence. Keep staying with us!

1 out of 5
The location was disgusting and it was dirty and the AC didn't work.

Posted by on May 15, 2019

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Comment from Hotel Management

May 15, 2019 by Sophia, CSR

Dear Laura, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We are disheartened to read of the shortcomings you experienced, and we are currently taking corrective measures to upgrade all the facilities.

2 out of 5
The property location and price was very good but the availability of having a elevator to go up for to the fourth floor is very disappointing carrying a lugging lugging luggage up for flight has three flight of stairs to get to the floor floor is very disappointing then the room is very outdated the beds is very very worn out other than that price location that they update the bed this would be a very good establishment

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by Sophia, CSR

Dear Guest, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We are disheartened to read of the shortcomings you experienced, and we are currently taking corrective measures to upgrade all the facilities.

2 out of 5
The room I stayed in had cigarette buds on the floor and the bed had hair

Posted by on Feb 24, 2019

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Comment from Hotel Management

Apr 1, 2019 by Sophia, CSR

Dear Guest, I apologize that you did not experience a pleasant stay. Your feedback is very important in order for us to correct these areas you have mentioned. We have discussed these issues with our team members, and we feel that this will help in their efforts to improve the quality that they show to our guests.

4 out of 5

OK, fine with my stayed

Pros: Location, there tons of eating around that area.
Location: Very nice location, next to major freeway. Tons of fast food stores and sit down restaurants nearby.
You got what you paid for. I did not expect too much about a 2 1/2 stars motel can give you any luxury feeling. It has most basic things that a motel room suppose to have, only little disappoint about missing a hair dryer.

Posted by , from Houston on Jun 10, 2018

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Comment from Hotel Management

Jun 13, 2018 by Sophia, CSR

Dear Flo , Thank You for your stays as well as your feedback. We look forward to your stay again with us !

2 out of 5

Watch your credit cards

Seriously. Stayed there and was double charged on my card. Called them and they said they didnt see it in their records and had to contact credit card company to get the 2nd charge back. Shady people working there at night.

Posted by on May 4, 2015

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About the Red Roof Inn San Antonio Northeast - Rittiman Rd

Location 4621 East Rittiman Road, San Antonio, TX 78218

Property Features

As a guest of Red Roof Inn San Antonio Northeast - Rittiman Rd, you'll find an outdoor pool, a terrace, and a vending machine. WiFi is free in public spaces. Red Roof Inn San Antonio Northeast - Rittiman Rd also features multilingual staff, coffee/tea in a common area, and an elevator. Self parking is free. Smoking is allowed in designated areas at this San Antonio motel.

  • 1 building
  • 102 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Airport: San Antonio International Airport (SAT) (14.4 km / 8.9 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Red Roof Inn San Antonio Northeast - Rittiman Rd offers 102 accommodations, which are accessible via exterior corridors and feature air conditioning. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers. This San Antonio motel provides complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Telephone
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 80 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • 6 San Antonio Northeast
  • Red Roof Inn San Antonio Motel
  • Red Roof Inn San Antonio Northeast - Rittiman Rd Motel
  • Red Roof Inn San Antonio Northeast - Rittiman Rd San Antonio

You should know

  • Pool access available from 9 AM to 9 PM.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.